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Addressing Mesanna's statement of players getting their original accounts.

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kelmo

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How does one steal an account?
 

sibble

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get bent.
Way to add to the conversation, yet another troll that I've most likely killed numerous times pvping. I sometimes wondering what if my stratics account name had nothing to do with my character's names. Would you even post here?

EDIT: Yes, it's been well over 2 years. In which 2-3 of those years I have been trying to recover my account.
 

sibble

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The way I see it... they were given away.
Quoted from Mesanna in the video link posted above, even if an account was SOLD the original owner can retrieve their account.

I simply let someone else play mine, and I can't get it back.

But from the post from Mesanna in this thread, it is all based on whether someone is actively paying for the account or not, which is in my mind, unfair.
 

sibble

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So what I'd like to know is, if no one was playing my original account, I could get it back?
I just want to confirm this...

How is this OK?

Cash money...
 

DanteSignas

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How does one steal an account?
That's a fine question. All I know is I closed my account and then a few years later try to reopen it and find I can't login to the site with the old info and when I call support none of my credentials allowed me access. They said it was associated to an email address @yahoo which I never used and they told me no one was using the account and if I could confirm the email address they would give it to me, I couldn't so I didn't get it back. Mesanna could do nothing or me either.

Sucks to be me.

It was not sold or given away and I gave no one else my login/pass. It's a mystery to me.
 

Obsidian

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Once again, you're choosing to ignore what came directly from Mesanna. So your meaningless posts are, hilarious.
I saw what she said too and I think she made a mistake. It was a live video and not a formal statement. I agree with the sentiments posted by many here. I've been paying for several second hand accounts for 5+ years and made them my own. I would be furious if somehow my account was suddenly given back to the original owner even though it was a current paid account to another subscriber (me).
 

sibble

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I saw what she said too and I think she made a mistake. It was a live video and not a formal statement. I agree with the sentiments posted by many here. I've been paying for several second hand accounts for 5+ years and made them my own. I would be furious if somehow my account was suddenly given back to the original owner even though it was a current paid account to another subscriber (me).
I completely agree with you.

I am going on YEARS trying to get this account back.

Had this have been solved YEARS back, it wouldn't have been YEARS since the person has owned it.
 

Candy Cane

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Let me start out by saying I am a friend of Sibble's so my statements might be slightly bias for him. Here is how I see it, Sibble is not asking for the items on the account, all he wants is his account back that he let a friend use. I think we have all trusted friends with things and have been disappointed when we didn't get them back.

The whole car you gave away argument doesn't hold water, if I let you use my car, but I still had the original title I would get the car back no matter how long you have been driving it. For one thing just paying for the tags doesn't give you owner ship. Paying the monthly fee to play the account does not make a claim of ownership.

Those of you saying I bought my account and would quit if I had to give them back need to think hard about what you are saying. YOU BROKE THE TERMS OF SERVICE AGREEMENT with Ultima Online. Buying accounts or even sharing them is not acceptable, yet you see nothing wrong with jumping on Sibble because he wants his account back.

In this case both sides broke the agreement Sibble for letting them use his account and them for using an account that doesn't belong to them. Who should benefit, that's for someone a lot smarter than me to figure out.

I see Sibble's frustration after all saying you doesn't have enough information is total bs. What more do they need. I think he would have been much happier if they had just said sorry we aren't gonna hurt our bottom line by giving you back an account someone is paying for. Be honest and you won't get as many unhappy people.
 

Lady Michelle

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Hello,

When a customer requests an account to be retrieved, we require specific information from that customer in order to verify account ownership and uphold account security. The information you have provided thus far has been deemed insufficient by Ultima Online support, and the following information will need to be verified:

Favorite Author:

Please be advised that we will be unable to accept any other information or documents in lieu of the requested information. For account security purposes the provided information must match exactly what is on file for the account in question. Should you be unable to provide the requested information in it's entirety, we will be unable to relinquish control of said account. No further correspondance on the matter will be answered until such time that the requested account details are provided.


This is disgusting, how can they do this? You must have been able to change your secret question at some point. Can anyone verify this?
Yes you are able change your security question, and answer I just changed mine just now. This does not mean you could back a few years ago just sayin
 
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The Zog historian

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Why is it you constantly troll my posts? Did I make you angry in game or something?

