A BIG Thank You to you Mesanna

[Dregg]

I can't say it enough to thank you @Mesanna .

THANK YOU !!!

This woman has had to deal with my overwhelming amount of emails and forwarded emails dealing with my issues with EA the past seven weeks.

I was one of the people hit with a fraudulent charge for the FIFA 2015 Soccer from the Origin store back in the first part of December. Upon requesting them to remove the charges to my account and my card I got an email stating my Origin account was banned. This in turn banned my eamythic account so I was unable to access this account to add game time to my accounts. After weeks of dealing with EA customer service I finally asked Mesanna if there was anything she could do to reverse the actions taken upon my account. It took a few additional weeks in order for things to work out but with my constant hounding and Mesanna stepping in to assist my accounts now have been reactivated. With me spending countless hours trying to resolve this issue and to know Mesanna put in vast amounts of time to keep me from dealing with this on my own has truly amazed me.

As I said, Thank You Mesanna. My wife thanks you. My son, who is in the Army stationed in South Korea and unable to play thanks you. If it wasn't for you stepping in many things could have gone horribly wrong with this situation, including loss of houses.

I also want to thank @Longtooths @Nails Warstein @Promathia @Flutter @Laina @Olcher @Smoot @Alexander of ATL. and War Pig among others for their support in this matter. You all made this very stressful situation a little less stressful with your support.

Thank Again,

Dregg

 

[blazingGOD]

i emailed mesanna and support when RTB was around. Support just stopped responding completely and mesanna hasn't responded at all. They are doing a terrible job

 

[Lord Taliesin]

Glad it worked out for you.
I sent her an email about six months ago asking for help with account management issues and never heard back. I hate to be critical since there's so much negativity on these boards but the customer support for UO is so bad it's ridiculous. The fact that we're left contacting the producer and hoping for a response as the only route for getting support is unfortunate. I'd much rather be able to get reliable support from customer service and let Mesanna focus her time on development.

 

[Martell]

I have to agree with Blazing. I hate these types of posts and they represent a lot of what is wrong with this game. Mesanna shouldn't be the person of contact for account problems, she should have more important things to do. Further, her inconsistently responding to some players and not others just breeds bad expectations and makes me just give up any and all hope that any formal order will ever be instilled.

I've emailed several times my self and have never gotten a reply...

 

[Scribbles]

Awesome @Dregg Glad everything worked out for you.

 

[Smoot]

I have to agree with Blazing. I hate these types of posts and they represent a lot of what is wrong with this game. Mesanna shouldn't be the person of contact for account problems, she should have more important things to do. Further, her inconsistently responding to some players and not others just breeds bad expectations and makes me just give up any and all hope that any formal order will ever be instilled.

I've emailed several times my self and have never gotten a reply...

agreed. it speaks very badly for the state of the game. im still glad dregg got it sorted out tho. it took over 2 months and wayyy more work than most people would put up with.

 

[MalagAste]

Agreed ...... very glad you finally got a solution. All too often folk give up in utter frustration... not that I blame them. And really we should NEVER have to contact the Producer for issues that customer service support staff ought to be able to handle and we should be able to "easily" contact THEM when we need them.

It's no wonder nothing gets done on the DEV side of things if they are constantly having to stop and deal with support issues that really aren't their department... but it does show that Mesanna does care... enough that she takes time out of her day to solve these issues and try to keep people in the game.

Sadly though for every one she helps I'm willing to bet there are 20 or more who quit in frustration never to return.

 

[The Zog historian]

Upon requesting them to remove the charges to my account and my card I got an email stating my Origin account was banned.

Oh for crying out loud, their system can't tell when charges are reversed because of fraud?

I'm relieved your account was restored, but it's making me really paranoid, even though my account's set to require the e-mailed two-factor code.

 

[Dot_Warner]

Remember when UO's subscription was upped from $9.99 to $12.99 so "customer service" could "improve," and we all fell for it? Not sure those who have been running UO really understand what those three words mean...

