I finally found EA's phone number!

[Speranza]

With all the stories of bad billing and friends complaining about not being able to talk to a live person I have kept an eye out for a current phone number we can use. Google searches kept providing threads from like 2003 and while I didn't call that number I didn't trust it. Well I found a number we can call on the EA website:

Technical Support is available from 5 a.m. to 7 p.m. PST by calling us at 866 543-5435. No hints or codes are available.
http://www.ea.com/ca/support

I'm not sure "technical support" can help with billing issues, but they sure could help you find the right person to talk to!

Interesting side note:
Looks like if you are in the US and you click Help or Customer Support you are sent to the help.ea.com website which is just utter trash. However, if you set your country to Canada you are immediately presented with an email, phone number, and physical mailing address. >.<

 

[Thrakkar]

I wasn't aware, that EA lost their phone number. *shrug*

 

[MalagAste]

Last time I called that number they swore they couldn't help because UO wasnt' their game

 

[Nyses]

I wasn't aware, that EA lost their phone number. *shrug*

They did not "lose" their number, It has been a very long and systematic issue, they have been actively trying to erase any phone record availabily for UO, in the hopes all UO players just die out, yet keep paying for their accounts, if possible.

 

[Spiritless]

..., they have been actively trying to erase any phone record availabily for UO...

By publishing the contact details on their site?

 

[MalagAste]

By publishing the contact details on their site?

Actually if you go to their website and try all the hoops for getting help for UO NEVER do they give you a phone # they do however give you a way for THEM to call YOU. Then it's a 2 to 10 day waiting game for them to call you. At some time you may or may not be able to answer the phone.... I've played that game with them don't much care for it.

 

[Nyses]

I was being Sarcastic, but it is both funny and sad because there is some truth to it.

 

[swroberts]

Just called 866 543-5435...sometimes goes to some weird phone messaging service then hangs up...and sometimes just goes to a busy signal.

There is a lot of help options on the site that lead absolutely no where...might be the worst company for customer support anywhere.

My issue was a invalid code that I resolved from the sticky's up above (Thank You Petra).

But man...the path there was frustrating.

For those who might have to contact EA(for the US)....there is no longer a number to call...you must go through a series of help questions, to get to a "Call Me" option. Unfortunately, for UO, you will never get there because as soon as you select your game(Ultima Online) it moves to a page telling you to contact in game support and would you kindly F### OFF.

OK I added the last 6 words, but that is how I felt....

 

[MalagAste]

For those who might have to contact EA(for the US)....there is no longer a number to call...you must go through a series of help questions, to get to a "Call Me" option. Unfortunately, for UO, you will never get there because as soon as you select your game(Ultima Online) it moves to a page telling you to contact in game support and would you kindly F### OFF.

OK I added the last 6 words, but that is how I felt....

That's basically it in a nutshell... calling that number is fairly useless. Can't even leave them a nastygram there. Yet this is the self same company that was voted #1 worst company in the US..... and has NO idea why. 100% clueless run by a bunch of monkeys or horsesa$$es in full blinders... if they can't see WHY they totally deserve their rating..... that's ok they were dumb enough to send me a "How are we doing?".... Survey. I didn't leave anything out.