@Mesanna
I'm doing this publicly because a lot of bashing of account management has been raised over the years - by me along with others.
I needed to update the expire date of my CC but for the life of me could not figure out where I was missing something that allowed me to get to card data. I sent an email to support and altho I expected it to take the max number of days, I got a response this morning with the steps I needed to take.
Along with this was a link to a YouTube video of subscription/renewal. I watched it for all of a minute and saw where I had missed a link! Got the data set and I am a happy camper.
One comment: I'm of the belief that the "Manage Accounts" button would be better served if more in the immediate visual range on the screen instead of being stuffed into the upper-right corner.
= =
In closing ... the system worked. Response from Support was faster than expected and handled quite professionally.
Thank you for reading ... you may return to your regularly scheduled insanity.
I'm doing this publicly because a lot of bashing of account management has been raised over the years - by me along with others.
I needed to update the expire date of my CC but for the life of me could not figure out where I was missing something that allowed me to get to card data. I sent an email to support and altho I expected it to take the max number of days, I got a response this morning with the steps I needed to take.
Along with this was a link to a YouTube video of subscription/renewal. I watched it for all of a minute and saw where I had missed a link! Got the data set and I am a happy camper.
One comment: I'm of the belief that the "Manage Accounts" button would be better served if more in the immediate visual range on the screen instead of being stuffed into the upper-right corner.
= =
In closing ... the system worked. Response from Support was faster than expected and handled quite professionally.
Thank you for reading ... you may return to your regularly scheduled insanity.
