So I got banned for unattended macroing.. When I was there? (Pic)

[Bombastic Fail]

The pic shows you everything. I am taming then next thing I know I am pulled into the unattended macroing room getting a "You cant move" text over my head. I say "Wtf" and the rest of the conversation is in the journal. Are GMs automated now? I was obvisiously there & answering them.

Someone please help and tell me where I can get this over turned? Thanks.

 

[DHMagicMan_1]

Were you using an "unauthorized scripting program"? that would be my other guess since you weren't unattended. Your backpack looks like you were brand new char with candle... pile of gold, little book etc... and casting gates... I'm guessing a brand new char training up on a freebie account and maybe they thought you were using an unauthorized tool for the training?

 

[Salty Pete]

I love how you cut the task bar off your SS so your easy wasn't showing.

 

[Bombastic Fail]

Most certainly not! I simply made a new char to do taming; since the total skill points are lower and I will gain faster. Afterward I will soulstone the skill over to my real tamer. Hence the new character thing. Just was using a macro with the new targetting system..

Use Skill [Animal Taming]
Target (Mobile)

1 button is all I need. Then I would just put the "follow" command on the creature until it tamed; then kill it & move onto the next one.

 

[Mitzlplik_SP]

Or maybe you were unattended earlier and a GM talked to you while ya was AFK and it took however long for them (checkin logs or w/e) to get around to booting you.

 

[Bombastic Fail]

I love how you cut the task bar off your SS so your easy wasn't showing.

And definately not; Ill show the full picture. It just has my AIM name I will shade out.


Edit: Showing Full Picture.

 

[Bombastic Fail]

@ DHMagicMan_1: It wasnt a freebie account or whatever; its my main hence why I am quite angered over this.

@ Salty Pete: As I show in the pic above; I wasnt using illegal programs or whatever. I just didnt want a dozen or so random people to have my AOL screen name.

@ Mitzlplik_LS: I was certainly there. For 2 hours or maybe a little more. I would name people that were there but the area I tame isnt a huge traffic area so I didnt see anyone else in the time I was there.


Edit: I dont mean to come off as mean because as I read that it seemed like I did. I was just stating my case. Hope you guys didnt get offended.

 

[Bamboo_Spyder]

Wait for your email from EA about the ban, and send a copy of it and your version of what happened to [email protected]. Jeremy should be able to help you. Make sure you send youe acct name....not password just name.

 

[Bombastic Fail]

Wait for your email from EA about the ban, and send a copy of it and your version of what happened to [email protected]. Jeremy should be able to help you. Make sure you send youe acct name....not password just name.

Thanks Bamboo. Should I attach the picture also or should I simply send a link or whatever?

 

[Magdalene]

You need to edit out GM's name from the pics you post in public.
ASAP.

 

[JoO]

I love how you cut the task bar off your SS so your easy wasn't showing.

I love how quick people are to make assumptions and show their ignorance. At this point with EA's track record I am more than willing to give a player the benefit of a doubt.

The gm makes no indication he has tried to communicate with you prior to this. I wouldn't be surprised if he just watched a while then threw you in the macro room. I recently powered a char from 50-105 taming in 5 days I was always expecting a gm to show up as I was playing it at home and at work several hours a day.

 

[Dermott of LS]

...

Situation aside, I for the life of me cannot see how people can play UO with such a miniscule game window.

Nothing against the client or anyone using it or the setting, to me it's just not enjoyable that way.

 

[ColterDC]

It's great that you edited his name, except you missed the part where he says "Greetings this is GM"

How does one get banned for unattended macroing when they're attended? Sounds fishy to me.

 

[Bombastic Fail]

I love how quick people are to make assumptions and show their ignorance. At this point with EA's track record I am more than willing to give a player the benefit of a doubt.

The gm makes no indication he has tried to communicate with you prior to this. I wouldn't be surprised if he just watched a while then threw you in the macro room. I recently powered a char from 50-105 taming in 5 days I was always expecting a gm to show up as I was playing it at home and at work several hours a day.

