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Actually when I went to get a host I did some research the group I use is rated as the top 10 on the interwebs at least on every site I could find....What kind of processor usage does this cover? Yes $60 a year for hosting is the cheapest I've ever heard of, but have you ever heard the saying "You get what you pay for.". I'm willing to bet this unnamed hosting has a low uptime, crappy or no customer service, and in the fine print I'm almost sure there are big fees for high processor usage.
Now make sure you read carefully I said Web Hosting not Server hosting...If they are doing nothing more than running a Wiki or a few forums they don't need to rent a server which starts out around $100 a month. And don't give me that crap about core access and security. All your security issues can be fixed with a custom php.ini file or .htaccess outside of that the do scan for viruses and will notify you if one is found and assist you in removing it.
As far as Customer support....Never had a problem not one bit of downtime in over a year. I have multiple phone numbers I can call, e-mail addresses and what not if I need to contact them. I'll PM you the name and URL of the host though.