H
HartleyHare
Guest
(The sad rant below works best if you have Sigur Ros - Glosoli playing in the background)
I'm an old UO player from yonks ago. I bought the game back in 98, played the game on off ever since, mostly on Europa. I had a rest every now and then but normally left the account live. About 2 years ago I realised I hadn't logged in for a long time and closed my account.
Like a lot of other ex-UO players I've recently come over all nostalgic and thought I'd rejoin UO. It was the first MMORPG game I played, and the fiirst I loved. I wanted to see the old haunts and I had no wish to join an emulated server. It's time for me to go back to UO, I thought.
However, nothing could prepare me for the difficulty one has to suffer to re-start an old account. Every time I went through the long-winded account management process it would tell me my credit card address didn't match my original UO account address. No surprise as that was back in 1998 and I've moved several times since then. Every time I tried to update my account details it would pretend it's saved but then refuse to remember the newly entered details.
I won't bore you with the painful details but suffice to say I have tried to re-subscribe to UO but nothing, nothing, works. I have three credit cards, all of which work elsewhere, in fact I re-opened my WoW account with one and bought a book with another just tonight. My credit rating is good enough that I can buy a small flat in Saint Jean Cap Ferrat or a Sunseeker Portofino 47, but as far as UO/EA are concerned I'm not valid.
I make a point of trying every week or so, but nothing works. I know I'm not alone as some other chap had the same problem, made a U-Hall thread, with other people also coming out of the woodwork with the same issue, but the post was unanswered. Essentially nobody cared.
I tried contacting customer service on 866-543-5435 (bear in mind I'm calling from the UK) but I actually had to spell ultima, yes ultima, U L T I M A, and even after that it was so painful I just hung up.
I can't really imagine a company that cared so little for it's few remaining players. You just have to see the sparse threads that 'Jeremy' responds to. I wish to play but can't, nobody responds because I assume that nobody cares.
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Max - EU
Hartley Hare - EU
I'm an old UO player from yonks ago. I bought the game back in 98, played the game on off ever since, mostly on Europa. I had a rest every now and then but normally left the account live. About 2 years ago I realised I hadn't logged in for a long time and closed my account.
Like a lot of other ex-UO players I've recently come over all nostalgic and thought I'd rejoin UO. It was the first MMORPG game I played, and the fiirst I loved. I wanted to see the old haunts and I had no wish to join an emulated server. It's time for me to go back to UO, I thought.
However, nothing could prepare me for the difficulty one has to suffer to re-start an old account. Every time I went through the long-winded account management process it would tell me my credit card address didn't match my original UO account address. No surprise as that was back in 1998 and I've moved several times since then. Every time I tried to update my account details it would pretend it's saved but then refuse to remember the newly entered details.
I won't bore you with the painful details but suffice to say I have tried to re-subscribe to UO but nothing, nothing, works. I have three credit cards, all of which work elsewhere, in fact I re-opened my WoW account with one and bought a book with another just tonight. My credit rating is good enough that I can buy a small flat in Saint Jean Cap Ferrat or a Sunseeker Portofino 47, but as far as UO/EA are concerned I'm not valid.
I make a point of trying every week or so, but nothing works. I know I'm not alone as some other chap had the same problem, made a U-Hall thread, with other people also coming out of the woodwork with the same issue, but the post was unanswered. Essentially nobody cared.
I tried contacting customer service on 866-543-5435 (bear in mind I'm calling from the UK) but I actually had to spell ultima, yes ultima, U L T I M A, and even after that it was so painful I just hung up.
I can't really imagine a company that cared so little for it's few remaining players. You just have to see the sparse threads that 'Jeremy' responds to. I wish to play but can't, nobody responds because I assume that nobody cares.
--------
Max - EU
Hartley Hare - EU
