Account Billing Issue

[chitsehk]

Dear All
I had faced a billing problem after the account migration, I can't update the billing information,
for example, once I choose 3month Subscription Type,
error message will come out
"An error has occurred while trying to process your request. Please, try again later. "
Therefore, I can't update the billing method.
Do anyone had such issue and know how to handle it?
Thanks

 

[Sarsmi]

Dear All
I had faced a billing problem after the account migration, I can't update the billing information,
for example, once I choose 3month Subscription Type,
error message will come out
"An error has occurred while trying to process your request. Please, try again later. "
Therefore, I can't update the billing method.
Do anyone had such issue and know how to handle it?
Thanks

I am having this exact same problem. Is there any kind of workaround?

 

[Pandora of Baja]

Billing should not be this hard...EA Fix the billing!!!!!!!!! can you tell i've got billing issues too

 

[Sarsmi]

Ok the guy on the phone told me they were having issues with that server and to try again in a couple hours. Soooo...yeah.

 

[Cinnamon]

Has anyone had any update/success with this yet? I'm having the same trouble, but I'm afraid to try anymore, because if it attempts to charge my card for every time I've already tried, I'm gonna be in big trouble. Hoping to hear someone with a success story before I give it another go....

 

[silent]

I'm having same issue tonight...

 

[Tuna fish]

i've been having every problem you can think of.
no matter what i do i cannot get {update billing} or
cancel subscription buttons to show up .
the set descriptions button does nothing at all.

tks for your time

 

[Sean]

Same, for 2 different accounts

 

[aarons6]

been going on since they 'fixed' the website..

i complained and got free 90 day game time..

still cant enter any info, so when that runs out it might be the end of my playing uo.

 

[RalphLauren]

Same for me.. I cant renew my account and its blocked becos my card expired

So I am not even compensated for by the dye since i cant log in ..

I live overseas and its not feasible for me to send them a phone call

 

[aarons6]

Same for me.. I cant renew my account and its blocked becos my card expired

So I am not even compensated for by the dye since i cant log in ..

I live overseas and its not feasible for me to send them a phone call

goto ea.com and do the online chat.. thats all i did.

 

[Frarc]

Same for me.. I cant renew my account and its blocked becos my card expired

So I am not even compensated for by the dye since i cant log in ..

I live overseas and its not feasible for me to send them a phone call

If you got a new CC just update it at the account managment page.

How to update CC

 

[Pandora of Baja]

I don't have controll of 4 of my accounts they are out in limbo land ...no way of linking them because everytime I try to link them it doesn't work. GET IT FIXED EA!!!!!!!!!!!!!

 

[Sean]

Yep, that is great info for the CC. The system still doesn't send a good card thru for payment

 

[RalphLauren]

If you got a new CC just update it at the account managment page.

How to update CC

Of course I got a new credit card

Problem is I cant update it

Everytime i tried it ends up to this ..



"""An error has occurred while trying to process your request. Please, try again later. """


PS. I only have one button at the subscrption page showing the name of my account

I dont see any update renewal button

 

[RalphLauren]

goto ea.com and do the online chat.. thats all i did.

sorry but where is the online chat thing

 

[rieley]

Yes, where is the ea chat online? Will this help with reactivating an old account? I also can get as far as the approal for CC and the site simply hangs there until I get the error message.

If anyone has been able to reactivate please explain how, tried calling several times however being hung up on just makes me angry.

If it helps anyone figure this out:

* It appears the CC number has been transferred....and..
* One CS stated no other (personal) information was on file for that account, which I assume is why CC is not going through for approval.
* Cannot chose option to use credit/debit because when you enter the CC info it comes back with that CC info is already being used.

So hope these accounts are not lost to us forever, I banked so many things prior to closing the account for the sake of returning in the future. Now with the clean up and more time to play I really want to reactivate.

Even just a word from EA that they are aware of this problem and are working on it is all I want.

Thanks for any help.

 

[aarons6]

goto ea.com.. log in.. goto help.. goto contact us.. then choose ultima online, billing issue then live chat.

 

[Cinnamon]

I finally got mine to work. I had to use a different credit card number, but it worked. I realize that advice won't apply to most of the posts in this thread, but in case anyone else is reading that might be helped by this, that's all I did. It wasn't allowing me to use either of the 2 credit cards that it had "saved," but entering a (never previously used for UO) 3rd one worked.

Having said that, I, like most people, only have so many credit cards. So if I have to enter a new one every time I need to pay for one of my multiple accounts, I will run out real soon.

Perhaps there needs to be a way to remove a credit card on file (or make the way more visible in case I overlooked it), or to use a card only for a one-time charge without saving it?

 

[RalphLauren]

goto ea.com.. log in.. goto help.. goto contact us.. then choose ultima online, billing issue then live chat.

Hahah

I kep getting internet explorer error when i try to get into "contact us" page

dunno why