WELL THAT JUST SUCKS SHIITAKE MUSHROOMS

[Luc of Legends]

Spent $500 on game time codes so I wouldn't have to worry about the UO accounts during the turmoil of my father's death, probate court and all the other stuff.
I log in tonight to watch in ABSOLUTE HORROR as my thief's beetle disappears out from under him. What are they going to delete next my castle? All my houses? All of my chars?
All Eight accounts? What great customer service after 20 years. Its more like a kick in the groin than customer service. Next time I decide to be so tarded and spend that much money on UO,
SHOOT ME PLEASE!

 

[Captn Norrington]

As far as character deletion goes…yeah maybe. All Garth’s characters except two per shard got deleted apparently: Did you know this about EJ accounts ?

Everyone else disputed it being the game’s fault, but who knows anymore with UO.

 

[Luc of Legends]

As far as character deletion goes…yeah maybe. All Garth’s characters except two per shard got deleted apparently: Did you know this about EJ accounts ?

And I guess you consider this GRRRREAT customer service??? I don't know. I know if I don't get my beetle back I WILL ask the bank to reverse the charges. I work in IT finance so I KNOW how it all works.

 

[Captn Norrington]

And I guess you consider this GRRRREAT customer service, since you seem to be a Broadsword/Mesanna Cheerleader. I don't know. I know if I don't get my beetle back I WILL ask the bank to reverse the charges. I work in IT finance so I KNOW how it all works.

Uh…I guess you forgot who I am while you were gone lol. I’m one of the most anti-Mesanna people here and have never been even a tiny bit shy about it.

I appreciate her efforts, but after having worked with her before she left Stratics and seen behind the scenes…oh boy I should just stop there before I get myself in trouble.

 

[skett]

Wow
The captain a cheerleader, far far from it friend,
you are obviously and understandably upset friend,
he is your ally and I assure you of that behind the scenes (ill stop as well)
we are all here for you as a community

 

[Luc of Legends]

Okay, okay I apologize for snarling like a grizzly bear with a thorn in it's paw. Yes, I am extremely upset.
I have enough in my life right now without having to deal with UO BS. A bonded pet should NOT disappear while a char is mounted on it.
I am as sure as my name is Dianna that Mesanna & co. are gonna give the "cannot replace lost or stolen items BS" tomorrow. When they do I am going to reverse the charges with
the Bank and tell Mesanna the same damn thing!

 

[skett]

As messed up as it is
We can replace almost all of it (I get we shouldn’t have to) but we can

sorry for for your losses Friend irl and here

 

[Stinky Pete]

You may as well reverse the charges now. We all know what is going to happen.

That being said, perhaps you should just change the way you think about the situation. Rather than, "I just lost stuff," try to think "It's going to be so much fun getting all that stuff again!." If you don't play for the enjoyment of playing and rather "to have stuff," perhaps you should sit back and think about your relationship with the video game as a whole.

 

[Captn Norrington]

I’d be cautious about reversing the charges if I were you, I’m not sure if UO does this, but many games ban your account when you do that since they see it as stealing money from them. Might want to check somehow to make sure that’s not going to happen first.

 

[Blackie]

Aye, what Capt says. You can close the account 1 second after you buy time for it and have no problems using all of that time before it actually closes BUT if you try to cancel payment in any way without their pre-approval you're stuff and toons sometimes vanish.

It's not just a UO thing. In 2001 I switched from UO to DAoC for a bit. After both were linked in the EA/Mythic mergers I accidentally re-subbed to DAoC when it was UO I wanted(confusing original dashboard). I cancelled payment and they banned my entire account but also deleted my main DAoC toon seperately. Their backups went through a cycle without my main toon being saved and so the loss was permanent, or should I say punishment. The main could not be restored they said after hours waiting on the phone.

Turned out they didn't like my toon name as it included a military tag in it so they renamed it "Eberwald" or some such just before I had cancelled payment... which triggered the backup problems. Bad timing I guess. Looking back... that type of thing was soooo serious back then, to them and to players. Today you could delete my toon and I'm back in a day, lol.

Having had a toon renamed to Eberwald should be an achievement.

 

[Petra Fyde]

Actually, what you pay for is to have access to the servers, and since you have not been denied that, you have no grounds to claim back the cash.
Was there anything in the beetle? Because, to be honest, if there wasn't, and it wasn't a tamer's scrolled out pet, I can't really see why you're kicking up such a fuss.

