UO costumer service anywhere????

[rareitem]

[Edited] Thx to Joanne indications the issue is solved now, thx a lot


Pls anyone from UO DEVs reading this Board can help me I just cant believe this is happening...

As some people may know we had a 24 hours roll back server backup in Europa last November 1st 2008, I wrote to EA costumer service explaining that I bought a promo code and used it the day of the server revert. Due to the revert of course the token vanished and the promocode of course is not working anymore.

I paid for that promocode to get a token I used the code and the token vanished due to the server revert. Do I have the right to ask for a new promo code???? Can I have what I paid for????

Ok 17 days, yes 17 days after and the EA costumer service responds with this...

"I can see that the Leagecy Token code has already been used. I suggest you to please check your inventory bag for a Legacy Token."


STARING TO SCREEN ....... I JUST CANT BELIEVE !!!!!!!

Im starting to feel really upset because I see that the GM that answered my question simply has no idea about UO.


I also sent a message into the bug system xplaining my problem guess what??
NO ANSWER.....

I also sent a message using the FEEDBACK system , guess what????
NO ANSWER.....


So who do I have to contact to have my problem solved????
pls if any dev read this thread look into this...
Issue Reference #:081102-004084

 

[Lynk]

Pls anyone from UO DEVs reading this Board can help me I just cant believe this is happening...

As some people may know we had a 24 hours roll back server backup in Europa last November 1st 2008, I wrote to EA costumer service explaining that I bought a promo code and used it the day of the server revert. Due to the revert of course the token vanished and the promocode of course is not working anymore.

I paid for that promocode to get a token I used the code and the token vanished due to the server revert. Do I have the right to ask for a new promo code???? Can I have what I paid for????

Ok 17 days, yes 17 days after and the EA costumer service responds with this...

"I can see that the Leagecy Token code has already been used. I suggest you to please check your inventory bag for a Legacy Token."


STARING TO SCREEN ....... I JUST CANT BELIEVE !!!!!!!

Im starting to feel really upset because I see that the GM that answered my question simply has no idea about UO.


I also sent a message into the bug system xplaining my problem guess what??
NO ANSWER.....

I also sent a message using the FEEDBACK system , guess what????
NO ANSWER.....


So who do I have to contact to have my problem solved????
pls if any dev read this thread look into this...
Issue Reference #:081102-004084

Simple solution - dispute the charge through your bank. You have 30 days if you used a Debit or Credit card.

When you dispute, don't get into the whole server revert. Just say you never received the goods that you paid for and that the company you paid refuses to reimburse or deliver the goods.

 

[soze]

Simple solution - dispute the charge through your bank. You have 30 days if you used a Debit or Credit card.

When you dispute, don't get into the whole server revert. Just say you never received the goods that you paid for and that the company you paid refuses to reimburse or deliver the goods.

Yep

Thats the best way....Dont count on anyone at EA getting back to you anytime soon

 

[Joanne_Mythic]

Please check your PMs.

 

[Loqucious]

EA/UO = worst customer service in the history of business.

 

[BbqLou]

EA/UO = worst customer service in the history of business.

I can think of a few more that have far worse customer service than EA.

Try dealing with a customer service Rep. from India when you've lost 5,000$.

 

[~Antzy~Pantz~]

Please check your PMs.

HA! Of course they reply when it comes to $$$$$.... unbelievable, how about a response in one of the other 11 threads about lag?

 

[Kiminality]

HA! Of course they reply when it comes to $$$$$.... unbelievable, how about a response in one of the other 11 threads about lag?

If they replied to everyone sekking attention for them, then this place would become an even worse mess of "DEVS - READ MY THREAD AND REPLY" threads.
It's bad enough, anyway.

The issue addressed in this thread was quite fresh, and solvable.
You can perceive their silence, or verbosity, on a subject in any way you like.
Maybe she replied here, because is was about $$'s, or maybe it was because it was a reasonable request.
Maybe she doesn't respond to the lag threads because it's been addressed as best she can, or maybe because most of the threads are worthless pits of omglagquittinguonow.

 

[~Antzy~Pantz~]

If they replied to everyone sekking attention for them, then this place would become an even worse mess of "DEVS - READ MY THREAD AND REPLY" threads.
It's bad enough, anyway.

