I started a trial account today and bought and applied a game code on the Account Management page. I thought that would convert the trial account to a regular account. Instead the trial account continues for two weeks and then the game code kicks in, so of course I can't build a house.
See the image below. This is not what I wanted to happen.
Am I stuck? Is there any way to convert this trial account into a regular account without waiting two weeks?
EDIT: In the past, I used the "subscribe" option with a credit card to upgrade the account and didn't have this problem. The account upgraded immediately. Looks like this is a problem with using a game code. I don't see any way to fix it without going through customer service.
EDIT 2: OK, I just sent a request to customer service. Let's see if they help me before the two weeks runs out on its own.
![account.jpg account.jpg](https://community.stratics.com/data/attachments/41/41923-b162a910af122fa8203cb6c3078ef584.jpg)
See the image below. This is not what I wanted to happen.
Am I stuck? Is there any way to convert this trial account into a regular account without waiting two weeks?
EDIT: In the past, I used the "subscribe" option with a credit card to upgrade the account and didn't have this problem. The account upgraded immediately. Looks like this is a problem with using a game code. I don't see any way to fix it without going through customer service.
EDIT 2: OK, I just sent a request to customer service. Let's see if they help me before the two weeks runs out on its own.
![account.jpg account.jpg](https://community.stratics.com/data/attachments/41/41923-b162a910af122fa8203cb6c3078ef584.jpg)
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