Thanks JoO. You should know the exact places I have been taming then & know not a ton of people tame in those areas if you are trying to power tame. =p

...

Situation aside, I for the life of me cannot see how people can play UO with such a miniscule game window.

Nothing against the client or anyone using it or the setting, to me it's just not enjoyable that way.

Its generally a PvP thing Dermott. Normally on my mage I have tons of spells scrolled on the side; along with UO Automap pull onto the side && many allies/friends bars for crosshealing. Its easy to get it cluttered if you dont have space.

 

[Bombastic Fail]

It's great that you edited his name, except you missed the part where he says "Greetings this is GM"

How does one get banned for unattended macroing when they're attended? Sounds fishy to me.

Thanks for the catch. Editing.

 

[Vexxed]

A picture cannot prove your guilt or innocence... they are waaay to easy to edit/create. Also... the various behaviours of the most popular taming "ultilities" are well known to GM's so if you happended to LOOK like your scripting for how-ever long the GM might have observed you then perhaps the GM decided you were... btw... any reply to the GM shown in your journal doesn't mean you were there to type it... unless you answered a direct question imo.. ex. I've had a GM ask "what color is the sky" and theorectically having a script answer with..

"Wtf. I wasn't unattended. I'm here obviouslly" wouldn't have convicnced them otherwise.

Anyway... looks like the info on contacting jeremy is the way to go.

PS... Having paged on way to MANY attended scripters.. I know for a fact the GM's don't do anything...... so..

 

[Katlene]

Maybe it would of been worth try to talk to the gm using the gm chat feature which is ] i think.

Either way of the story, that sucks immense amounts

 

[Experimental]

PS... Having paged on way to MANY attended scripters.. I know for a fact the GM's don't do anything...... so..

They must have reappeared....I logged on the other day and suddenly found I was in que........THREE ques....for the last three times other the last three months or so that I had paged a GM and gotten no number in line.

This reminds of the time I got hauled into jail for a "bad guild title" when I wasn't even in a guild, lol.

 

[Bombastic Fail]

So I got my email from EA; can someone (anyone) tell me how to go about this & what Jeremy's email is and such? Thanks a lot =]

 

[Stucky]

I was banned in the same manner like 5 years ago. My protests went on deaf ears, even with my screenshots. Sorry.

 

[DHMagicMan_1]

See post number 8 in this thread above...

 

[Bamboo_Spyder]

I gave you Jeremy's email already but here it is again [email protected]. The rest of what you should do is in the same response above.

 

[Bombastic Fail]

See post number 8 in this thread above...

I gave you Jeremy's email already but here it is again [email protected]. The rest of what you should do is in the same response above.

Was mainly looking for things to say and whether to show the orginal screenshots & such or not. And what to say; but I did need the email. Thanks =]

 

[Maplestone]

Without logs or knowledge of the people involved, these threads are a bit like a Rorschach inkblot test. When we read it, we see in it only our own beliefs of the trustworthiness of random strangers staffing and playing the game.

I miss the days when Wilki would snap and post the details of investigations

 

[Katlene]

Dear Jeremy,
On this day at this time, I was training this by using this macro, next thing I know I've been taken to this place and had my account banned. Please find attached a screen shot of the situation including my journal, and you can clearly see by my taskbar that I was not using any 3rd party programs.

My account name is this
I would really appreciate any help with this situation.
Thankyou.
Your name

________________

I would show the original shot, because if she deems that it was a bad ban then knowing the name of the GM that did it would be good

 

[Lord Drakelord]

So I got my email from EA; can someone (anyone) tell me how to go about this & what Jeremy's email is and such? Thanks a lot =]

[email protected].

Simple state it as you did here.

 

[Kaleb]

Dear Jeremy,
On this day at this time, I was training this by using this macro, next thing I know I've been taken to this place and had my account banned. Please find attached a screen shot of the situation including my journal, and you can clearly see by my taskbar that I was not using any 3rd party programs.

My account name is this
I would really appreciate any help with this situation.
Thankyou.
Your name

________________

I would show the original shot, because if she deems that it was a bad ban then knowing the name of the GM that did it would be good

Yah but we see this in the PvP community all the time with people who are known cheats. Just before screenshot they click close program.

