Not that it matters to much, but the que doesn't really matter...the system they use now does not even use that que, not sure why they don't remove that msg from in-game.
They use this system:
9.00 am:
3 GM sitting around a table and playing cards...
-> computer: <player asking for help>
GM 1: "Hey dude, someone is calling, who goes to read what he want?"
GM 2: "oh, don't look at me, I've responded to a player last week and my conscience is clear for other 3 weeks..."
GM 3: "so I have to take a look? no way!"
GM 1: "ok, let's finish this hand, the loser will send the bug report mail to this guy so we can keep playing..."
-> computer: <another player asking for help>
GM 1: "No way! another? but this people has nothing better to do than asking for help to us?"
GM 2: "Yeah, they don't pay us enough for answer they babycries..."
GM 3: "I have an idea! Why we don't ask for a program to auto-send the bug report mail to player? so we can play in peace!"
GM 1 & 2: "Yay, let's do that!"
GM 1: "Yes, but who goes to answer this 2 now?"
GM 2: "Oh, come on we are not payed to answer to all this people! Let's go in another room, so they can't bother us..."
8 hours later...
GM 1: "Hey dude, we got 150 pages now, what shall we do?"
GM 3: "Select all and send the bug report email, but hurry we have to go home!"
30 seconds later...
GM 1: "Done! I have to search for another job... is too hard doing the GM"