Origin Store Down?

[Victim of Siege]

went to the store this morning to buy a couple of things, and instead of going to the store, i got the following message:

"An error occurred while processing your request.
Reference #30.dd2333b8.1382100910.7cb62e13"

anyone else getting this?

 

[Winter]

It's working for me. Are you in the USA?

 

[Tazar]

US Version is up as far as I can tell. I have heard of a few issues with processing orders here and there. Try clearing your cache and see if that helps.

 

[Victim of Siege]

yep, east coast usa, went to the store from the uo.com site link. tried all browsers and everything

 

[Victim of Siege]

Spoke too soon, was not going to the store, but the Origin client was giving me the same error, and it quit when i restarted my router.

 

[Victim of Siege]

ok i am out of ideas here, i can get to the store without my router, but i cannot with my router. i tried clearing cache, resetting router to factory defaults, all of it. *bangs head on the wall repeatedly*

 

[Winter]

ok i am out of ideas here, i can get to the store without my router, but i cannot with my router. i tried clearing cache, resetting router to factory defaults, all of it. *bangs head on the wall repeatedly*

Just trying to come up with ideas here, not claiming to be a router expert. But since you aren't getting any other responses, see if any of this helps.

A few questions for you:

1. What type of router do you have? (can't find your error mentioned in a Google search)
2. You said you can get to the Origin store without the router? How do you do that? If that is true, why do you need the router? ( I think I misunderstand your statement here)
3. Can you get to other online stores, or is it just the Origin store?
4. Do you have any other programs running in the background?
5. Are you blocking cookies from Origin? Which browser are you using?
6. Have you checked your firewall? Do you have website-blocker/filter running? (My router has one built in, but I don't use it. I know you said you reset your router to defaults)
7. The last time I had a router issue it was overheating, and I eventually replaced it. Is that possible?
8. Have you tried another computer on your router/network?
9. As last result, have you done a virus/spyware scan?

 

[Victim of Siege]

Just trying to come up with ideas here, not claiming to be a router expert. But since you aren't getting any other responses, see if any of this helps.

A few questions for you:

1. What type of router do you have? (can't find your error mentioned in a Google search) Netgear
2. You said you can get to the Origin store without the router? How do you do that? If that is true, why do you need the router? ( I think I misunderstand your statement here) i remove it and put the computer directly into the cable modem. i need the router for wireles devices
3. Can you get to other online stores, or is it just the Origin store? yes
4. Do you have any other programs running in the background? I have disabled everything and still get this issue
5. Are you blocking cookies from Origin? Which browser are you using? No, i checked that
6. Have you checked your firewall? Do you have website-blocker/filter running? (My router has one built in, but I don't use it. I know you said you reset your router to defaults) I redid the Router completely redid the firewall settings as well
7. The last time I had a router issue it was overheating, and I eventually replaced it. Is that possible? not sure. but may try it
8. Have you tried another computer on your router/network? yes, i tried every device, even my I-Phone
9. As last result, have you done a virus/spyware scan? Yes

thank you for your help

 

[Winter]

thank you for your help

Okay, that helps.

Try this.
Instead of running your computer through the router, can you run the router separately off your cable modem, computer or other ethernet/network port? Don't connect to anything through the wireless router. If it is a router/wireless issue, it shouldn't block your desktop computer unless you are connecting to it wireless.

If that is the case, I'd start to suspect a router failure, but hard to be 100% sure without testing with another router.

 

[Victim of Siege]

i cannot hook it up in that manner. I am going to go through the settings, one by one and try to figure it out. this just started in the last few days, so not sure what it could be. thank you again.

 

[Barok]

Is your router and PC using the same DNS servers?
Did you hard code an address in one but not the other?

 

[Victim of Siege]

Is your router and PC using the same DNS servers? No
Did you hard code an address in one but not the other? No

I am really at a loss here, i have reset the router completely, checked everything on the computer (but all computers/phones/tablets etc. will not go to the store through the router), and I tried going to every other online game store I could think of and was able to. It's not a deal breaker since i can bypass the router to make a purchase. Thank you all for the help.

 

[Blaeke]

Is this the site https://www.origin.com/en-us/store/-ANW.html
if so, it works better with Google Chrome than with IE.

This website has been tweaked and is probably worst than ever.

 

[Doubleplay]

I think the store website designers have probably been busy helping others with a customer service website roll out. They should be turning their attention back to the store in a few years.

 

[Victim of Siege]

Is this the site https://www.origin.com/en-us/store/-ANW.html
if so, it works better with Google Chrome than with IE.

This website has been tweaked and is probably worst than ever.

that is the link, when i go there on any browser, if i click on anything, or try to search for something, i get the error i listed above.

 

[Blaeke]

That's weird..

Try this
https://www.origin.com/en-us/store/browse-ANW.html?q=ultima online

Otherwise... grrrrrrrrr to Origin "powered" by EA

 

[Victim of Siege]

That's weird..

Try this
https://www.origin.com/en-us/store/browse-ANW.html?q=ultima online

Otherwise... grrrrrrrrr to Origin "powered" by EA

i can get the site up, but when i try to click on something to add it to cart, i get the error then. thank you for trying my friend, it is probably something up with the router, I will get one in a couple of weeks, until then it is a non-issue for me.

 

[Barok]

If your router has it's own firewall and/or anti-virus features, try turning them off.