 

[Katlene]

Yeah and thats his side of the story. If there was a program going the gm would have a record of it.

So, if he was using a 3rd party program, and is going to email to get account back, then he'll be made a fool of.

If he wasnt and theres a gung ho GM on the loose then its really something that needs to be done.

 

[Crack Head Bob]

I would like to see what was in the journal above what you have in the shot. It seems like what happen to me when i was training on a golem, and went to use the bathroom. I ended up in that room, with connection lost. I came back, then the GM talked to me. Stupid me not thinking about the fact that i was training AFK, even without a macro...

 

[Crystal Canyon]

I would think that if he was suspended for using a third party program, that the Gm would have said so. Why would he say, " Your account has been issued a 48 hour suspention for unattended macroing," if that was not the case?

Im not at all for unattended macroing skills, but you see alot of people posting that they have been banned for such. Where are these Gms when you try to report someone for unattended macro farming? Especially when it is for the same person that does it on several shards...for several years?

 

[Xel Naga]

I also have had a rogue GM ban my account 3 years ago, I still suspect it was a corrupted player who I probably rubbed wrong in game. It was for "afk macroing" even though I was there. Only difference was my GM didn't even teleport me to the afk macro room in buccs or bring me to jail to isolate me and check to see if I was afk or anything, simply disconnected me and I get an email saying I'm banned for afk macroing. Ironically I was there writing another guide for UO for their promotion since I had already submitted a winning guide on carpentry. I IMMEDIATELY paged a gm on my other account asking wtf I just got banned for afk macroing when I'm sitting here, unfortunately I got a canned reply saying they can't discuss actions on other accounts. I spent probably a year or so trying to contact wilki and sending countless emails and telephone calls to the admin support website for EA all to no avail. I lost billions in items and unique items given to me by GMs for events and rewards for aiding in the construction of UO guides for their website.

I quit UO back then out of frustration and the lack of an actual presence to contact a GM or anyone who gave a damn about corruption back then since all they would tell you is to send in a GM review ticket on their website and rate your experience. Up till today my idoc on legends had the biggest turnout for players from every shard since there was many unique items and event rares from before all this duping nonsense hit the ceiling. I wouldn't doubt it if dupers were there pillaging my items to profit off of since I see many of the same ones duped today.

After a few years of trying other games out I figured it seemed maybe there would be someone who gave a damn about corruption now that the staff was downsized and moved to virginia. Apparently I was somewhat wrong.

Greetings,

Your requests needed to be discussed outside of my immediate reach or control.

As a staff member myself I may never comment on any questions or concerns connected to an account closure or give any kind of comment on how a customer feels about the staff.

I can only give the general answer on this matter as I would give any other player; that being that accounts will be actioned for a number of reasons and that repeated prohibited behaviour can accumulate on an account to the point when service is denied by us and an account terminated.

This is also why account information should never be shared. Doing so means you will lose control of your account and can no longer confirm which actions have been taken or understand what it is that might have been done.

While I am not implying anything of this is connected to you, I cannot know more detailes from my position to give a more precise answer.

Any possessions on any terminated account will be locked away along with the characters and are no longer accessible to any player or staff member after termination of service.There are no, as you put it, loopholes in this matter.

Unfortunately, no Game Master can discuss these issues in-game and any direct feedback concerning an in-game support experience or a recently suspended account should be submitted to us via a GM Review Form. I do not know if this includes accounts that were suspended a longer time ago.
Please submit your feedback by following these four steps:
1) Please read our GM Review form at http://ea.custhelp.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=263
2) Click on the "In-game GM Incident Review" link.
3) Fill out all the requested information, and please be sure to include all the pertinent details.
4) Click Submit.

Once submitted, we will be better equipped to address your concerns.

So basically after 3 years I'm still told to use the Gm review form, although odds are they won't even be able to track logs that far back since they refused to verify the corruption when it happened. All the GM now would have to do is log into my account and verify that I am still sitting where my house would have been in luna and not in an afk macro cell or jail. It's frustrating when things like this happen because to work hard and build up so much stuff only to see it fall to corruption is sad. Makes you wonder why you wasted 10 years of loyalty to a company that's never really proven their loyalty to you.

