Nails Warstein
Royal Explorer & Grand Archaeologian Of Sosaria
Professional
Alumni
Stratics Veteran
Stratics Legend
UNLEASHED
Campaign Patron
Since trying to get loyalty in Trinsic, I've had to click Help, Other, Other to report the coordinates of stuck angry rioters. Sometimes they get moved within 20 minutes, I get sent a message saying "This issue is being investigated". Other times I get a message about an hour later when away from keyboard, and they don't remove them. While the rest of the time I wait hours and hours with no response at all. I'm sincerely afraid I'm racking up negative marks against my account for repetitive help requests. Am I being paranoid, or legitimately concerned?
Why isn't there a better system in place for requesting help? 200 characters sometimes isn't enough. I'd like to see something more like this with some of my examples:
Option 1 - I can't find the answer I'm looking for on the website. (please email me the answer to my question at your earliest convenience)
Option 2 - I need help with the game mechanics (stuck angry protestors, stuck veteran reward, etc)
Option 3 - I want to explain a bug or exploit being used in the game (please don't ban me for helping)
Option 4 - 911 its an emergency, please put me ahead of the queue (my packhorse with everything I own is dead, my house is in danger of collapsing, I think I've been hacked/scammed, etc)
The last option would have consequences (such as banning) if its abused like being used too often crying wolf, false alarm, or harassing the GM unnecessarily.
Now I completely understand that a GM can only do so much, but improving customer service is paramount to any successful business. If you address player problems appropriately and effectively in a timely manner, you'll retain players.
Why isn't there a better system in place for requesting help? 200 characters sometimes isn't enough. I'd like to see something more like this with some of my examples:
Option 1 - I can't find the answer I'm looking for on the website. (please email me the answer to my question at your earliest convenience)
Option 2 - I need help with the game mechanics (stuck angry protestors, stuck veteran reward, etc)
Option 3 - I want to explain a bug or exploit being used in the game (please don't ban me for helping)
Option 4 - 911 its an emergency, please put me ahead of the queue (my packhorse with everything I own is dead, my house is in danger of collapsing, I think I've been hacked/scammed, etc)
The last option would have consequences (such as banning) if its abused like being used too often crying wolf, false alarm, or harassing the GM unnecessarily.
Now I completely understand that a GM can only do so much, but improving customer service is paramount to any successful business. If you address player problems appropriately and effectively in a timely manner, you'll retain players.