There are still problems with the account management site's billing process?!

[The Zog historian]

A friend is trying to reactivate accounts after having been gone 8 years. When it should present the final screen asking to confirm the charge to the credit card, the site instead times out.

For bleep's sake, EA, there is a customer trying to give you money here!

 

[The Zog historian]

After 43 minutes, the site finally decided to accept a card.

 

[MalagAste]

*sighs*..... I have to say if Mesanna or our DEV's had any say in it ... I'm sure it'd be resolved in short order. However this is a EA plague where for some stupid reason they seem to NOT want people to give them money..... one would think in a sales business they would want to get money but obviously that's not right. Go figure.

 

[Doubleplay]

Yea, this is a big shortcoming in American business these days. There is NO way to get info to upper management about issues such as this. They keep all "contact us" links at the lower levels of management. I am not sure that this isn't planned by the middle managers. They want to keep this info from the guys at the top.

The top guys are mostly interested in stockholder communication, albeit from top down. Just try to get an E-mail, or link to top management of any company. It just is not possible. For gosh sakes, they don't have to answer, but it sure would be nice if we could write a note about these issues that would bypass all the responsible parties at mid management.

 

[Ray_Martin]

Not true, it just has to be done by snail mail. I've reached the CEO of T-Mobile and I've also talked to the head of our Local Hospital. Both issues resolved beautifully. I think the problem is the "I want it now" mentality. I have an issue, it must be resolved now and if it isn't resolved now I'm not going to bother trying. That's not how you reach upper levels of management.

 

[SDA1A]

Trying to renew as well, after 10 minute wait my web page said expired.....Ugghhhh...
<edit> Just tried to buy sub codes from store, no luck there after 5-10 min wait I get the 'cannot be processed' error

 

[Doubleplay]

Not true, it just has to be done by snail mail. I've reached the CEO of T-Mobile and I've also talked to the head of our Local Hospital. Both issues resolved beautifully. I think the problem is the "I want it now" mentality. I have an issue, it must be resolved now and if it isn't resolved now I'm not going to bother trying. That's not how you reach upper levels of management.

Congratulations on reaching the CEO of T-Mobile. May I ask how you got an address that got through? The screening at companies I have worked with would be pretty effective at forwarding correspondence to the applicable departments (which, by the way, would not want the CEO to know there was a problem in the first place). The CEO of T-Mobile must be a great manager if he/she keeps the hands-on like this.

 

[Ray_Martin]

I sense sarcasm. But that's cool. You don't have to believe me. Try mailing the legal department and seeing what responses you get and not assume things will get filtered if you write out a well-thought out constructive complaint.

 

[Doubleplay]

I sense sarcasm. But that's cool. You don't have to believe me. Try mailing the legal department and seeing what responses you get and not assume things will get filtered if you write out a well-thought out constructive complaint.

No sarcasm intended. So you wrote the legal department to get through to the CEO? Would you suggest the same, re EA?

 

[Ray_Martin]

I guess it would depend on wording and what I'm complaining about in regards to where I send it. But yea, if you want upper management's attention a legal or public relations issue is a sure fire way to get it. Most companies have Legal and Public Relations departments.