Very recently last week I petitioned a GM regarding my character being bugged and being unable to initiate a char transfer. Something about there being items in my moving crate even though I haven't played in over a year. (thus making a moving crate long expired if there ever was one) So after several days of paging GMs and sitting in queues for 16+ hours a day waiting for a reply and not catching one, I finally just leave my character online afk at the bank for them to deal with whenever they get to it.

My character which was bugged was on Lake superior and I was trying to transfer it off. However for some reason, they instead went to my house on Atlantic which I just placed the day I reactivated and put it into customize mode and moving all my items into the customizing crate. They also broke two of my vendors that were standing on the 4th floor which ended up being disabled and just standing there not as vendors and dissappeared when I double clicked them leaving nothing but a backpack with their clothing and a vendor rental contract. (all the gold and items on it are gone and deleted)

This was their response in two different emails on their website contact board.

I can only once more apologize for the problems that were caused by the investigation my Supervisor and I undertook. We followed a trail of possible game problems which took us to your home on Atlantic. It was never in malicious intent and I can assure you that all we did we did with the highest regard to your possessions.

You may of course request to have our actions investigated. You did say you have done before and not heard back. This is a standard procedure and we cannot report back to you. However, all Game Master concerns are indeed received here and read not by any of the involved. You can include the reference of this issue to make sure this is also reviewed.
1) Please read our GM Review form at http://ea.custhelp.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=263
2) Click on the "In-game GM Incident Review" link.
3) Fill out all the requested information, and please be sure to include all the pertinent details.
4) Click Submit.

Nothing on your house was changed in any form of illegal manner. I need to stress this as you write in a previous comment to us that you feel we deleted gold off of your NPC vendors. Removing items from any player except for very rare circumstances is not something we will ever do.

I have checked once more with my supervisor, we have not found vendors that were under the house or in house signs at any time. The only items we could find stuck under the house sign were decorative plants which had been moved into a secure container on the houses porch.

I also need to add that any form of lost item in the game cannot be recovered. Again, if you feel this was done by a Game Master, I would need to direct you to the GM Review form.

So basically even though the GM actually did this just a day or two ago from their response, they say any items will not be recovered again even if the GM accidentally deleted it to begin with. So your hopes of log files are nill. If they can't track a log file from 2 days ago of direct GM action on a house with time stamps and information I highly doubt they will be able to check logs of a rogue gm banning you for afk macroing. And even smaller chance of them investigating it from 3 years ago for me.

I wish Jeremy would be able to do something but I've already tried with account admins on their website and the customer service center on the website and no one is able to help or anything, they simply give you a list of the infractions on your account and tell you that nothing can be done about it.

Even if EA makes a mistake or a GM is corrupted you will not see them rescind a ban and say "oh we made a mistake, sorry" You'll simply just pay the price and lose your account and items and they will never admit it in public.

I'm sure there are many cases of corrupt gms over the years that have been fired for misdemeanor but no one will hear about it nor will they see the victims compensated. That's just the way of this game, they will point you to their terms of service and say "tough luck, you agreed to it"

 

[Xel Naga]

I would think that if he was suspended for using a third party program, that the Gm would have said so. Why would he say, " Your account has been issued a 48 hour suspention for unattended macroing," if that was not the case?

Im not at all for unattended macroing skills, but you see alot of people posting that they have been banned for such. Where are these Gms when you try to report someone for unattended macro farming? Especially when it is for the same person that does it on several shards...for several years?

I'm not sure how much more blunt I could have made this petition on a macroer but apparently it wasn't clear enough and that's why it took them over a day to answer from the time of my sending the petition in.

Greetings, thank you for your petition,

We will review this account and take action if warranted. This will take some time, so please be patient. Due to our privacy policy, you will not be informed of the results of our investigation.

Thank you for your report.

