Account Center Update: username rejected because of "@"?

[LoneSwan]

I tried to log in to check my account status today, aware of the recent "upgrade".

It seemed to work smoothly: redirected using Origin/EA (store) saved login to that site; back to Broadsword/Mythic "master" account login access; then: Gotcha!!!

My original _EXISTING_ "Mythic" master login is rejected. Reason: the "@" character is now invalid input for a username. So, all those accounts with [email protected] are now inaccessible?

Tried to create a NEW login. Failed, because the name is already in use (presumably by me?). I have no idea how to work around this. A support email address would be helpful. The one included on the login page does not work, as far as I can tell.

EDIT: I think I see where it is messed up: https://accounts.eamythic.com/master/account/create

They failed to include a [Button]/link for _Existing_ accounts.

Still, very inconsistent since the login username for the Origin/EA website has an "@" for using email addresses. What was the thinking here?

LoneSwan (Virginia)

 

[Spartan]

I think I can safely state that the majority of us here have already given up hope to have a sensible and efficient Account Management site. It's been SNAFU for years.

 

[petemage]

My original _EXISTING_ "Mythic" master login is rejected. Reason: the "@" character is now invalid input for a username. So, all those accounts with [bcolor=rgb(16, 16, 16)][email protected][/bcolor] are now inaccessible?

Are you going through UO.com > Accounts and then this:



?

I don't have to enter any username there.

 

[LoneSwan]

Are you going through UO.com > Accounts and then this:
I don't have to enter any username there.

I tried again, starting at UO.com and navigating from there.: same result.


The email address used has been inactive for more than a decade, would update that as well... if I could.

 

[Chrille]

Loneswan I did it like this to see what It was changed to.

First at uo.com I clicked here.

Then I clicked here.

Then I got to this page and had no trouble using my email/ e- postadress login. This one is in Swedish but I think the us would look very similar.

 

[LoneSwan]

Loneswan I did it like this to see what It was changed to.

I tried again: this time a method worked. On the webpage with the _EA Login_, and by using your original _Mythic_ master login credentials, NOT any EA login's from a previous EA account that you made: this will open the Broadsword/(Mythic) UO account .

What's wrong with this current implementation? {A lot!}

If you already have an EA account setup (and probably this login is SAVED in your browser), then you will just go in circles: redirected back to a "Mythic" login page, then back to the "EA" login page.

It is not at all logical that someone would know to enter their _original_ Mythic login credentials instead of EA account credentials since you are presented with a screen that is all "EA" and no mention of "mythic".

When you are redirected back to the webpage with both EA and Mythic login's, it gets worse, as described in the first post: either errors with Mythic login or a loop with the EA login.

Answer: keep entering your original Mythic master login credentials (basically you do this 2 times) while ignoring the webpage titles. Do this manually, because your browser may have saved previous logins that are invalid.