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Devs! Edit The Customer Service Emails With Working URLs & Say Ultima Online?

S.P.A

S.P.A

Journeyman
Stratics Veteran
Stratics Legend
From my inbox today (even though I have subscribed a new credit card already)

Bioware Mythic
End of Subscription Notification
Your subscription for Bioware Mythic Ultima Online for Game Account xxxx has ended for the following reason:
• No billing information on file
If you did not authorize this, please contact support at (650) 628-1001. Phone support hours are 10:00 am - 10:00 pm eastern time, Monday through Friday. You can find further information on account security at http://help.warhammeronline.com.
Thank you!
This is an automated email from the Account Management site for Bioware Mythic.
Games Workshop, Warhammer, Warhammer Online, Age of Reckoning, and all associated marks, names, races, race insignia, characters, vehicles, locations, units, illustrations and images from the Warhammer world are either ®, ™ and/or © Games Workshop Ltd 2000-2011. Used under license by Electronic Arts Inc
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1. Help for Ultima Online is most certainly not located at Support Home Page

2. Your link to the Account Management doesn't work; our account management is at https://accounts.eamythic.com not https://studiodev.eamythic.com/accountcenter

3. No part of Ultima Online has anything to do with Games Workshop, Warhammer, Warhammer Online or Age of Reckoning - though we will be having your age of reckoning if you don't sort this out soon!
 
F

FetchChessepeake

Guest
Yes, it looks very amateur. When you actually do email one of the support emails they list, you get an autoreply thanking you contacting Dark Age of Camelot support. They are clearly consolidating support, but it looks very shoddy at the moment.
 
Snakeman

Snakeman

Grand Poobah
Alumni
Stratics Veteran
Stratics Legend
Good chance it is probably a bunch of Interns handling it. Looks REAL professional not even putting in the correct game. :thumbdown:
 
W

Woodsman

Guest
Snakeman said:
Good chance it is probably a bunch of Interns handling it. Looks REAL professional not even putting in the correct game. :thumbdown:
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Since it's EA's accounting system, it's probably people who have no idea of what all three games are outside of some websites and people who pay money to play them. They've probably never played any of the three. They might even be outside contractors.
 
W

Woodsman

Guest
HD2300 said:
Yeah lets put all blame the EA suits blah blah blah.
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This is the second time you've defended EA in this, and it makes no sense.

They are the ones who decided to upgrade the billing system for not just one, but three games, and they did it at the same time, and gave us little notice. UO, Camelot, and Warhammer players were given a one or two-day notice on the main UO, Camelot, and Warhammer websites with no guidance as to getting our email accounts straightened out or anything else, and chances are the majority of players for all three games didn't even notice the posts on the websites since not everybody makes it a point to check those sites every day - they aren't the most useful sites in the world as it is.

It would have been one thing if it was a single game, but EA did this for over 100,000 active, paying customers scattered between three games, and probably closer to 150,000 customers.

On top of that, EA wants us to consolidate our accounts onto one main account, but then they limit us to 9 accounts scattered between three MMOs, and soon a fourth MMO. MMOs aren't Madden or Fifa or one of EA's silly little web games where we have one account per game, these are MMOs where it's well known that people have multiple accounts, and yet EA doesn't appear to be budging on the 9-limit issue, just working on giving us a way to unlink our accounts. When Star Wars rolls out, I'll have to use a separate EA account than what my UO, Camelot, and Warhammer accounts are on. That's some efficiency!
 
W

Woodsman

Guest
Flutter said:
The devs don't work on this.
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They maybe working on the game code problems. Then again isn't the game code store a third party? If so, the devs probably aren't touching it since it might be between that third party and EA/Origin.com database programmers. From what I remember, the devs generate codes and send them off to the game code store and from then on it's out of their hands.

If that's the case, we're screwed for a while, because I doubt whoever is in charge of the migration understands the game codes store and the character slots and gametime codes and a lot of other things are driven through the game codes store. I really never realized how big it was until I saw the issues that came up with this migration.