GM *********

EA.com Customer Relations
Thank you for contacting our support staff. Please take a moment to give us your feedback on our service by clicking this link : http://ea-metrics.custhelp.com/cgi-bin/ea_metrics.cfg/websurveys/ws?_133=20


Petition history: On 10-03-2008 you asked UO support: *REQUIRES IMMEDIATE ATTENTION* Player is AFK botting with EasyUO and needs to be banned. Has been at it for 24 hours now and no one has stopped him. Please verify promptly
*REQUIRES IMMEDIATE ATTENTION* Player is AFK botting with EasyUO and needs to be banned. Has been

I've paged on probably over 1000 afk macroers over the past 10 years and have maybe seen 5 or so actually removed while they were still macroing within an hour or so of the petition. The other times GMs just seem to not give a damn and just send you the canned reply only to leave you thinking they give a damn about it. I've had gm tickets open for a week once before they decided to just delete it and not even give me a reply. It's nice to be 9th in queue for 7 days.

 

[~Antzy~Pantz~]

You need to edit out GM's name from the pics you post in public.
ASAP.

HA!.. It's ok to post screenshots of a gm when they assist you but for any other reason you can't! Giggles!!

 

[christy1221]

Sorry this happened. Hopefully you can get everything sorted out.

 

[Crystal Canyon]

Im not at all for unattended macroing skills, but you see alot of people posting that they have been banned for such. Where are these Gms when you try to report someone for unattended macro farming? Especially when it is for the same person that does it on several shards...for several years?

I'm not sure how much more blunt I could have made this petition on a macroer but apparently it wasn't clear enough and that's why it took them over a day to answer from the time of my sending the petition in.

Greetings, thank you for your petition,

We will review this account and take action if warranted. This will take some time, so please be patient. Due to our privacy policy, you will not be informed of the results of our investigation.

Thank you for your report.

GM *********

EA.com Customer Relations
Thank you for contacting our support staff. Please take a moment to give us your feedback on our service by clicking this link : http://ea-metrics.custhelp.com/cgi-bin/ea_metrics.cfg/websurveys/ws?_133=20


Petition history: On 10-03-2008 you asked UO support: *REQUIRES IMMEDIATE ATTENTION* Player is AFK botting with EasyUO and needs to be banned. Has been at it for 24 hours now and no one has stopped him. Please verify promptly
*REQUIRES IMMEDIATE ATTENTION* Player is AFK botting with EasyUO and needs to be banned. Has been

I've paged on probably over 1000 afk macroers over the past 10 years and have maybe seen 5 or so actually removed while they were still macroing within an hour or so of the petition. The other times GMs just seem to not give a damn and just send you the canned reply only to leave you thinking they give a damn about it. I've had gm tickets open for a week once before they decided to just delete it and not even give me a reply. It's nice to be 9th in queue for 7 days.

That is exactly the canned message I always get when I try to report abuse and/or illigal activity in game.

I understand why they cannot tell you what actions they may or may not take. I just dont understand why when you see the same person for years macroing, you read the boards and see that other people are reporting this person also, and yet, everyday, you see him in game doing it again.

What explanation could there possibly be for this person being allowed to continue this?

 

[Crack Head Bob]

Money going into someones pocket that works for EA? Ignore that, im just speaking my mind...

 

[BartofCats]

surely the OP isnt looking here for sympathy?? Come on gang, the OP somehow missed the GM's initial "hey are you there?" question... and THEN got hauled into jail there. Im guessing that it was missed because the script was running for the taming?? im just theorizing here not actually accusing. It just doesnt make sense to me why someone would just be hauled off to jail for no reason like that.

OP... in other words... I seriously do not belive you were paying attention to your screen and thats why you were hauled off to jail (unattended is still not paying attention or being there physically to respond to the GM in an appropiate time). Enjoy your 48 and be thankful it wasnt 72.

 

[UOKaiser]

That is exactly the canned message I always get when I try to report abuse and/or illigal activity in game.

I understand why they cannot tell you what actions they may or may not take. I just dont understand why when you see the same person for years macroing, you read the boards and see that other people are reporting this person also, and yet, everyday, you see him in game doing it again.

