Thank you for the reply. I would have preferred that this communication be conducted in a private manner.
@Zuckuss I repeat my request that this thread be locked; the communications from those other than Mesanna have continued to break the RoC.
@Mesanna I can only repeat that the house sign did not show any state of decay and I was walking in it on a non-owner account character the night before. The GM I spoke with stated that as far as he could see, the house had not been in any state of decay before it disappeared. If it were in decay, the sign should have shown that, the house should have gone private, and I should not have been able to walk in it. Walking in it, I should have had the status message "this house is condemned" shown. Then, if it was indeed in day 93, it should only have been 3 days into the 5 day decay process, and still should not have fallen. Once it did fall, it should have left items and grubbers on the ground, rather than all items simply disappear.
Regarding payment, my records show that I applied a game time to that account in June. As no dates for inactive accounts are displayed on the account management site, I cannot confirm what it sees.
I would also request some clarification from you here. The communication from the GM who emailed is, to be blunt, incomprehensible regarding what the issue with the house is. "The house belongs to your account and has multiple items going beyong foundation and are also build toward the mountain behind the building." I had every available house spot in that area already claimed. The house in question backs onto a mountain. This is clearly visible in the screenshot I posted earlier in this thread. So what house placement was being blocked? What were the 'illegal' items which I was supposed to remove?