And I'll go ahead and respond to this even though it's a troll post...
Is that all you can do, accuse me of "trolling" when I'm pointing out how utterly wrong you are?

YOU are actually the one who started trolling me.

Right, she said nothing about people not getting their account back if someone is currently playing it.
THAT
IS
MY
POINT
There we go: you admit she didn't say anything of the kind. So why are you still citing her when she didn't say what you claim she said?

Again, I'll go ahead and create a simple scenarios that you can comprehend.

Scenario 1:
Player A lets player B play account Z
Player B changes password and secret question to account Z
Player B stops playing
Player A can successfully recover account Z
Actually, no. If you paid attention to what Mesanna said, A has no hope of getting the account back.

Scenario 2:
Player A sells account Z to player B
Player B changes password and secret question to account Z
Player B stops playing
Player A can successfully recover account Z
Again, no. If you paid attention to what Mesanna said, A has no hope of getting the account back.

And neither of these two scenarios apply to you, anyway, because someone still has the account. Whatever happened, you gave the account away.

Scenario 3:
Player A lets player B play account Z
Player B changes password and secret question to account Z
Player B is still playing
Player A cannot recover account Z
Scenario 4:
Player A sells account Z to player B
Player B changes password and secret question to account Z
Player B is still playing
Player A cannot recover account Z[/quote]

This is what Mesanna is talking about. Sokath, his eyes uncovered!

From what Mesanna said, in this thread, that recovering an old account is based on whether someone is actively playing it, or not.
Actually, no. Whether an account is being played has no relevancy.
 

The Zog historian

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Quoted from Mesanna in the video link posted above, even if an account was SOLD the original owner can retrieve their account.

I simply let someone else play mine, and I can't get it back.

But from the post from Mesanna in this thread, it is all based on whether someone is actively paying for the account or not, which is in my mind, unfair.
You are so full of it. Mesanna is warning people that if they receive an account, the original owner can still retrieve it based on the secret question.

Why do you have such a problem with the English language?
 

The Zog historian

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So what I'd like to know is, if no one was playing my original account, I could get it back?
I just want to confirm this...

How is this OK?

Cash money...
Whether the account is inactive or not is irrelevant. Why is that so hard for you to understand?
 

popps

Always Present
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This might be off topic, sorry, but I have not understood the part about the "secret question".....

Is that something which was set up ages ago when one originally registered the Ultima Online account using the registration key that came with the CD ? That is, something entirely separate from the UO Login password ?
If so, that isn't something one uses regularly like the login password, what if one does no longer remember it ? Can it be retrieved somehow ? I mean, after years and years of not using it, it can sure be that someone no longer remembers it.....
 

The Zog historian

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That's a fine question. All I know is I closed my account and then a few years later try to reopen it and find I can't login to the site with the old info and when I call support none of my credentials allowed me access. They said it was associated to an email address @yahoo which I never used and they told me no one was using the account and if I could confirm the email address they would give it to me, I couldn't so I didn't get it back. Mesanna could do nothing or me either.

Sucks to be me.

It was not sold or given away and I gave no one else my login/pass. It's a mystery to me.
Your computer at the time may have been compromised, though it's a very rare hacker who bothers to steal only UO logins.
 

The Zog historian

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I saw what she said too and I think she made a mistake. It was a live video and not a formal statement. I agree with the sentiments posted by many here. I've been paying for several second hand accounts for 5+ years and made them my own. I would be furious if somehow my account was suddenly given back to the original owner even though it was a current paid account to another subscriber (me).
She didn't even make a mistake. It comes down to Sibble's complete misunderstanding. All Mesanna did was warn us that after receiving an account, should the original owner still have the secret question, that original owner can then take back the account. It is really not hard to comprehend.

You know what this thread boils down to? Someone who wants to get an account back that he let someone have, but who says a few posts later that, yeah, he'd quit if he received an account and had it taken back.
 

The Zog historian

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Let me start out by saying I am a friend of Sibble's so my statements might be slightly bias for him. Here is how I see it, Sibble is not asking for the items on the account, all he wants is his account back that he let a friend use. I think we have all trusted friends with things and have been disappointed when we didn't get them back.

