Would you be willing to pay for better in game support with increased subscription rates?
I would happily pay $20.00 a month for UO if it gets us real GMs and actual in game support. No more can o’ crap messages! For me, this would mean I would be spending $120.00 a month for 5 UO accounts. I have no issue with it as long as I was guaranteed a 100% improved in game support system.
I am extremely frustrated because on Legends we have a “problem child” that uses global chat to harass people. This person has over 25 characters with the same name that he uses. If you put him on ignore, he simply makes a new character. He will follow his target from room to room. He says very disturbing things like: “Why don’t you kill yourself in real life; I’ll loan you the gun, why don’t you slit your wrists and die”, and many, many more equally disturbing things. Unfortunately for everyone you can not page on him using the harassment option. When you try it says his character does not exist. I’m not the only person that has gotten this message there others who can verify this as well. This is a known issue with the paging system that dates back to Jeremy’s time as Community Rep.
I have had to use the live chat at ea.custhelp.com to report him. They assured me it would be escalated to the disciplinary action team. I really, really hope they come through on this for everyone’s sake. It is unfortunate that we have to go through such extremes to get something done. I am of the understanding that problems similar to this have driven off UO players in the past.
I really believe that better in game support is a step in the right direction for UO. Another good step would be a serious overhaul of EA’s privacy policy concerning disciplinary action. If someone is being harassed in game do they not deserve the peace of mind that would come from knowing that something was actually done and not just hoping that maybe something might have been done.
Anyway that is my 2 gps for what its worth.
Thank you for taking the time to read this thread/post.
Jirel
I would happily pay $20.00 a month for UO if it gets us real GMs and actual in game support. No more can o’ crap messages! For me, this would mean I would be spending $120.00 a month for 5 UO accounts. I have no issue with it as long as I was guaranteed a 100% improved in game support system.
I am extremely frustrated because on Legends we have a “problem child” that uses global chat to harass people. This person has over 25 characters with the same name that he uses. If you put him on ignore, he simply makes a new character. He will follow his target from room to room. He says very disturbing things like: “Why don’t you kill yourself in real life; I’ll loan you the gun, why don’t you slit your wrists and die”, and many, many more equally disturbing things. Unfortunately for everyone you can not page on him using the harassment option. When you try it says his character does not exist. I’m not the only person that has gotten this message there others who can verify this as well. This is a known issue with the paging system that dates back to Jeremy’s time as Community Rep.
I have had to use the live chat at ea.custhelp.com to report him. They assured me it would be escalated to the disciplinary action team. I really, really hope they come through on this for everyone’s sake. It is unfortunate that we have to go through such extremes to get something done. I am of the understanding that problems similar to this have driven off UO players in the past.
I really believe that better in game support is a step in the right direction for UO. Another good step would be a serious overhaul of EA’s privacy policy concerning disciplinary action. If someone is being harassed in game do they not deserve the peace of mind that would come from knowing that something was actually done and not just hoping that maybe something might have been done.
Anyway that is my 2 gps for what its worth.
Thank you for taking the time to read this thread/post.
Jirel