C
Capn Kranky
Guest
[FONT="]Dear Electronic Arts:[/FONT]
[FONT="]I reopened an account some months ago with the idea of giving UO another shot after a short break. Things have been fine so far and I thought I’d reopen some additional accounts and was considering a sub to DAoC, which I had played several years ago.[/FONT]
[FONT="]Then, account management changes come into play. If it wasn’t for the player community on Stratics (LordDog, Petra and Larisa to name a few), I doubt that many would STILL be able to figure out what the heck has happened. I believe that with the exception of a few shining examples, it’s been a classic SNAFU.[/FONT]
[FONT="]Here are issues that cause me to stop dealing with you:[/FONT]
[FONT="]1. [/FONT][FONT="]New York[/FONT][FONT="] state sales tax is NOT the 8.25% you tag my accounts with. State sales tax is 4%. With local taxes, it is 8% in my area (other areas differ). Verify this at this page. Enter “W. Bridge Street” (no quotes) as address and 13126 as zip-code. I live within this zip-code and 1.5 miles from the general area of that address.
[/FONT]
[FONT="]2. [/FONT][FONT="]People whose locale has no sales tax are being taxed anyway. I’m not sure, but I don’t think that is quite legal. Refund, right? You want cash from us, your refunds to us should be cash as well.[/FONT]
[FONT="]
3. [/FONT][FONT="]Persons outside the US are being taxed over and above current taxes already in place! Double taxation? Is this legal? Cash refunds, right? See above.[/FONT]
[FONT="]
4. [/FONT][FONT="]No Community Manager/Liaison presence on Stratics to field some of the questions that have arisen. The players – your customers – solved much of the pain. I love your (in)ability to supply ANY instruction or guidance.[/FONT]
[FONT="]
5. [/FONT][FONT="]While no presence on Stratics or boards for Warhammer, DAoC or SW you could tromp all around the globe touting how really good you are.[/FONT]
[FONT="]
6. [/FONT][FONT="]And how about the folks reporting double billing … or worse multiple billings! If any of these people went overdraft are you going to pay those charges or simply shrug your shoulders and walk away?[/FONT]
[FONT="]Right now there appears to be no billing information on the one account I have open. I will be stopping by the bank tomorrow to insure that no payment is made to EA/Pogo in any manner henceforth – permanent stop-payment on your stuff. Four additional UO accounts and a DAoC account will NOT be opened/activated.[/FONT]
[FONT="]The account dies 1 October. I know you won't be heartbroken by one stinking account closure. However if others “walk with the wallet” as they have stated here, then it may be different. But no hard feelings, right? Just business.[/FONT]
[FONT="]Thank you for reading.[/FONT]
[FONT="]I reopened an account some months ago with the idea of giving UO another shot after a short break. Things have been fine so far and I thought I’d reopen some additional accounts and was considering a sub to DAoC, which I had played several years ago.[/FONT]
[FONT="]Then, account management changes come into play. If it wasn’t for the player community on Stratics (LordDog, Petra and Larisa to name a few), I doubt that many would STILL be able to figure out what the heck has happened. I believe that with the exception of a few shining examples, it’s been a classic SNAFU.[/FONT]
[FONT="]Here are issues that cause me to stop dealing with you:[/FONT]
[FONT="]1. [/FONT][FONT="]New York[/FONT][FONT="] state sales tax is NOT the 8.25% you tag my accounts with. State sales tax is 4%. With local taxes, it is 8% in my area (other areas differ). Verify this at this page. Enter “W. Bridge Street” (no quotes) as address and 13126 as zip-code. I live within this zip-code and 1.5 miles from the general area of that address.
[/FONT]
[FONT="]2. [/FONT][FONT="]People whose locale has no sales tax are being taxed anyway. I’m not sure, but I don’t think that is quite legal. Refund, right? You want cash from us, your refunds to us should be cash as well.[/FONT]
[FONT="]
3. [/FONT][FONT="]Persons outside the US are being taxed over and above current taxes already in place! Double taxation? Is this legal? Cash refunds, right? See above.[/FONT]
[FONT="]
4. [/FONT][FONT="]No Community Manager/Liaison presence on Stratics to field some of the questions that have arisen. The players – your customers – solved much of the pain. I love your (in)ability to supply ANY instruction or guidance.[/FONT]
[FONT="]
5. [/FONT][FONT="]While no presence on Stratics or boards for Warhammer, DAoC or SW you could tromp all around the globe touting how really good you are.[/FONT]
[FONT="]
6. [/FONT][FONT="]And how about the folks reporting double billing … or worse multiple billings! If any of these people went overdraft are you going to pay those charges or simply shrug your shoulders and walk away?[/FONT]
[FONT="]Right now there appears to be no billing information on the one account I have open. I will be stopping by the bank tomorrow to insure that no payment is made to EA/Pogo in any manner henceforth – permanent stop-payment on your stuff. Four additional UO accounts and a DAoC account will NOT be opened/activated.[/FONT]
[FONT="]The account dies 1 October. I know you won't be heartbroken by one stinking account closure. However if others “walk with the wallet” as they have stated here, then it may be different. But no hard feelings, right? Just business.[/FONT]
[FONT="]Thank you for reading.[/FONT]