The whole car you gave away argument doesn't hold water, if I let you use my car, but I still had the original title I would get the car back no matter how long you have been driving it. For one thing just paying for the tags doesn't give you owner ship. Paying the monthly fee to play the account does not make a claim of ownership.
Letting someone have your UO login information is the same as picking up payments, which confers ownership. End of story.

If he had wanted to keep the account, he would have kept making the payments himself. And if someone can't trust a "friend" to give an account back, then the lesson is to choose future friends better.
 

The Zog historian

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How does one steal an account?
The way I see it... they were given away.
Question is why would anyone want to play on an account, and build it up if it was stolen?
Indeed, there was no "theft." We don't even need to have an opinion of what happened. Straight from the horse's mouth:

I let the GM of the guild I was in play the account cause I was not going to be playing UO for a while. Returned a year later, asked the wife of the GM if I could have it back, she stated that it was tied into her EA account and could not do that.
 

Viper09

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Interesting thread. However, I have to agree with Mesanna. Accounts that were passed down or sold should stay with whoever obtained it. The quote you keep falling back on may have simply been changed because they realized how stupid of an idea it was to let original owners get back their account even after it was transferred to another person.

I let the GM of the guild I was in play the account cause I was not going to be playing UO for a while. Returned a year later, asked the wife of the GM if I could have it back, she stated that it was tied into her EA account and could not do that.
However, maybe you (Sibble) should just get back in contact with whoever you gave your account to and ask them to help you get it back since it seems rather clear that they changed the secret question, and thus, should know the answer.
 

The Zog historian

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He didn't even get the quote right. He completely misunderstood what she was saying: it wasn't a promise for original owners to get an account back. Why would EA do that, when so many accounts have been sold or otherwise given away over the years? She was giving a warning.
 

S_S

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Letting someone have your UO login information is the same as picking up payments, which confers ownership. End of story.

If he had wanted to keep the account, he would have kept making the payments himself. And if someone can't trust a "friend" to give an account back, then the lesson is to choose future friends better.
This isn't even about trusting a friend. It was stated that the person who now has the account has it "linked" in acct mgmt to their other accts and to give it back now un-linked would mean giving up all kinds of personal info! It really is A LOT of hoops to go through to get accts un-linked. Sorry, but the OP gave their acct info to someone else and now cannot access it. It should stay with who has it currently.
 

Viper09

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He didn't even get the quote right. He completely misunderstood what she was saying: it wasn't a promise for original owners to get an account back. Why would EA do that, when so many accounts have been sold or otherwise given away over the years? She was giving a warning.
That would make sense then. That quote did seem rather ridiculous for the very example you provided.
 

kelmo

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I have been "given" many accounts. To do with as I would. Some were friends, some family, some came from out of the blue.

Everyone of them asked me to do the best with what they had. The only regret I have is taking an account that was given to me... As usual... the whole I am quitting speech.

I have a whole story to tell here... It is long and not very dramatic...

*chuckles* Sometimes it is... You gave me that info and I will protect it as a sibling.

Sometimes it is just a score. Be careful who you trust.
 

Uriah Heep

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A lot of it has to do with the individual situation, and in a case like this, EA shouldn't even be involved. You didnt need EA's help to give it away, so dont look for them to help get it back. Since you seem to have been around awhile, IF you sit down and think about it, we were ALL warned about this years ago.

For my case, a friend quit the game and gave me 4 accounts, not much on em, not many worked chars. I took one as my secondary account and worked em up. A year and a half later he wanted to return and asked me about em. I readily gave him 3 back, but told him the one I had worked was mine and would remain so. Seemed fair to both parties, since he didnt work the one I was playing, nor was he the one who was paying for it.

To come back after a few years, and DEMAND the return of an account that you admitted to giving away, it just aint gonna work bro. Whoever is playing the account should keep it, they are the ones who had enough loyalty to pay the bill, to buy the extras, the expansions, the booster, the power scrolls, etc, that are now on the account.

You made your point, and found no sympathy. It aint happening, let it go, sheeesh.
 

