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Amazing thing is that for me, a lack of good customer service is a showstopper with any company I deal with. Why I keep wandering back shows how badly I'm hooked on this game.
We've got to be lab rats in a study to find out how much bull addicted gamers will put up with before the addictions are broken. The researchers must be stunned by how much UO players will put up with and still stay playing.
Amazing thing is that for me, a lack of good customer service is a showstopper with any company I deal with. Why I keep wandering back shows how badly I'm hooked on this game.
We've got to be lab rats in a study to find out how much bull addicted gamers will put up with before the addictions are broken. The researchers must be stunned by how much UO players will put up with and still stay playing.
Like you say, it won't drive off most off us who are vested, but further reduces the chances of drawing in new players to near zero.
Can't buy what ya want/need when ya want/need it.
Suppose they created an expansion, and no one bought? Might be time to boycott anything except paying the monthly fee...
Suppose they created an expansion, and no one bought? Might be time to boycott anything except paying the monthly fee...
*golf clap*
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Are they even working today? The world may never know
Sale is over. No codes yet.
Honestly, I am read to throw in the towel. As much as it will hurt to say goodbye, and shut down my accounts, I have come that point where I just don't care anymore. Then when Mesanna basically treat me like dog **** on the bottom of her shoe, that's a signal that it time to do a CM Punk, take my ball and go home. I sent an email BEFORE the announcement. I get a one sentence response of if you'd read UO.com I made an announcement. Okay. . .Whatever. Nice Management there, NOT!
I talked to Origin Support a few minutes ago they are also WAITING on communication from BS. Looks like BS need someone with REAL management and communication skills. I don't know what to say beyond that.
I talked to Origin Support a few minutes ago they are also WAITING on communication from BS. Looks like BS need someone with REAL management and communication skills. I don't know what to say beyond that.
Hopefully not waiting on instructions from someone higher on the BS food chain who doesn't consider UO worth bothering with, or who is considering whether or not to shut us down.
No game time tokens available, apparently no further progress on the focus group, no current info on the expansion. Doesn't look good.
I still find it laughable that the only mentions of the expansion came from inside a video and the announcement of the focus group. How hard is it to just have a news article on the official site with some details about it? Is it that far off?
Gonna be like KR? Announce it, then have a party two years later to announce that they are gonna work on it? And then release it with the bugs, even tho they were widelyt reported in beta...
Because if they went to "fixing" the CC and dropped the EC I'd quit. Because 99% of the cheating programs that allow for unattended macroing, running bots and multiboxing use the CC because that is easily hacked. At this point I haven't played in the CC for over 5 years. I don't even know how the heck to log out in it anymore... If I had to go back to playing the CC or quit... I'd quit. I don't care to play SotA or Shards or anything else... though I find myself playing things like Diablo and Landmark more than I do UO anymore... that's mostly because no one is around to do much with in UO anymore when I'm on. I find it boring to just solo UO. If I am going to be playing solo then well.. I'd rather play something more designed to be a solo game like Diablo. I play UO for the Role-play... for the community... and to have a great time with my old friends. Certainly I am told I could move to Atl... but I have 12 accounts... I'm not moving to Atlantic... that would be FAR too expensive... and if I play with less than my 12 accounts well... then I may as well quit as I'm only playing half my game or less... And finding 12 spots on Atl would be a nightmare.... besides it's not like I could get a castle, Keep and 5 or 6 other buildings all in one area like I have where I am.... and my friends AREN'T on Atl.... so what would be the point? Perhaps I could make new ones yes.... but the point is I enjoy playing with the people I've been playing with for over 10 years. I have known a few that went to Atl and honestly... I'm glad I DON'T play with some of them anymore and I wouldn't want to "find" them again. And I've met some nice folk there... but GL's is my home. If I'm not playing there then honestly I don't want to play.@Kyronix
I am truly disappointed at how this turned out. During this whole thing, Broadsword has remained silent, uncaring, and unhelpful.
Broadsword failed us again, apparently intentionally, as it does not take long to generate codes with a code generator. Most of my friends have left for better games which begs the question, why do I stay? Poo was correct in saying that this is not the straw that breaks the camels back but does make me question the amount of money I am spending on a company that has historically failed it's customer base time and time again.
They are supporting 2 clients that are outdated and lacking instead of fixing one. I know the value of the CC to many so I am not opposed to sticking with it. Why not fix the issues with it, enlarge the play screen (do not insult us and say that it cannot be done as there are third party programs out there that do just that, the game was created for 13 and 15 inch monitors yet now you cannot even find anything smaller than a 19 inch), and add some of the features that UO Assist and the EC have so neither are needed. Concentrate on one client.
They do not listen to the customer base, which is literally dying off. I would imagine that the majority of the remaining players are in the 35-65 category. We are not children that change our minds on a whim and want everything yet other games get more support and better communication from the development team.
Account management, while I have had no issues with it, others have had a horrendous experience. Returning players cannot figure out how to reactivate their accounts, people whose credit cards are expiring cannot always update, and there is apparently no longer a customer service number to call and get help with these issues. Way to go EA/Broadsword! We feel the love and the desire from you to build and expand our player base.
