Account reactivation - Any other suggestions?

[Merus]

Ok, so I am trying to help a friend reactivate an account because his house is decaying. We have been trying since Friday and the house is now idoc.

He knows the UO account name and password as well as the email address for the master account, but can not remember the master account password. We have tried the password reset option from both the UO account management and ea.com account management with no success. Have done the leave a number and had support call him.. Was given a case number and told to email war hammer support (yes WARHAMMER). Did the online chat and got an escalated ticket number and given another number to call. After 2 hours on hold we were told to email UO support (which we did on Friday with no response yet). Sent Messana an email with no response.

We have a customer literally begging to give EA money and less than 7 hours to go. We have another account ready to take the house transfer knowing that reactivation alone will not stop the decay... If we can just get the account activated.

Anyone else have any ideas on how/who could help him?

 

[Quickblade]

I think the Master account password always need to start with a Capital Letter exemple : Mankind1 and a mix of letters and numbers , if it can helps... try resetting the password

 

[Merus]

We tried resetting the password... It says instructions are sent via email... But he never gets the email.

 

[Quickblade]

We tried resetting the password... It says instructions are sent via email... But he never gets the email.

have he looked in the spam or unwanted emails folder ? he should get the email unless its not the good one hehe

 

[Merus]

Yup, checked spam. Also also confirmed that his email is registered with ea by trying to register it.

 

[Felonious Monk]

Play a game that respects its players......

 

[Tina Small]

Perhaps go to the Origin.com site and request a password reset through that site (instead of through the Account Management site).

 

[Merus]

Perhaps go to the Origin.com site and request a password reset through that site (instead of through the Account Management site).

We tried both sites password reset options.

Play a game that respects its players......

Never in my life have I seen a company try so hard NOT to accept a customers money.

 

[Merus]

Update: A big thank you to Mesanna who got the email that was sent and stepped in to help. On behalf of a newly returned player THANK YOU!

 

[Bobar]

Thank God they employed Messana at least they got one person who is on the ball.

 

[Schatzi]

[quote="Merus,
Never in my life have I seen a company try so hard NOT to accept a customers money.[/quote]

Truer words were never spoken. I honestly do not understand this.

 

[Merus]

OK, I am going to resurrect this thread in hopes of catching someones attention.

Since my last post, Mesanna stepped in and privatized (OSI owned) the home of my returning friend, thus stopping the decay process while his account management got sorted out. Eventually he was able to get his account reactivated, but now has no access to his house. He has messaged Mesanna several times trying to get some feedback on how he can get the home transferred back to his account, but has had no luck getting a response.

To top it off, the house is now decaying again. WTF guys/gals? All the hassle he went through to get his account reactivated and now you (Mesanna) have his house and aren't going to give it back to him?

 

[Viper09]

When did you or your friend try messaging her? Keep trying and hopefully she will get back to you by Monday. She is usually good at responding and sorting stuff out. Maybe she is just out of the office (being that it is the weekend). But if it's OSI owned I wouldn't expect it to drop. What is the decay status at the moment?

 

[Merus]

He has sent several emails over the last couple weeks trying to get some arrangements made. I get that they have been a little busy with dealing with the token fiasco, so we have been trying to be patient. Then I check today and see the house in decay (went from somewhat to fairly today) while its still in Mesanna's custody. Poor!

 

[Viper09]

Well just keep trying. Not much else to say there. He didn't place another house yet did he?

 

[Merus]

Well just keep trying. Not much else to say there. He didn't place another house yet did he?

Nope. He has been using mine.

 

[Skunk]

Usually OSI owned houses just cycle through the stages.

Sent from my SCH-S720C using Tapatalk 2

 

[Viper09]

Usually OSI owned houses just cycle through the stages.

Sent from my SCH-S720C using Tapatalk 2

Tis what I suspected. Hopefully that is the case here and it won't fall if Mes doesn't get back soon enough. I wouldn't worry though. But to be on the safe side I would camp it if it does reach idoc.

 

[Merus]

It was not OSI owned like the IDOC ones. When she took ownership of it it was owned by her, the status of the house was changed to private, the friends list was cleared, and the decay stopped just like the house had been transferred to a new owner.

 

[Lady Storm]

This is why I yell at any who talk down about Bonnie.... That woman cares about us. She is one of us. EA's system is so messed up and they know it, in fact she has told them about the many near disasters we have had and some of the ones that did go too far...
Now the whole thing is in EA's lap on this one... they have created one big cluster mess with this management program. (yes I didn't finish the thought after cluster **** I am trying to be a lady when I talk of EA.. though they don't deserve it)

 

[MalagAste]

This is why I yell at any who talk down about Bonnie.... That woman cares about us. She is one of us. EA's system is so messed up and they know it, in fact she has told them about the many near disasters we have had and some of the ones that did go too far...
Now the whole thing is in EA's lap on this one... they have created one big cluster mess with this management program. (yes I didn't finish the thought after cluster **** I am trying to be a lady when I talk of EA.. though they don't deserve it)

This is why I took it upon myself to be an advocate of the silent both here and in-game, including my friends and others who know me on GL's and off... and I wrote to EA Corporate and I told them exactly what I thought of their Account Management System as well as the HORROR that is the Origin store and I laid the blame where it is... I gave them 3 extremely long winded letters detailing what I thought about how we were being treated after our 15+ years of devotion to their company...

They thanked me kindly and then promptly dumped me off on their "Customer Support" group who said the matter was "closed".... I told them I didn't think it was anywhere NEAR closed since it's still a stinking pile of steaming poo... and unfunctional for it's intention of selling us what we need.

 

[THP]

well i have seen this happen on europa...a castle that was very old went into decay....during the cycle the owners name change to mesanna and decay reset..alas after 5 days more days it fell ,i have no idea why mesanna took over it...iam guessing it was a very old account...had 4 lamposts on the grass outside it for many mnay years....anyways....it still fell...no idea if it was lootless i missed the fall....due to real work....just an observation...

anyways is stilll nice to see the team are sticking by the guns and decaying all the old bugged houses still....at a much more slower rate///this time ...[lol]... as folks were in mass panic a few months ago at the alarming rates of fall....best to keep nice and slow methinks.......

keep up the good work!!

 

[THP]

hey iam not saying your freinds house is an old bugged house.....just saying that the team are finally gettng around ...albeit a lot more slowly not to cause the panick of last time to rid the land of the unused bugged houses that still litter the lands.....

And good luck on your quest to save it!!

 

[Merus]

I know the house isn't bugged... I placed it on big IDOC day and gave it to him as a gift. Will be really sad to see it fall after all the work he went through to get his account activated when he was planning to come back to play. I wont be surprised at all if the house goes down so does his account... for good this time.

 

[Spellbound]

Despite a fire drill during the process, Mesanna saved our friend's castle, and now the true owner has it back! Thanks to all involved; and especially the most caring Dark Lady in our realm.

 

[THP]

awesome news ...well the castle mesanna took over on europa during the decay process did in the end fall.....must have been a different set of circumstances......anyways iam not complaining .....it makes a nice red bolt hole for me....muahahaa