Origin Store problem. Who do I contact?

[Plant Elemental]

I was buying some codes through the origin store and at the checkout screen, I selected to pay with Paypal. Then my browser crashed. All of a sudden, the alert on my phone tells me that I had made a payment to EA.
I checked my order history and it said "Order Failed". Yet it still withdrew the money for the transaction. I got no email with codes.

The Origin store customer service is useless. I was told to reference the Ultima Online knowledge base to get my answer.
Does anybody have an email or a phone number of someone I can contact?
Thanks

 

[Lord Nabin]

I usually get an email after a purchase at Origin regarding what I bought half hour to an hour later I believe so maybe it processed and you will get an email with the codes and such as usual.

 

[Plant Elemental]

I usually get an email after a purchase at Origin regarding what I bought half hour to an hour later I believe so maybe it processed and you will get an email with the codes and such as usual.

That's what I was hoping for, but it's already been over 2 hours. The fact that it tells me that my payment for my order has failed, yet was still charged, tells me I really need to contact someone.

 

[Lythos-]

That's what I was hoping for, but it's already been over 2 hours. The fact that it tells me that my payment for my order has failed, yet was still charged, tells me I really need to contact someone.

I constantly have problems with the Origin store. With that being said there's an online chat option under one of the 20 mini selections under the contact us page. I can't remember exactly how to get to it but it is there and it's 24hr. Good luck trying to get a 3rd world CSR to understand your problem.

 

[Saraina]

I contact them by phone for a return ,very kindly and fast ( Ea Spain phone) ,search your Ea phone country in google and call them.