Codes, Codes, Codes, some games even have a way to purchase things in game whether they are on sale or not yet we cannot even purchase codes during a sale at all. If the game is hurting for funds that much, then why put out an expansion before building the player base. I am afraid to think about how someone looking to start UO would think when they look up the game and find glaring issues like this over and over again.
These codes are just further proof that they do not care about the remaining player base. I have spent so much of my time the past few years defending UO but I cannot bring myself to do that any longer. I do not care for SotA or Shards as much as I do for this game but I am finding myself drawn to them more and more. It's almost as if EA/Broadsword does not want to pull the plug due to player base outcry so they are just driving the player base away so they can shut down UO in silence.
An I leaving because of this? Sadly, no but I will be re-evaluating the money and time I am currently investing while taking a serious look at alternatives. If EA/Broadsword does not want to listen to or take our money, I know there are other companies that will jump at the chance.
While I share your sentiment for having the game fixed and am just as upset about the lack of support for the codes on the Origin store as well as the many hundreds of other issues.... I don't think that dropping the EC is the way to go.
Personally I still think they ought to just at this point start over on a fresh true 3d client and rebuild a more amazing UO using the new technology brought by Voxel Farm...
But those are just my opinions. And I will once again suggest that if you aren't happy with the way EA/Origin is handling things or you want them to understand your love of UO and support of UO and want that improved then I strongly suggest you write a letter to the CEO's of EA and voice your opinion in a VERY professional and courteous manner... otherwise I highly doubt they will give you the time of day. I had considered starting a petition at one point to get EA to release UO from their grasp and sell all rights of it perhaps to the players... but I highly doubt that would work.
OK let me get this straight, Origin is owned by EA. Origin/EA had a sale in the Origin Store. EA owns UO but has BS manage the game for them but collects all the money. So far EA OWNS everything and collects all the money and hired BS to manage UO and DAoC, so why the HELL is Origin waiting for BS to do anything. BS are just game managers and nothing more, Origin/EA should be telling BS what the HELL to do not the other way around.
Like a few others have mentioned, my theory is that Origin did this sale, and BS was not aware. Why on earth would BS not take the opportunity to let their playerbase know about such a great sale? Once BS became aware, they realized that this would cut seriously into their projected sales dollars and had the items pulled.
I could be completely incorrect, but the whole "running out of codes" thing sounds pretty weak.
I could be completely incorrect, but the whole "running out of codes" thing sounds pretty weak.
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That sounds right to me, explains why they were stocked for the first few hours but pulled quickly.
Ok, I've registered just to say how I feel about this unrealistic situation. First of all, I started a trial a few weeks ago, and days later I decided to buy the upgrade and 6 months. The very day I was gonna get them, keys are taken down. So well, after a single announcement that came, if I remember well, about a day later, here we are yet, and not a single message from the Developers yet. Needless to say, that after seeing how well you treat your customersp, and how little you care about the game, I'm not giving you a single cent, because you don't deserve any. To finish, the very least you should do, is to apology to them and offer the discount to make up for the time the keys were down. Though in any case, and I know you don't care about a single person, I'm not buying this game. Bye.
If they have to provide annual or semi annual or quarterly revenue predictions to Origin for the UO brand, and they were not aware of the sale, they could quickly see that a surge of purchases of items at half off would throw their prediction / budget into the toilet in the bigger picture. I am not saying that I know this to be the case here, but have certainly seen other organizations with "subbed-out" management arms work in this way.
I quoted you because of what you were told by Origin, not because I disbelieve you because I thought this from day one that it was UO/BS that did this intentionally.Don't shot the messenger!
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Amazing that they can get things working now that the sale is done and over with.
So is it your opinion that there is a different code for everything and so far they have generated codes for the 3 GTC only. Then how did they run out of all codes at the exact same timeAmazing that they can get things working now that the sale is done and over with.
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No not at all, it is my opinion that when they realized that there was a sale, they pulled all of their products. Now that the sale is over, they are going to add things back piece by piece trying to simulate that there was some sort of error and that they are working on getting it resolved. I never once believed that they ran out of codes or anything even close to that. In my opinion, this was done intentionally so that their items could not be purchased during the sale. That post was pure sarcasm.
Running out of codes has been happening for years, the old uogamecodes site had the same problem. This happened just a few months ago in fact, though just with one specific item. There have also been three Origin sales since April, one was apparently specific to UO...and uo.com didn't mention it (or any of them).
Honestly, I think the silence on uo.com is the more worrying of the issues.
Honestly, I think the silence on uo.com is the more worrying of the issues.
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That was just the 30 day game time codes and they had it fixed the next day. This time it was ALL CODES and came back up after the 5 day sale. The silence is deafening and definitely worrisome.
Locking thread.
If anyone wishes to send comments to Broadsword, it is best to proceed via their contact page.
If anyone wishes to send comments to Broadsword, it is best to proceed via their contact page.
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