What they say and what they do don't always match lol. When they say "after 11am" that is not before 11am and before they go home
Like when they put the gift clicky in the Hall of Valor (I think that's the name of the place). Mesanna said it would be up after reset. Many of us took that to mean server up. She meant when she got to it. It was like noon before they got placed. People were running around all morning looking for clues and such where to get the gifts. So when they say after 11am it doesn't always mean much