 

[Merlin]

Keep in mind... if you reverse the charges with the bank, your Mythic account will very likely receive a ban from EA. At that point, recovering your accounts after the fact would be an extremely arduous process through EA billing to get unbanned. This goes above Mesanna and anything Broadsword will be able to help you with.

I have had some guild mates go through this and have it take several months to get resolved in their favor. I have seen other people have EA deny them from account recovery if they can prove the charge back was intentional, ultimately causing their accounts to lapse the 90-day limit of having houses fall and losing everything. Proceed with caution before taking that route.

 

[FAKEUSERNAME]

Petra Fyde obviously has little to no knowledge/experience in regards to you initiating a chargeback.
However if you would like to use her logic (which I would not recommend), there are MANY scenarios in which you would be eligible to initiate a chargeback or pursue a class action lawsuit.

I'm sure you have been denied access to vendor search on numerous occasions.
Under Petra Fyde's logic, this would be grounds for you to initiate a chargeback in order to claim your cash.

@Luc of Legends - Realistically, there are many situations in which you would be eligible for a chargeback, although I am sure you are aware of this as you seem well educated in finance.

I'll just end with saying: It's best to seek advice from a professional when pursuing financial/legal matters.

 

[Akiho]

Refunds aside... I'm intrigued as to why a 'mounted' pet went 'poof' regardless of account status this should not happen. Not experienced it myself but I have many characters logged out on mounts (beetles) with stuff and this worries me. I understand why players with 5 fully laden beetles on tow and logging out should be addressed because that clearly is abusing the system but, it was very clear to me that beetles that were mounted should be 100% fine.
If this is not the case then there is a major problem! Or... and I hate to say it... there is more to it.

Regarding refunds, again I hate to say it, but 1 lost beetle on 1 account will never see a refund across multiple accounts. You pay for game time, as per T&S they can change anything at any time as they see fit, you sign up to those terms and there is no escaping it. I feel your pain but I know the answer already, if every bug could trigger a refund UO would be shut down.

 

[Johnny Black]

Keep in mind... if you reverse the charges with the bank, your Mythic account will very likely receive a ban from EA. At that point, recovering your accounts after the fact would be an extremely arduous process through EA billing to get unbanned. This goes above Mesanna and anything Broadsword will be able to help you with.

I have had some guild mates go through this and have it take several months to get resolved in their favor. I have seen other people have EA deny them from account recovery if they can prove the charge back was intentional, ultimately causing their accounts to lapse the 90-day limit of having houses fall and losing everything. Proceed with caution before taking that route.

^^
^^ This is 100% what will happen, beware, as soon as you open a claim with your bank, EA will Ban your accounts (UO included) and you will loose everything.

 

[HRH Liz]

Sorry for your loss.
Was this a paid Account that turned into an EJ Account? Was that an exploited pet, there is no quest to make a 3 slot beetle into a 1 slot beetle?

 

[Basara]

Sorry for your loss.
Was this a paid Account that turned into an EJ Account? Was that an exploited pet, there is no quest to make a 3 slot beetle into a 1 slot beetle?

Uh, all the rideable beetles are now 1-slot. For the first 6 months after the change, you could also release and re-tame an existing beetle to drop them from 3 to 1. However, after that, if you hadn't fixed your beetle that way, it's stuck at 3 slots.

 

[Luc of Legends]

Sorry for your loss.
Was this a paid Account that turned into an EJ Account? Was that an exploited pet, there is no quest to make a 3 slot beetle into a 1 slot beetle?

Yes it was a paid account, this account was never EJ. Not an exploited bug. When the new "Discovering Animal training" quest came out. You could take the quest and make a 3 slot beetle, one slot. I was told how to do it by a GM. As far as I know it was not a cheat or exploit at that time. That is not to say that is been deemed a cheat/exploit now. I am tamed that bug with Luc myself and i have never used a taming cheat.

 

[skett]

all mine are 3 slot beetles, didn't know they All went to 1 slot

 

[Pawain]

Yes it was a paid account, this account was never EJ. Not an exploited bug. When the new "Discovering Animal training" quest came out. You could take the quest and make a 3 slot beetle, one slot. I was told how to do it by a GM. As far as I know it was not a cheat or exploit at that time. That is not to say that is been deemed a cheat/exploit now. I am tamed that bug with Luc myself and i have never used a taming cheat.

You did not have to do that quest. They changed to the correct slot (1) slot when you clicked the blue button. As did Cus, Hiryus and Fire beetles. But now they do not. That quest is poorly done. It has no real end. My Main tamer still needs to advance a pet to 100% and he has done that 100 plus times and the quest just stays at that spot.

