Account subscription double charged, not sure who to contact

[Valas]

Hey guys, I noticed that my account has been double charged for one month of subscription, I was charged on the 23rd (as a part of the pre-authorization period), however my payment details were also removed on the 23rd and I was given the message when attempting to log in that I have used all of my game time.

After re-adding new payment details it seems my account has been charged again, I am just wondering who I would contact about this, had a check on UO website but was to no avail really, only thing I managed to find was an international number.

Anyone got any contact email addresses or anything?


Thanks for your help!

 

[phantus]

I've had it happen as well. Generally it takes a day or so and the doubles disappear but you can call CS and get it fixed. Most likely they will give you some game time for your trouble.

 

[Valas]

Fantastic, thanks Phantus