Shackles

Adventurer
Stratics Veteran
My assessment of this entire post is;

The OP at some point gave his account away. He has since regretted doing so, and wishes he had that account back. For whatever reason the new owner of the account is unwilling to part with it after paying for it and playing with it for a significant amount of time. The OP misunderstood Mesanna and got excited at the idea that he could re obtain his original account without the new owners consent... In other words... Do a jerk move.

He was unable to give the secret password question, so is unable to do a jerk move, and yank his old account from the new owner. Now he is here complaining about it, expecting people to sympathize with him...

*sigh* Just another day in UO.

P.S. My friend recently gave me his account. We both contacted EA support to perform the transfer. He was the current owner of a active account that he was paying for, and he couldn't remember his own secret question. We were both turned down from the transfer without that information. Finally he remembered it, and the transfer happened smooth and simple. the secret question is a requirement of obtaining an account. I for one am happy they have that guard in there. I am happy to hear that the new owner of your account you chose to part with, wasn't wrongfully kicked off of it. Build new characters on a new account... What is the problem?
 

kelmo

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Lady Michelle

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NBG

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Is the secret question and answer for the Mythic account that links all game accounts?
Or are there actually secret question and answer for each UO game account?

Mesanna, could you shine some lights to the questions above?

Also, what about the game accounts made before the whole account management switch ( that started the implementation of secret question and answers when you create game account).

I thought that once an account is linked, it basically means that you own the account period? Wasn't that one of the reason for implementing the account management Mythic account to link all game accounts in the first place?

!Note! I went to check my mythic account regarding the secret Q\A and it is not even set anymore!!!!. When account management went live, people who already have EA account setup with secret question and answer had that EA account migrated to be the new Mythic account. Apparently the original secret question and answer for the EA account was NOT migrated over....... Sigh still finding issues with account management after all these years is such BS. At least my Mythic account now have new questions and answer now.
 
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Aibal

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Exactly Picus. Sibble, it's been over two years by your own admission. Now suddenly you want the account you gave to someone (don't try and and make it anything but what it IS), over two years ago, to be returned to you because you have the CD key??? LMFAO! You are hearing what you want to hear. You liked Malagast's post, yet you're attempting to do what she would quit over. You walked away for 2+ years, and now simply think you should get the account back in its entirety, simply because you want it and have a CD key, and the owner (sorry, they who are paying the account to play ARE the owner) should just have it yanked out from under them. Uh, ok. Take responsibility for your actions. If I was in charge this account would not be turned over. If someone is paying/playing it, it's THEIRS until the stop paying.
 

sibble

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To set the record straight, I was in my old apt when I called support which was 4 years ago.

That is when I first requested it back.

Not even bothering with the other posts if you can't read the first post reference to 2 posts then you're wasting your time.
 

sibble

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Excuse me, my mistake, 6 years ago...

Status:Active | Created: */*/08

That's when I made the current account I'm playing, and this is the excuse they gave me...

Since someone else has been paying for the account, then it's theirs.

Time is of no importance, the fact of the matter which people like Zog seem to completely missed is that anyone who is paying for the account is the rightful owner.
 

Viper09

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To set the record straight, I was in my old apt when I called support which was 4 years ago.

That is when I first requested it back.

Not even bothering with the other posts if you can't read the first post reference to 2 posts then you're wasting your time.
Oh I read them, saw the video, however that didn't seem to make a single difference. What I don't get is why you don't just ask the current owners for help with the secret question...unless they don't want to give it back.
 

Velvathos

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So, I currently play 3 accounts, all the accounts I have I got used from friends (without buying them), I have been playing each one for easily more than 7 years now, they're under my name, e-mail, I bought upgrades, paid for them, etc., all three are under my mythic account, I have bought tokens for each accounts, own houses with several deco (each account was literally stripped with nothing on them) and I am well known in the RP community on the shard I play.. And from what I am hearing is that if the original owners wanted their accounts back, they can get them back?
 