A few stubborn players on LS did not want to change their Cus to 3 slot so they never pushed the button and now they are stuck at 4 slot.

 

[Luc of Legends]

I think there might have been a misunderstanding when training quest was introduced... I know that all "New" bugs that spawn are 1 slot this includes fire beetles which I believe were 3-slot before the training changes. I know i was under the impression that my 3-slot would change. When it didn't. i learned about the training quest turning 3-slots to 1-slot and I ran all my mules thru the quest.

• Pet Slot Update
  • Existing pets will retain their current control slot requirement.
  • Newly tamed pets and pets that undergo the Animal Training process will have their control slot requirement updated.
  • Control slot requirements for pets have been reworked to take variation within the species into account. It is now possible that creatures can have varying control slot requirements based on their overall power.

 

[MalagAste]

During the Artisan Festival my Fisherman (designated gate master)... was sitting on his beetle gating my useless characters to the tree and back... everything was fine... I logged him out at the house one day and the next day when I logged in ...... his beetle was gone. Mind you I had been doing this for at least a week or two and He didn't ever get off the beetle... never had a need to... but it was gone. I checked the stable and all but it was gone. Now the thing that irked me most about that was it was still an old 3 slot bug... but I had trained it up over the years killing sea serpents and such to full 100's(It's skills etc... NOT having ever touched that training button)... now I have to train him up a new beetle... but the question remains... will it just vanish one day, as the last one did? And I'm with others, what about all those characters I have with crap in their beetles???? Will those just vanish one day too?

Edit: I just I should say that my accounts are always paid... they do not lapse and have not in 20+ years... I keep them always paid. I do not ever turn them off or play roulette with my accounts or housing.

 

[petemage]

We're getting a bit lost in the discussion. The pressing question remains:

@Luc of Legends did you reverse the charges yet?

 

[petemage]

but the question remains... will it just vanish one day, as the last one did?

Yes. Eventually, every pet will die or get lost at some point. That's something I found universal across many games. Make good use of them but don't get overly attached and never waste money on pets.

 

[skett]

so if i close down an account and pack each char with items on a beetle will they just Puff gone ?

 

[Anon McDougle]

Am i the only one who sometimes logs in dismounted from a pet i knew i was riding whenni logged off

 

[skett]

i use to pack beetles for storage i dont now but might 1 day is it safe ?

 

[mihali]

I think IF you are using EC, there is a button to automatically unmount, if pressed. Also, with EC, it is difficult some times to see that the beetle or other pet is indeed mounted. Just a theory : Is it possible that the pet was unmounted when you logged out? If so, the beetle would be deleted if a certain amount of time signed off? Just trying to help unravel this.
Also if you reverse charges you are almost guarranteed to have any account of the card banned, and it will be a painful ordeal, hours on the support line etc to have a chance to unban card and account.
Good luck friend, and sorry for your rl loss and loss of your beetle with the contained items.

 

[Luc of Legends]

No, I have not reversed the charges. I spoke with a GM today and it has been escalated. So I am going to wait and see what if any remedy they come up with.

 

[Fridgster]

Picked these on a golf course near my work. They were great! (They're shiitake mushrooms)

 

[mihali]

View attachment 126162

Picked these on a golf course near my work. They were great! (They're shiitake mushrooms)

Yep, off the subject, but if you pick mushrooms, you'd better be an expert at this. Some look-alikes can make you really sick. (I know you are joking by the way). Best off buying them at the grocery.

 

[mihali]

No, I have not reversed the charges. I spoke with a GM today and it has been escalated. So I am going to wait and see what if any remedy they come up with.

Blue storage beetles are a dime a dozen. Were the contained items valuable enough to risk the account?

 

[Cinderella]

Am i the only one who sometimes logs in dismounted from a pet i knew i was riding whenni logged off

I believe I read that it is a known bug, that sometimes when you log out in EC
that you log back in, not on your pet

I have been having this issue with the 16th anniversary horses
and with the giant beetles...
Mrs Claus lost her beetle sometime in December
because of this bug & I was mad at myself because my good talismans
were in a bag in there

now any time I logout on a character that has a beetle
I log in another character and run to where they are at
to make sure it isn't by itself

 

[MalagAste]

I believe I read that it is a known bug, that sometimes when you log out in EC
that you log back in, not on your pet

