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If you didn't do anything wrong then there's nothing to worry about. Call Tech. support and explain your problem. Hopefully they'll fix everything for you.
did that. got the canned will end it to the almost never responding by email only level 3 customer support. so i cannot turn on any accounts, i cannot deactivate any account. my isp is banned from billing and i get the canned responce.id like to beable to turn on my grandfathered accounts before they reactivate account aging and i lose all my houses.
So call again. Also don't rely on email, that has a tendency takes much longer. I did have my ip banned because I couldn't remember my password. Luckily it got unbanned the next day. How long exactly has yours been banned?
Well i got my 'final' email from EA cs a little while ago.
Their basic answer was tough luck.
They have id'd my problem but say they arnt gonna change their system for 'a small amount of people'. so it seems i'm not the only one that has been given the royal shaft.
I cannot do anything to change my circumstance untill i get back to the UK on December the 5th.
Seems if your in the US but 'live' outside the US then your out of luck.
I doubt i'll bother then as my house will prob have fallen by then.
On another matter:
Does anyone want to exchange a $20 EA Gametime card for a $20 Ultimate Game Card or a $20 Lotro game card. PM my box if you do as i have one thats useless for me and dont have any other EA games.
Their basic answer was tough luck.
They have id'd my problem but say they arnt gonna change their system for 'a small amount of people'. so it seems i'm not the only one that has been given the royal shaft.
I cannot do anything to change my circumstance untill i get back to the UK on December the 5th.
Seems if your in the US but 'live' outside the US then your out of luck.
I doubt i'll bother then as my house will prob have fallen by then.
On another matter:
Does anyone want to exchange a $20 EA Gametime card for a $20 Ultimate Game Card or a $20 Lotro game card. PM my box if you do as i have one thats useless for me and dont have any other EA games.
That really blows dude. Surely one of the Dev's or other staff could look into this for you and try to resolve it?
Nope, they wont even take the code off the EA card and credit it to my account. To say they have been less than helpfull towards a paying customer of over 10 years is an understatement.
What was the problem that they identified? Was it due to this infernal bloody migration?
Have you tried using a different IP source to log into?Nope, they wont even take the code off the EA card and credit it to my account. To say they have been less than helpfull towards a paying customer of over 10 years is an understatement.
Libraries have free online access as well as many fast food chains now have free wifi access. Perhaps you could try accessing it from one of those.
Alternatively, you could try logging into a UK proxy site so it sees a UK IP address and attempt it that way.
I find it disconcerting that EA is unwilling to resolve this issue for paying customers... its just not good business.
Aye, pretty much its due to my card being registerd in UK with my UK address and the new system not liking that fact im using it in US and not where its registerd.
I can find a way around it if i really have to but to be honest, after the way i've just been treated i really cant be botherd working that hard to find a way to pay them dollars so i can pay.
I was serious about trading the card if anyone has one. Oh can i say that here?
I can find a way around it if i really have to but to be honest, after the way i've just been treated i really cant be botherd working that hard to find a way to pay them dollars so i can pay.
I was serious about trading the card if anyone has one. Oh can i say that here?
