I am fighting the same battle with EA right now
I have submitted reports to EA Suport and they
keep saying things like we cant change your name,
I didnt ask them to change my name I ask them to fix my macros.
Or another issue were they cannot create key setting for any macro and/or use macro while they use Norton Internet Security 2009.
Or from todays reponse:
Response (EA Rep Glathin) 11/14/2008 03:56 AM
Greetings,
Thank you for contacting Ultima Online support.
If you indeed feel that the provided answer did not resolve your problem, then I sadly cannot comment further.
We only know of the problem connected to Norton Securety. No other issues are known to us and as such I can sadly not provide further support on this matter.
I really liked this one, "there is no other isssues known to them", does that mean
they think Im the only one having this problem? Its apparent that Im not.
The reason I cant use the same macros. One girl
is a Legendary Bard in all 4 barding skills with 115
magery/eval with max stats.
The other girl is legendary Necro/Mage nox with
max stats.
I also transfered one from another shard never thinking
I would have this problem. I have had other characters
with the same name on same accounts on same shards
before in the past 11 years of playing and never ran into
this. I think since Ive played consistant on 3 accounts
and sometimes up to 5 never taking a break. That the least
they can do is fix my macros.
Its not like Im asking them to unban me or fix something on
an account that has many many bad marks against it
because none of mine do.
GM Thowe did send me to this link
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=1133
he was the most helpful but it didnt help me correct my problem.
I do not want to buy a name change token I like my characters names
thats why I named them that. I didnt orginaly mean for them to
be on the same shard but they are now. I was told by a ingame
friend that if I had a .(period) or -(dash) at the end of one name
it would take care of the problem and thats what I mentioned in one
of the support reports and that got them off on the issue I wanted
a name change when all I want is for my macros to work.
Because for me to play the 2 girls I am constantly changing macros.