I have been having this issue with the 16th anniversary horses
and with the giant beetles...
Mrs Claus lost her beetle sometime in December
because of this bug & I was mad at myself because my good talismans
were in a bag in there

now any time I logout on a character that has a beetle
I log in another character and run to where they are at
to make sure it isn't by itself

I've started to do that too... because I'm really irritated with losing my beetle... My Fisher had had it for years and years... it was a 3 slot beetle... and all skilled up fighting Sea Serpents and such... so it was nice. But I think I might have had some fishes in it or some such... but yeah... I had been gating my other characters to and from the elf and trees for the Artisan Festival as he is my 120 mage/fisher/spellweaver etc... and he does that every year. But IMO so much for the not losing pets thing they supposedly did. I've lost a few beetles now... rather irritating and irksome... I mean I get not wanting 30million EJ's using free storage of beetles... but paid accounts should NOT be penalized for EJs...

This is the 3rd pet at least I've lost since the whole pet/taming/training thing began... and this one wasn't a tamers pet. Far as I know it was just gone... Now he wasn't fighting or anything so he "should" have instantly logged and he was at a house he was co-owned to... so again should have insta-logged.

 

[ShriNayne]

Am i the only one who sometimes logs in dismounted from a pet i knew i was riding whenni logged off

I always logged in appearing as off my mount, I know full well I didn't log out that way, I thought it was a quirk of the EC, only chars with ethy mounts didn't log in that way for obvious reasons. If that's happening to people whose accounts go from paid to EJ and they have a beetle full of their belongings... well it's not going to go well.

 

[Keven2002]

We're getting a bit lost in the discussion. The pressing question remains:

@Luc of Legends did you reverse the charges yet?

Doubt that will happen; this was obviously a rage post and cooler heads have prevailed. I'm sure there will be another rage post if/when the GM says "Sorry but we do not replace lost/stolen items in game yada yada yada". At the end of the day people try to use work arounds for things in game (storage being one) and while it sucks to have happen; this was preventable if they weren't using a beetle as secondary storage to log out with (there are houses and if you don't have a house there are banks).

 

[Cinderella]

they won't replace lost pets.
a guild member logged in on Sonoma one day
& his fully scrolled out white cu disappeared
while he was standing there.

the GM told him that there was nothing he could do
they don't unbond any more and don't disappear
but they would file a report about it.

 

[HRH Liz]

Why does a thief need a beetle? How does a thief stealth while mounted? If this problem is so well known then why don't we see more posts about people losing their pets? Has anybody had this happen with the CC?

 

[Stinky Pete]

Why does a thief need a beetle?

Where else would you put all of the worthless garbage that you pick up off the ground?

How does a thief stealth while mounted?

You cannot stealth while mounted. You can hide though.

 

[Laura_Gold]

Am i the only one who sometimes logs in dismounted from a pet i knew i was riding whenni logged off

No. That happened to me too. I found my blue beetle wandering around feral, but the contents of the pack were gone.

 

[mihali]

No. That happened to me too. I found my blue beetle wandering around feral, but the contents of the pack were gone.

When they go wild the "container" in the beetle or pack animal is reset. Other question is, people that have lost pack animals this way are all EC users? or it happens in CC also?

 

[MalagAste]

When they go wild the "container" in the beetle or pack animal is reset. Other question is, people that have lost pack animals this way are all EC users? or it happens in CC also?

That's a good question. I can say that my beetle that just was gone when I logged back in I can say I am always in the EC.

 

[Luc of Legends]

I was in the CC. I use the the beetle to empty my backpack between stealing runs, at 10 stone a piece dang dungeon stealables get heavy.

Wasn't anything major it's the principle of the matter.

I spent $500 on game time codes so I don't have to worry about the accounts while sis and I deal with our father's passing and all the stuff that goes along with it.

Only to log in and be reminded that "Peace of mind" with our UO account is an illusion. It also chaps my hide that there is zero accountability with Broadsword/EA/Mythic/Origin.

Stuff like this should not be happening. If I had not been sitting on the beetle then I'd have taken the "black eye" and gone on. However my char was firmly astride the beetle then

POOF he's standing there with his face hanging out.

 

[Keven2002]

With all due respect; I think the real illusion is that you think after almost 25 years filled with bugs / exploits / lost items / unexpected server crash / etc etc that demanding a refund or threatening to stop payment (along with the rage post in general) at this point is really anything more than an empty threat. This is UO where the only real peace of mind you can expect (most of the time) is that you can login to the game as long as you are paid...and even then there are STILL unexpected crashes.

