I was just checking my email and saw this response from earlier when I paged & logged out.
“Greetings,
Thank you for your GM petition number .
We are deeply sorry to hear of the reported issue. As players ourselves, we can certainly understand how frustrating it can be to lose something in the game. Unfortunately, Game Masters are not able to replace lost items, houses, or pets.
If the loss was a result of a game flaw, we ask that you report this incident to the development team via
Contact – Ultima Online and selecting "Bug Report" in the "Department" field.
Or you may email
[email protected], if you have any further detailed information about this bug. If you wish to report other bugs, please use that same email address. Bug reports go directly to the Bug Team to investigate; therefore, it is important to include as much detailed information that may help investigate any issues.
Be aware that the Bug Team does not reply to emails, but they investigate and attempt to reproduce the reported issue and resolved bug issues are documented in Patch Notes.
Thank you for your patience and understanding.”
What has really turned me off in this case is the fact that they coded a system that allows you to put items onto the vendor but didn’t code a way to return those items back to the player(In the case that someone else wins the plot bid). Nowhere is there a warning not to put valuable items onto the pet vendors(please correct me if I’m wrong). It’s a failure that has costed me over 2 years of game time literally overnight. If I in anyway felt like it was my fault I would not feel so bad about this but at this point I paid to have very valuable and rare items disappear. Now there’s 3 less pieces of the already insanely hard to find Phoenix Armor. I thank god I didn’t have a whole suit because I def would not have chosen to have my pet vendor there half clothed. I’m pretty bummed and I am going to see about having this fixed for sure and I don’t even know if I’m gonna keep playing I def got to at least clear my house out and take like 6 month to a year off. I dunno yet for sure. I don’t know if this sounds stupid but these items meant a lot to me(a lot more than there monetary value).