The issue addressed in this thread was quite fresh, and solvable.
You can perceive their silence, or verbosity, on a subject in any way you like.
Maybe she replied here, because is was about $$'s, or maybe it was because it was a reasonable request.
Maybe she doesn't respond to the lag threads because it's been addressed as best she can, or maybe because most of the threads are worthless pits of omglagquittinguonow.

There is no reason for a company like EA to leave this many customers hanging. We have heard NOTHING since Sat when Joanne said it was "being looked into". We two days has passed.. the same guys still standing there staring at each other wondering who should pull the plug first? This is out of hand and if this is how they prefer to run a company then I don't blame anyone for quitting, infact I would encourage it!
You must not be effected by the lag im guessing.

 

[Kiminality]

You must not be effected by the lag im guessing.

Wrong.
But, I'm affected by the lag on the European servers.
So, I'm not convinced that it's something they can easily fix.
For lag to affect the servers on different continents, it means it's not something as simple as most people assume.

 

[Sunrise]

omglagquittinguonow

WoW..Ok..this is a new word...I can see it now...

omglagquittingwindowsnow

omglagquittingWoWnow.

Sorry...but when I read this word for some unknow reason I just laughing my self out of my chair. Was a very rough day at work. Thanks for the good chuckle.

As for this guy with the token. I do hope you get back what you paid for. There is some good advice on this topic if you did pay by debit or CC. Good luck.

 

[drinkbeerallday]

So who do I have to contact to have my problem solved????

sounds like larceny to me, call the police.

 

[Lady Arianne]

Originally Posted by ~Antzy~Pantz~ View Post
HA! Of course they reply when it comes to $$$$$.... unbelievable, how about a response in one of the other 11 threads about lag?



It wouldnt hurt some people to remember a time NOT TOO LONG ago, that we didnt even get a dev response.

Carry on as you are and soon Joanne wont bother either.

At least Joanne TRIES to adress as many issues as possible.

Why would she want to repeat herself in 11 threads?

come to think of it why hasnt a mod consolidated all 11 of them into ONE SINGLE thread !!!!!

The lag issue is totally unacceptable ,I agree,but bleating about it in endless threads isnt going to get the problem sorted any quicker.

I am sure if EA had a solution, it would of been dealt with by now.

Patience IS the 9th Virtue

 

[~Antzy~Pantz~]

Originally Posted by ~Antzy~Pantz~ View Post
HA! Of course they reply when it comes to $$$$$.... unbelievable, how about a response in one of the other 11 threads about lag?



It wouldnt hurt some people to remember a time NOT TOO LONG ago, that we didnt even get a dev response.

Carry on as you are and soon Joanne wont bother either.

At least Joanne TRIES to adress as many issues as possible.

Why would she want to repeat herself in 11 threads?

come to think of it why hasnt a mod consolidated all 11 of them into ONE SINGLE thread !!!!!

The lag issue is totally unacceptable ,I agree,but bleating about it in endless threads isnt going to get the problem sorted any quicker.

I am sure if EA had a solution, it would of been dealt with by now.

Patience IS the 9th Virtue

If that is an attempt to bash Jeremy you did a bad job. Jeremy did an awesome job here, keeping us updated, interacting{sp} with everyone. It would be very simple for Joanne to come and start a completly new thread and give us an update, she wouldn't even need to respond to any of the others but we can't get a word from anyone. It's all good on my end, i've found more things to do. I don't get tons of play time anyways with a house full of kids!!!

 

[Loqucious]

I can think of a few more that have far worse customer service than EA.

Try dealing with a customer service Rep. from India when you've lost 5,000$.

I have had to deal with reps from India and yeah it sucks big time. Fortunately I've never lost that kind of money sorry for your troubles.

Actually I can think of one other "business" that has worse customer service.....the IRS. What a shame that EA and the IRS have this terrible trait in common.

 

[Shameful Joy]

par for the course

 

[Harlequin]

No offense, but the first thing that came into my mind was "no wonder there are no replies! All the support teams were playing with their halloween costumes and didn't turn up for work"

For those that don't get it, the title of the thread is "costumer service", not "customer service"

Light hearted banter aside, alot of companies nowadays don't train their customer facing people adequately, and customer support staff are also one of the first to go when they need to axe jobs...worse still, it's not just globalization and outsourcing, they don't even train local people back home properly.