There are at least some Mythic devs directly working on issues, but it's Camelot, Camelot is having link death problems and it might be linked to the account migration. This was posted this afternoon:
Greetings fellow DAOC'ers. I have some new information on the link death issue that many of us are suffering from, and because you can't seem to find it anywhere else I thought I'd post the latest here:

1) The link death issue that appears to be occurring around peak hours (5-8 pm for pacific and east coasters) HAS been acknowledged by MYTHIC tech support. In the last two days I have called 2 - 3 times and the representatives (different each time) I have spoken to said that MYTHIC IS aware of the issue and IS working to fix the problem.

2) The Problem: While tech support was not exactly forthcoming with information, they stated that it was some kind of technical problem with their gateway server, perhaps linked to the account maintenance they have been conducting as of late. Tech support further said that the issue DID NOT have an E.T.A. on when it would be fixed. They also said they "hoped" it would be "two hours to a day" before the problem will be fixed. I have my doubts about that but there you have it, straight from the proverbial horses’ mouth.

3) The Solution: I am aware that many individual players have developed their own coping methods with this problem; However MYTHIC tech support offered no real fix to this issue. Tech support suggested filing appeals (which I have done, the appeal says they can't deal with it and you'll have to call tech support...), and simply bearing through the issue until it gets fixed properly. I suggested to the tech support person that MYTHIC should post somewhere, anywhere, that they do indeed know of this problem and are attempting to fix the issue, as the lack of communication to the customer base from MYTHIC is growing increasingly aggravating.

So that is the scoop, MYTHIC is having problems, not you, not your ISP, not your network card, not your router (although changing these or manipulating them may temporarily fix your issue), not anything on your end. Therefore, this problem will keep occurring to one and many until MYTHIC properly fixes it. MYTHIC is attempting to fix the issue (though they don't seem to know when it will be fixed), and it doesn't seem like we'll be hearing from them any time soon on the issue. I hope this has helped anyone feeling lost or frustrated with these troubles, and good luck in and out of the game!
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I got a chuckle out of a post below that one where somebody said
a lack of communication on issues - has been Mythic's traditional method of relating to their customers. They have seldom been very forthcoming, and I imagine that with the small staff they have for this game they will be even less so.
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I'm not trolling other forums, just looking at the other two MMOs and their forums to see if anybody fom EA/Mythic/BioWare is saying anything official. They aren't. The closest to it is BioWare mods locking threads in the Warhammer forums on BioWare.com.

One thing I saw mentioned in a Warhammer thread - there are BioWare/Mythic community people at some game conference thing in I think Germany. That maybe why none of the community people are around posting on the official websites, apparently there is some 18-player Warhammer game out now.
 
W

Woodsman

Guest
Oh hell, jackpot! Found something from 12 hours ago in a BioWare thread about the general EA/Origin store:

EA ORIGIN Online Store is a perfect example why EA is so fail. | BioWare Social Network

James Casey (BioWare)

I'll be glad to pass any constructive criticisms or examples of long wait times, etc. to our contacts at Origen.
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I have no idea who James Casey is other than he is a BioWare employee.

Also keep an eye on this thread - it's about people having some of the same problems UO players are, although it will probably get locked:

EA's (lack of) support regarding Account Management | BioWare Social Network

And Kai Schober is definitely in Germany so I have no idea who the other community people are or if there are any other than Rowland Cox.
 
I

iamscotia

Guest
S.P.A said:
From my inbox today (even though I have subscribed a new credit card already)



1. Help for Ultima Online is most certainly not located at Support Home Page

2. Your link to the Account Management doesn't work; our account management is at https://accounts.eamythic.com not https://studiodev.eamythic.com/accountcenter

3. No part of Ultima Online has anything to do with Games Workshop, Warhammer, Warhammer Online or Age of Reckoning - though we will be having your age of reckoning if you don't sort this out soon!
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Yall expect way to much from EA, you guys need to do a studying on EA's history.
 
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