I just read this in a stickied thread:
I would like to suggest you change this policy and in the event of mutual harrassment, action both players according to their individual severity of the breakage of the TOS, instead of not intervening.
By GM Acheren
Verbal Harassment is almost by definition a frustrating experience for those affected. Unfortunately we continue to see a few mistakes that turn many potentially valid harassment reports into situations we cannot assist with. As your glorious GM overlords we suggest following the steps below to avoid these problems:
Do not exchange insults or taunts with the harassing player. This is by far the most common mistake we see. If both parties are involved in harassment or the reporting player instigated the situation then it becomes mutual harassment and a GM will not intervene for either side.
I would like to suggest you change this policy and in the event of mutual harrassment, action both players according to their individual severity of the breakage of the TOS, instead of not intervening.