And Again, and Again, and.......seriously???????

[Fingers]

3 times INA ROW at different intervals Ive tried to log into my master account to check/change info and it has once AGAIN lost its mind. It does not know me or my password. REALLY? So I log into origin.com and it HAS TOO!! Nice piece of work ya'll got here. So, I request a password change and it says SUCCESS.........yeah.......ummm NO its only teasing!! STILL cannot log in either location. Origin.com lets me log in with FB, but thats no help on the master page. EFFIN ridiculous this happens over, and over, and over and.....well you get my drift! I have a paid account SINCE day ONE, FIX this for gods sake or Ima shut it down. Would like to update my CC so it keeps giving you my money, but this is pissing me off ROYALLY! This will be the 3rd time I have to get 3 canned responses of answers that will help NOT before I can get someone LIVE to email and hopefull as the last two times, fix this crap AGAIN. However this will be the last time. Ill shut both of em down, wont matter to ea or BS Im guessing, but I dont suppose I figure it would. So, ball in your court, question is, you want my damn money or not?????? Yes I sent the request, now waiting first canned response, the wheels of BS go round and round, round and.........

 

[old gypsy]

Now I'm afraid... have to update my billing info soon...

 

[Decadence]

I don't know if I can help, but I had this happen to a few accounts. I had to fix them in different ways as they had different issues with them ^_^
1) had a SWR affecting it, even though I never linked them. If you change your SWR it changed the pws (or many other games attached to EA)
2) at the top of the origin store when you login, click My Account >Privacy Settings >Security and you can change your pw
3) one of my webrowsers form filler kept changing my email address to a @blahblah,com note that is a comma not a dot, and I didn't realize it, I must have miss filled it in once. Erase your form fill ins and redo.

maybe one of those things will help you 0.O

-Lady Decadence

 

[Lady Storm]

Fingers! calm down sweety....
Sometimes the system has a temper tantrum worse then a 3 year old needing a nap.
Relax, go get a cup of coffee or tea....
double check all the usual hinderances like num lock and the cap lock keys.....(i have done this multi times and gone bananas)
and be sure you go slowly typing.... (i too have fast fingers that think i am too slow and put the cart before the horse... like just now i had to go back and refix 5 words in here cause they did it to me again!)
Be advised there is word from the Lead Producer in her last video chat that a billing system is being worked on to replace this mess EA calls billing.
So hang in there kiddo.... we all are feeling your pain.... Litterly

 

[Tina Small]

I try to avoid the account management system on the weekends. It seems like that is when the most people have reported here problems with resetting passwords. Makes me think sometimes there is more than one system involved and that one of them fails or is brought down for maintenance and then not brought back up on a timely basis and no one really notices because it's the weekend.

 

[Scribbles]

@Fingers Im sorry to hear that buddy. I really wish UO would drop all new things and work on this issue in particular first. It seems to be the most repetitive story i hear from players. For the most part it seems your best option is to email @Mesanna over and over again until something happens. Good luck buddy, hope it works out for you.

 

[AtlanticRealtor]

The last 2 Dev. Meetings they said the "New" Website is supposed to be Ready this Month!!!

 

[Fingers]

Fingers! calm down sweety....
Sometimes the system has a temper tantrum worse then a 3 year old needing a nap.
Relax, go get a cup of coffee or tea....
double check all the usual hinderances like num lock and the cap lock keys.....(i have done this multi times and gone bananas)
and be sure you go slowly typing.... (i too have fast fingers that think i am too slow and put the cart before the horse... like just now i had to go back and refix 5 words in here cause they did it to me again!)
Be advised there is word from the Lead Producer in her last video chat that a billing system is being worked on to replace this mess EA calls billing.
So hang in there kiddo.... we all are feeling your pain.... Litterly

Psstt....im as calm as the eye of a hurricane. 3 ina row, actually !!!

 

[Fingers]

The otehr two times, i had to dance the dance of "are you kidding me" before they finally sent me some sort of link that allowed me to change my password and it actually did work. I checked it the next day, but from there, twice now, I just, I know, "assumed" that it still worked past 2 days. Not sure how long after 3 days it continued to work because it was weeks or longer before I had reason to attempt to log into acct page. Well, next time will be the last time. Always said Id be in ultima till the doors shut, but as I see it now, thats up to them. UO has and i guess will always have issues, but the ONE area it shouldnt have, IMO, is the ability to give them my money!

 

[Fingers]

Oh, i did get a response yesterday. Asked me for my username and the address of the page Im trying to log into. Is there more than one mythic master account page????????? Nothing today tho! Still waiting......

 

[Ultimaholic]

 

[Lorddog]

 

[The Craftsman]

View attachment 31578

EA dont think so. They treat their customers with utter contempt at times.

I wonder how many UO customers the mess that is account management has cost this game. Since its inception how many have just given up never to return.

Its disgraceful to be honest but so what. EA dont give a damn.

 

[Capt. Lucky]

LOL.... yeah.....

EA Makes Worst Company In America History, Wins Title For Second Year In A Row!

http://consumerist.com/2013/04/09/e...-history-wins-title-for-second-year-in-a-row/

 

[Fingers]

Ok, well, I can log in again. Its weird that when I click the link to change my password thru Origin FROM the mythic master page, which btw, now says Warhammer, irrelevant, it says it was a SUCCESS, yet it will/would not allow me to log in. When support sends me the reset link it works. As it has for the 3rd time in a row Ive had this issue. Now the question is, WHY does it lose its mind to begin with, and how long until it does from today. I will log daily to get an idea. I asked them to please check into this, hopefully thats not 10 seconds of wasted time I will never get back! At least for now.....Peace Out !

 

[Ashlynn_L]

One thing people should check is that they haven't changed any passwords in OTHER EA games. Last month I couldn't log in to my account and I couldn't figure out why at first. It turns out that my Dragon Age: Origins account is ALSO my mythic account so when I changed the password for DA:O it applied to that too.