Let's be realistic, this isn't the hill you're going to die on when determining if you will keep playing the game because all you really lost was a regular blue beetle and some type of doom stealable or something that can easily be replaced so let's not pretend that anyone is walking away or going to small claims court.

Everyone knows the game is wonky and has plenty of issues. I'm sure there is probably more to the story than is being let on as well (similar to Garth magically having his characters deleted because it went EJ) so when we factor that in we end up being somewhere between "that sucks but sometimes wonky things happen" and "well if you did/didn't do X you should have been fine". Sorry for the RL loss for you as well as whatever you lost in the game but let's stop the rage-fest and whining because we've all experienced weird glitchy things in the game (losing much more than a regular beetle and a few stolen items) and there are really only 2 options; either take it on the chin and learn a lesson (ie maybe don't use a beetle to store stuff in the rare chance it ever happens again) or say this was the final straw and sell / quit your accounts.

 

[HRH Liz]

So you leave your beetle unattended while you do stealing runs so most likely the beetle was out of sight so it loses loyalty, how often do you leave your pet unattended?
Why are your accounts on your daddies CCs?

 

[mihali]

So you leave your beetle unattended while you do stealing runs so most likely the beetle was out of sight so it loses loyalty, how often do you leave your pet unattended?
Why are your accounts on your daddies CCs?

That is not what the OP said: The beetle was mounted when the op logged off, then beetle with items just poofed. Also there are families that play UO, and have their accounts on one credit cards, this is ok. It is interesting that the beetle poofed though, possibly a game bug that maybe dismounts a player on log off. Weirder things have happened. The OP is raising a question and concern about this, also that they are not too happy about this. Let's not kill the messenger.

 

[Keven2002]

I log in tonight to watch in ABSOLUTE HORROR

SHOOT ME PLEASE!

This is from the OP.

I know if I don't get my beetle back I WILL ask the bank to reverse the charges. I work in IT finance so I KNOW how it all works.

This is from the follow up.

The OP is raising a question and concern about this, also that they are not too happy about this. Let's not kill the messenger.

Sounds like the messenger is asking us to shoot them (they even said please) over this issue. They are also raging quite hard about it. I agree with Liz that there is probably more to it than is what is being volunteered. Losing stuff sucks but really no need for anyone (especially grown-ups) to post on both forums raging about taking their ball and going home because they lost something. Especially when we know it's just an empty threat.

 

[Akiho]

Whilst the mounted pet going *poof* thing still worries me, I ask myself more questions... I have a thief, when I do play it I run around all stealable locations, Fel, Tram, Abyss etc. Even on a good day there is absolutely no way on this planet my pack will be overburdened with stealable items even when stealing from random mobs packs, absolutely no requirement to drop items in a 'pack mount'. Seems this is the only case of this happening, not saying it didn't happen but I really do question the circumstance.

RL issues suck but we all have to deal with them at some point, this may sound harsh but using them as tool to get your way is just wrong.

 

[petemage]

It also chaps my hide that there is zero accountability with Broadsword/EA/Mythic/Origin.

Stuff like this should not be happening. If I had not been sitting on the beetle then I'd have taken the "black eye" and gone on. However my char was firmly astride the beetle then

POOF he's standing there with his face hanging out.

No, it should absolutely not happen and it should be no problem to replace lost items. Yet you are no newcomer to Ultima Online. It's culture here that resposibility for avoiding bugs is with the player. Broadsword fanboys have all sorts of obscure excuses for stuff like this. You're thread on the official forums is pure gold. They all know stuff like this happens yet everybody tries to find an excuse why you are to blame

It's not perfect in other games, but in Ark for example a lost pet due to a game bug usually takes a single ticket with support to get replaced. It's by choice, nothing else.

From past experience though, this case will go nowhere. Luc will eventually move on, Mariah will lock the thread on the forums and Mesanna won't even spend a minute thinking about this.

 

[Anon McDougle]

No, it should absolutely not happen and it should be no problem to replace lost items.

Yet you are no newcomer to Ultima Online. It's culture here that resposibility for avoiding bugs is with the player. Broadsword fanboys have all sorts of obscure excuses for stuff like this.

You're thread on the official forums is pure gold. They all know stuff like this happens yet everybody tries to find an excuse why you are to blame

It's not perfect in other games, but in Ark for example a lost pet due to a game bug usually takes a single ticket with support to get replaced. It's by choice, nothing else.

You mean we could easily have a search function for the jewelry box and it's just stubbornness that keeps it from happening...