How to change Email linked to EA Master Account?

[Winter]

I want to change the email address for my EA master account. How do you do that? I couldn't find it anywhere on the subscription page... I though it should be under the Contact Information tab, but it's not.

I also need to change the password when I change the email account... where do I find that?

 

[SlobberKnocker]

walk in a counter clockwise circle invoking kal vas flan.

 

[Winter]

walk in a counter clockwise circle invoking kal vas flan.

Should I target myself until dead?

 

[Smoot]

i put this in the "ask the devs" a while back. still hasnt been approved to be displayed. id also like to know the answer, only thing ive heard so far is to "contact support" thru email. the email i recieved was "this has been escalated" that was months ago never heard anything back.
Id really like to change my email, there are many reasons why someone would want to. you would think it should be simple. the account page is really horribly unacceptable considering they take my money every month.
id like to change my credit card too - this appears to be possible, but extremely difficult

Maybe the next theme pack after King's Collection could be "Account information page upgrade" --- Id rather pay 20 bucks to be able to change my info easily than for silly fish lamps.

 

[Winter]

Here is what I've found so far in Google and EAMythic help search:

"In efforts to bring players the most consistent, secure, and effective protection for their accounts, players are no longer able to update their email address for their Origin Account through Origin themselves, meaning they simply need to contact us in order to update their account's email address.***

To update your email address, just contact us and select Origin as your Product, Account Management as your Category, your respective platform--if you don't know what to put here, PC is a good choice, as the Origin Client is accessible through your PC--and one of our advisors will be able to quickly help you with your change.

Find more information on Account Management and Security, and the recent security changes from help.ea.com."

There is no information about HOW TO CONTACT EA, other than forums, Twitter and Facebook. Anyone have the EAMythic Customer Support phone number, please?

 

[Winter]

OH... the "Support" link at the bottom of the Master Account page for UO goes to Warhammer Online help page, not Ultima Online.

 

[Tina Small]

Winter, you might try logging into your EA Account through the origin.com site. Then click on the "Customer Service" button at the top of the page and select the "Contact Us" option. On the next page, use the "Contact a Game Advisor" option and type whatever you want in the search field and press the "Find Solutions" button at the bottom. On the next page, use the "I Still Need Help" button to get to a page that lets you start a live chat session with an EA Game Advisor.

According to info I found on the Origin site when searching on the topic of how to change an e-mail address, EA has changed their rules and you now must go through a Game Advisor to change your e-mail address. There apparently is no other way to do it anymore. The only exception is for Origin accounts that were set up through a mobile device. If you were dumb enough to do it that way and want to change your e-mail address later for your Origin account, you're basically screwed:

***Customer Support cannot assist with updating information on Origin accounts that were created from a mobile device. For example: If you play The Simpsons: Tapped Out,Scrabble, Theme Park, or another game that has an Origin log-in option and you created a new Origin account for your game. These Origin accounts cannot currently be updated. We're sorry for any inconvenience that this may cause.

Good luck!

 

[Winter]

... Good luck!

Tina - THANK YOU! THANK YOU! 1-1/2 hours later, the emails are changed and accounts re-linked.

Not only do you need to change the email on your master account through EA/Origin, but you also need to change your UO account with Mythic. And they have to be done separately by Origin for the master account and Mythic for your UO accounts. Their systems do not over lap! AND, the only way to update the email on an existing UO/Mythic account is to first unlink them. Then you have to go back through and re-link them to the master account, and have to remember which account was the master account. ARRGGHHHHHH!!!

Who ever came up with this account management system should be beaten... severely... and then their boss should be beaten twice for approving it.