S_S

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Oh I read them, saw the video, however that didn't seem to make a single difference. What I don't get is why you don't just ask the current owners for help with the secret question...unless they don't want to give it back.
In all fairness to the current owner it was stated that they have this acct linked with other accts now. We all know that getting accts un-linked takes headaches, jumping through hoops and gosh knows what else to make it happen. So it's either go through all that or give the acct back still linked, which would give sibble access to personal info such as credit card numbers and such linked to all the accts. This thread just needs a good padlock slapped on it IMO.
 

weins201

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I let the GM of the guild I was in play the account cause I was not going to be playing UO for a while. Returned a year later, asked the wife of the GM if I could have it back, she stated that it was tied into her EA account and could not do that.

You gave the account up and they took it over and paid for it and still are paying for it, you NO longer have the right to take it back sorry but just because you want it now, they are doing the right thing and leaving it in the hands of the players who have been paying for it continually.

No interpretation you can make will give you the right to take this account away from them. If it wasn't being paid for and therefore NOT played then you could have gotten it back.
 

Lady Storm

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Sibble I need to answer this and I am sorry Mesanna I beleave made a misquote.
Years ago I had a Friend give me his account.
He stated many times when I tried to talk him into returning. "No I gave you the account and I have no intention of returning. I am in school and will have no time to play the game. Hun its your account now. Enjoy"
I didnt play that account for 13 months but paid for it the whole time... then I saw him again and he again said NO to my efforts for his return to the game... I said OK I am letting you know I am going to throughly make it mine. His reply was that I was a sily goose and to enjoy my account.
Then I got a odd phone call from him 2 years later... asking if I would grant him a small time for access to the account for old times sake... Now I trusted this man. ***
In under an hour when he said he would be logging off I had to go rescue my son and nephew and the only character who had a rune to where they were was on that account.
I went to log in... password denyed.
I checked if i was in caps, if i hit the wrong keys... everything.
I couldnt get in! I called his phone.. got the answering machine.
I called EA.
I had them check as I had a 12 month time card on that account. The agent double checked and said yes it was on the account and that my info was removed and a new password was installed.
I told him of what happened and he contacted the Hacked office as EA. They said put in a claim of being hacked and I did.
I had the secret question answer I had set up and had paid for the account nearly 3 years if memory serves me.
The Official decree of EA was at that time ... if an account is given, sold, or transfered by the service they provided it was now the legal property of the new owner.
Over the years EA waxed and wained on the official status of ownership of traded, and sold accounts.
Last word from the legal department before Mesanna became Lead was that unless you had EVERY bit of the info including the secret word, and even then if the party to whom has the account can prove you sold or gave them the account with physical proof as in recipt and other info the account was considered no longer yours.

Sir you stated you gave the account to the GM of your guild. Key word is: GAVE
You have no leg to stand on.

*** I later found out he was after the cash he could make off the rewards it had.***
 

weins201

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I gave up on trying to get my account back like 2 years ago until I saw the video which filled me with hope and attempted, once again, to take back what I rightfully owned, and paid for.


By the way to mister I like to quote terms of service aka Picus, that's there so that if someone reclaims their account and virtual items are missing that EA is not responsible for those missing items. It has nothing to do account recovery. Just like ANY ONLINE SERVICE you can recover YOUR ACCOUNT if you've LOST IT.

That's why there is an account recovery procedure for this very game which this discussion is about.

since you wanted to point things out you didn't lose it you gave it to them :loser:
 

sibble

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Excuse me, my mistake, 6 years ago...

Status:Active | Created: */*/08
since you wanted to point things out you didn't lose it you gave it to them :loser:
That's when I made the current account I'm playing, and this is the excuse they gave me...

Since someone else has been paying for the account, then it's theirs.
There's a difference between giving it to someone and letting them play it.
 

Winter

Lore Keeper
Stratics Veteran
There's a difference between giving it to someone and letting them play it.
Yes, it is sort of like the difference between being naive and stupid. Everything that you've said, and I read it all, makes me wonder why you are trying so hard to get back an account that you haven't played for more than 2 years.

Take a DEEP breath, and let it go. Life will go on.
 

The Zog historian

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Time is of no importance, the fact of the matter which people like Zog seem to completely missed is that anyone who is paying for the account is the rightful owner.
So you are/were still paying the accounts, and somehow someone else has it linked? Is that what you're saying? Or has the other person been paying all this time?

There's a difference between giving it to someone and letting them play it.
Not when it comes to the new account management system, there isn't.
 
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