What explanation could there possibly be for this person being allowed to continue this?

Simple. Either he is always there or is a friend or family member of gm or a gm/dev/personal of mythic himself/herself.

 

[Lady Michelle]

I thought a GM was suppose to ask you if your there ask again for your response, not cart you off to the unattend macroing room not watch you to see what your doing?

 

[a slave girl]

surely the OP isnt looking here for sympathy?? Come on gang, the OP somehow missed the GM's initial "hey are you there?" question... and THEN got hauled into jail there. Im guessing that it was missed because the script was running for the taming?? im just theorizing here not actually accusing. It just doesnt make sense to me why someone would just be hauled off to jail for no reason like that.

OP... in other words... I seriously do not belive you were paying attention to your screen and thats why you were hauled off to jail (unattended is still not paying attention or being there physically to respond to the GM in an appropiate time). Enjoy your 48 and be thankful it wasnt 72.

I think you may have a point there. Seems I recall reading that a GM will attempt to speak to you if you are suspected to be afk and macroing, and if you do not answer, he/she will remove you to the "macro" room and after 15 minutes try to speak to you again before issuing you a suspension.

To the OP:

You were not "banned". Banned means that neither you nor anyone else can ever play on that account again.

Be glad that you were only suspended this time.

 

[Aran]

The cop only hit you with his night stick a few dozen times, be glad he didn't shoot you in the head, right?

 

[Sarsmi]

Pic doesn't actually show *everything*. It doesn't show what the GM said to you before you got removed to bucs.

 

[Sarsmi]

Oh and just to add to the flip side, GMs in Vanguard are wonderful. I do not ever log in and experience any sort of pang that I might get suspended because I pick up something at an idoc they suddenly decide is illegal to own, or because I have a bad interaction with another player, accidentally mistype a word...etc. They are extremely helpful and knowledgeable. It makes a world of differences to my gametime.

Whether or not it is intended, customer service for UO gives off the air that it is elitist, uncommunicative, and more of a police force than a true service for the community. Yet they are equipped with poor tools to have any sort of real effect against scripters and other true bane's of the game. Playing a game with GMs who are both eager and able to help has been such a revelation for me.

 

[Poo]

the moongate hotel in bucs den is where ya go AFTER they take you to jail on GM island.

they take you there first.
then they process your ban.
then they put you in the moongate hotel.

so you came back about 5 minutes too late, had you been there a minute or 2 earlier you would have seen the GM jail.
dark place.

just a bunch of cells with no lights.
each GM has his own room.

i might have a screen shot somewhere.
ill have to go look.

at any rate, the screen shot of your conversation was way past the initial conversations begining, the whole 'banning' proccess takes like 5-10 minutes from when they first pull ya into the GM jail till when they finally deposit you at the bucs hotel.
just cause ya got back to the computer at the end of the proccess does not mean that you where atttended, they get kinda picky about that and like ya to be attended the entire time when working skills.
rules.
bah humbug!

 

[Poo]

GM Jail

or the interigation rooms.

 

[Mazulat]

I'm not saying you were or weren't doing anything and your screenshot is not exactly time stamped, but there is a time lapse from when this all happened til ya got poofed into the jail. At the very top of the journal is a garbled attempt at a response. The sorta response that happens when you try to type while a 3rd party prog is running and hasn't finished its cycle. Also from the time that contact was initiated to the time ya took that screenshot would have been more than long enough to close a program.

My brother in law was a dedicated scriptor on his chosen shard and I have seen these programs run. I have seen him banned and I have seen the things that happened to him while they were running. Anyone with yrs of experiance in this game knows how these things work. They may not publicly admitt it due to not wanting to be called a scriptor themselves, but they know.

Whether or not you were guilty...that screen shot doesn't help your case. Considering that GM's don't respond to squat now-a-days...I gotta assume they had at least SOME reason for popping ya. I've spent my time in the gate room as have others. It's 2 days ...be happy it wasnt more and wait to see what jeremy says. This is UHall... we are not well known for sympathy over easily avoided situations. *puts on flame-retardant suit*