Account Support Question

[Barania]

Is there like a real phone number that you can call to change account information? Whenever they switched to this linked account stuff was the worst decision ever made. I have three characters/accounts on Siege, an e-mail address, multiple account names[3], and a new password. I think I updated one of my accounts to work and then get a message when updating the others saying something about a unique password or credit card number. I gave up.

Memo to the big shots. It shouldn't be a pain in the ass to pay a bill to play an online game. Each time I pay either Duke Power or Charter Communications by phone every month takes about 60 seconds by phone - energy/phone/tv/internet are pretty much required stuff - running with 3 Siege accounts isn't. Real simple stuff.

 

[Liavain Axon]

Phone support for UO was cancelled. Email is pretty much our only option. I've been working for the past month now with email support to get my first account back. It was created in '97, and I can't for the life of me remember my secret question answer. They won't even give met the first letter of the answer to help.

I have three active accounts currently with the same credit card but different Mythic Master Account names.
I don't understand why you are having a billing issue. :/

The email you can contact them at is: [email protected]

~Lia

 

[Lord Frodo]

Phone support for UO was cancelled. Email is pretty much our only option. I've been working for the past month now with email support to get my first account back. It was created in '97, and I can't for the life of me remember my secret question answer. They won't even give met the first letter of the answer to help.

I have three active accounts currently with the same credit card but different Mythic Master Account names.
I don't understand why you are having a billing issue. :/

The email you can contact them at is: [email protected]

~Lia

Now I may be wrong but there was no secret question back then.

 

[Acid Rain]

Account Migration - Ongoing Problems?

Id suggest this read. I do list the phone number for EA games support
which now also handles UO. Ive found them to be VERY VERY helpful.

Edit : Your right Frodo, there was no secret question back then. I would certainly hope they do not give out anything 'secret' if someone cant provide proof of ownership. I lost an account exactly because of that.

 

[Flutter]

I've had a problem. It's an EA problem not UO specific. Since February. Dropixel has been trying to help me as best he can, but the main issue is every email seems to be handled by a different person, who hasn't read the previous dozen emails.
It's really hard to get anything done. After so many years of loyalty to one game I feel really let down. I know people who have complained about the dumbest stuff and gotten 6 months gametime added to their accounts. I got told to apply for another credit card....
I haven't given up yet!

 

[Arrgh]

I've had a problem. It's an EA problem not UO specific. Since February. Dropixel has been trying to help me as best he can, but the main issue is every email seems to be handled by a different person, who hasn't read the previous dozen emails.
It's really hard to get anything done. After so many years of loyalty to one game I feel really let down. I know people who have complained about the dumbest stuff and gotten 6 months gametime added to their accounts. I got told to apply for another credit card....
I haven't given up yet!

Have had the exact same problem trying to activate/locate 2 15 year old accounts. Many people reply, instead of sticking with one person...nothing about EA make much sense anyway.

 

[Lady Storm]

There is a very good reason they are so strict getting those very old accounts back to you.
Many sold their originals off when the Ebay bit was hot in high cash sales, or gave them away to aother player thinking they wouldnt ever return.
To save the current owners if any, the headaches if you did any of the above. So they need alot of info from you.
Reciently an old friend who i bought an account from ran into me in game... infact right outside my ouse he sold me with the account. He was wondering if I still had the account as he still had the cd's from all the accounts he sold with homes and could go into billing and claim the accounts back. He is very honest and I trust him... but how many can say same?
A few years back.. I heard of some players who did exactly that. They called the billing and got the sold accounts back and because they has the cd key codes the owner was the creator. Not the present player. With fishing for info on accounts and this is why I beleave Mesanna yelling at billing got the phone shut down.
Yes its now hell but which do you prefer?
Now if you have your cd code and the info required by the e mail you can get your account open. But be forewarned if it turns out you are decieving the Dev on it... I dont want to see the blood shed......

 

[Snowdrop]

I too am trying to reactivate an account! I dont understand why I could use a new credit card on one account reactivation but can not on second account reactivation. Im getting nowhere on emails, no answers, info, we're working on it, nothing! I keep getting Error on website amd it wont accept the old card after I deleted it. So bottom line is 2 credit cards and site wont accept either one on second account reactivation.

 

[Liavain Axon]

Now I may be wrong but there was no secret question back then.

No, Secret questions were added much later, to which I had created questions to all of my accounts. I have my second oldest account back because I knew the answer to my secret question. The eldest account I gave to my husband after I opened my second account. He changed the secret question/answer. He does not remember the answer. This is making retrieval of his account nearly impossible. >.<

 

[Flutter]

I too am trying to reactivate an account! I dont understand why I could use a new credit card on one account reactivation but can not on second account reactivation. Im getting nowhere on emails, no answers, info, we're working on it, nothing! I keep getting Error on website amd it wont accept the old card after I deleted it. So bottom line is 2 credit cards and site wont accept either one on second account reactivation.

What is the error message you are getting?
I am convinced the only way you are going to get any help with UO related billing issues is to email Mesanna directly at [email protected]
Give her your master account name and the email associated with it, along with any ticket numbers (open or closed) regarding the issue you are having.
I also provided her with the last four digits of the credit card I was having an issue with, but you will have to decide for yourself if you want to do that.
Explain to her precisely what your issue is, provide a screenshot of the error (cc number can be blacked out) and any other information that might help her figure out why you could possibly be having a problem.
The ONLY one to seem to actually read my emails and listen to what I was saying was Mesanna (and Dropixel) and once she was "on the case" my problem was miraculously fixed in about a week. (Give her time since it's not her job to do billing)