I can no longer post this on the General Discussion on the official forum, so I'm posting here in the hopes that someone knows how to solve this

[LeBaiton]

Found out today that my CC company bounced a payment to EA and that I can no longer play UO...

At first I wasn't sure why I couldn't log in, and I had trouble getting into my Mythic Master account, because heck, when everything's been set to automatic for so long you tend to forget stuff...

Anyhow, I gave my CC company a call and they said that we Europeans are protected in certain ways with certain laws just in case someone is a victim of fraudulent invoices. They also said that when they gave me a new card this april that the first invoice by a company which charges on a regular basis and for an ammount higher than 30 euros, that the charging party has to do a double or triple security check on that payment, and if they don't do that double or triple security check the CC company is apparently bound by law to bounce the payment.

They told me that EA / Mythic don´t do double or triple security checks on my 6 month payment charge. Which sucks, because as of now I've been going back and forth with all kinds of people at EA support who keep referring me to my "bank" who recalled the payment.

Are there other Europeans here which have managed to resolve a similar issue and can you elaborate how you fixed it or who you spoke to?

I'd rather not dust off my old PayPal account, but I will if I keep hitting a brick wall.

 

[skett]

Try a 3 month renewal

 

[LeBaiton]

Try a 3 month renewal

Good suggestion, forgot to mention that after the bounce I've tried the following:
- delete all CC info and reentering the card info, then tried to resub.
- tried to resub to a 3 month subscription. Failed with the current CC.
- tried to resub to a 1 month subscription. Failed with the current CC.

I'm not really sure why the 1 and 3 month resubs don't seem to work. The 1 month sub is definitely lower than 30 euros. Maybe the CC is added to some sort of blacklist after a certain amount of attempts in a row? I've had 6 bounces so far and the UO account it was tied to has the status "closed" instead of "inactive".

Thanks though!

 

[Maximus Neximus]

Are you trying to set up for auto renewal or just buying game time from the origin store? Maybe try the other method.

 

[skett]

I’d do the PayPal route for now until you get it worked out or maybe buy a game time

 

[LeBaiton]

Hmm, I just checked and buying game time is actually cheaper than a 6 month subscription through my CC company.

I had no idea. I might have to reconsider my options.

Cheers!

 

[LeBaiton]

Yeah, this isn't worth the hassle with EA's support team... I'm going to get a 6 month game time code for cheaper than my CC subscription and give up trying to get through to them.

Thanks all for your interest in this little adventure of mine!...

 

[skett]

Don’t forget get to add more time !

GL

 

[Pawain]

Glad you figured out an alternative. My EA payment is taken from Geneva so my card always sends me a warning.

 

[Danpal]

Glad you figured out an alternative. My EA payment is taken from Geneva so my card always sends me a warning.

EA hiding money from the USA in Geneva

 

[Danpal]

Yeah, this isn't worth the hassle with EA's support team... I'm going to get a 6 month game time code for cheaper than my CC subscription and give up trying to get through to them.

Thanks all for your interest in this little adventure of mine!...

Yes if you are not in the USA its cheaper for a 6 month code.

 

[Petra Fyde]

I found some months ago that the EAMythic site isn't using the correct protocols for payments from Europe (though Origin Store is!). I couldn't get this through to the folk at EA, who persisted in believing I was having trouble with a purchase from Origin Store, despite me copy/pasting to them the information from my credit card company. In the end I gave up and bought game time, using the same credit card that is on file with them!

 

[Mandrake of DF]

If you buy 6 months gametime code from Origin store - its lot cheaper....

 

[LeBaiton]

I found some months ago that the EAMythic site isn't using the correct protocols for payments from Europe (though Origin Store is!). I couldn't get this through to the folk at EA, who persisted in believing I was having trouble with a purchase from Origin Store, despite me copy/pasting to them the information from my credit card company. In the end I gave up and bought game time, using the same credit card that is on file with them!

Hi Petra, sounds like the exact same problems I was having.
Looking at it in a positive light, I now saved money by buying a game time card. So not all is bad.