I have called customer service 3 times and been on hold for 45, 37, and 32 minutes without even speaking to an agent. I had to end each call, because I'm at work and need to get other stuff done.
I purchased a Stygian Abyss upgrade code that I was charged for and it's saying that it has already been used. I see that I'm not alone in this boat, but I can't even get someone from customer service to answer my call.

I purchased a Stygian Abyss upgrade code that I was charged for and it's saying that it has already been used. I see that I'm not alone in this boat, but I can't even get someone from customer service to answer my call.