 

[The Craftsman]

Whilst Im glad the OP got the situation resolved, this seems to be the exception rather than the rule. The one time I emailed the great messana (sarcasm) I never heard diddly squat back. Customer service is the worst of any game I have ever played by a country mile. Its beyond a joke.

Whilst I dont hold the OP in this assessment, as he is obviously very pleased to have resolved his situation, there are too many sycophants here who seem to think messana is some force for good who is on our side. She isnt. Shes an EA employee who is evasive most of the time and at best throws in the odd helping hand when she can find the time. Too many people are still left high and dry by the lack of customer service.

How they can still justify the monthly subscription fee beggars belief. Its daylight robbery at best and at worst taking advantage of addicrts and milking them for everything they can get before they pull the plug

 

[Capt. Lucky]

Mesannas is the best!

 

[startle]

Remember when UO's subscription was upped from $9.99 to $12.99 so "customer service" could "improve," and we all fell for it? Not sure those who have been running UO really understand what those three words mean...

They never have, since day one.

 

[Gidge]

If there is something I have learned over the many years in customer service is that you are going to always see something new and there are always going to be new people that are unaware of the things that have happened in the past regardless of any SOP that is in place!

Hopefully this was a learning lesson for them and if faced with it again, they now have something in place to help. If you have an issue, be persistent. My customers are whether they are right or wrong. LOL

 

[Leeda]

I can't say it enough to thank you @Mesanna .

THANK YOU !!!

This woman has had to deal with my overwhelming amount of emails and forwarded emails dealing with my issues with EA the past seven weeks.

I was one of the people hit with a fraudulent charge for the FIFA 2015 Soccer from the Origin store back in the first part of December. Upon requesting them to remove the charges to my account and my card I got an email stating my Origin account was banned. This in turn banned my eamythic account so I was unable to access this account to add game time to my accounts. After weeks of dealing with EA customer service I finally asked Mesanna if there was anything she could do to reverse the actions taken upon my account. It took a few additional weeks in order for things to work out but with my constant hounding and Mesanna stepping in to assist my accounts now have been reactivated. With me spending countless hours trying to resolve this issue and to know Mesanna put in vast amounts of time to keep me from dealing with this on my own has truly amazed me.

As I said, Thank You Mesanna. My wife thanks you. My son, who is in the Army stationed in South Korea and unable to play thanks you. If it wasn't for you stepping in many things could have gone horribly wrong with this situation, including loss of houses.

I also want to thank @Longtooths @Nails Warstein @Promathia @Flutter @Laina @Olcher @Smoot @Alexander of ATL. and War Pig among others for their support in this matter. You all made this very stressful situation a little less stressful with your support.

Thank Again,

Dregg

 

[Leeda]

I will sing her praises too. I was having trouble sometime back. I tried every uo email I could find. No response. I spoke with EA which in turned told me they no longer help with UO and to contact Broadswords. I came to this chat room and told them what was going on. One person said e-mail Mesanna. I felt like oh my this is not her job. I was at a place I had no where to turn. She helped me out more than any other associated with UO. She is the best. She stopped her busy schedule to help me. She cares more about UO than anyone else I have tried to get help from. Most just got me upset. I will say a big Thank You too

 

[Ultimaholic]

Seven weeks for customer satisfaction. LOL

Keep up the good work. Thats how ya keep your customers!

 

[The Craftsman]

Seven weeks for customer satisfaction. LOL

Keep up the good work. Thats how ya keep your customers!

LOL! Yeah ... way to go Messana.

 

[petemage]

Lol, this thread gives me giggles. Best GM ever. Oh wait, she is not a GM? Anyone needs his super important rare dyed? She will be up your house in a second. Wanna page on that 10+ account multiboxer? Don't bother her, that's EA's business or at least someone else, but not her. Suggesting cool stuff from freeshard? Meh, wipe it off the table in a single sentence. Problems with the store? Meh, someone else again. Painting stuck in the air after IDOC? Oh, that's cool. Be right there!