General Product code failing anyone have the same trouble?

[mark4583]

About 4 weeks ago I purchased one of those Mythic Charater Advanced token's but the code fails everytime I enter the number, it is a in game item that you recieve, I have been talking to the UO support teams and they cant seem to figure out whats happening.
I purchased the SoA expansion with no trouble but that is not a in game item you recieve. Ive gone through all the steps with the support with no sucess.
They gave me a secound code but it did not work either.
Im not sure if its somthing they have going on or if its on my end, Ive turned off my firewall to try, I tried with both EC and CC.
Any suggestions would be appriciated

 

[TheDrAJ]

The biggest problem I see is that space before or after code makes it invalid.

 

[Misk]

Any suggestions would be appriciated

If you send an e-mail to Bonnie Armstrong at [email protected] she can initiate an investigation into this matter.

Thanks.

 

[Ron Silverbeard]

I used 6 codes yesterday with no problems...

 

[Leila]

If you send an e-mail to Bonnie Armstrong at [email protected] she can initiate an investigation into this matter.

Thanks.

I sent her an email a couple days ago, no answer. I bought a Rustic Theme Pack (3rd attempt in a couple years' time) and all I got was the garden box. I guarantee if you want to get the problem resolved the best they have ever done for me involved LONG periods of time on hold on the phone to FINALLY get a refund. I don't think they are working very hard to fix the problem; and I may never try to buy anything from the game store again!

 

[Mesanna]

I sent her an email a couple days ago, no answer. I bought a Rustic Theme Pack (3rd attempt in a couple years' time) and all I got was the garden box. I guarantee if you want to get the problem resolved the best they have ever done for me involved LONG periods of time on hold on the phone to FINALLY get a refund. I don't think they are working very hard to fix the problem; and I may never try to buy anything from the game store again!

As far as the Rustic Theme pack when you enter the code in game you only get the garden bed. You get the ability to craft other items though.

 

[Mesanna]

About 4 weeks ago I purchased one of those Mythic Charater Advanced token's but the code fails everytime I enter the number, it is a in game item that you recieve, I have been talking to the UO support teams and they cant seem to figure out whats happening.
I purchased the SoA expansion with no trouble but that is not a in game item you recieve. Ive gone through all the steps with the support with no sucess.
They gave me a secound code but it did not work either.
Im not sure if its somthing they have going on or if its on my end, Ive turned off my firewall to try, I tried with both EC and CC.
Any suggestions would be appriciated

I am not seeing your email, please email me again so we can figure out what is going on. When you do please email me the code also. Sorry for the delay.

 

[mark4583]

Sorry , haven't been on for a bit, went out of town. thx for the replies
Ive just been passed back and forth with no resolve, now they closed my case as if it just went away, So now I will not buy any more from UO store and more than likely cancel my account

 

[Misk]

Sorry , haven't been on for a bit, went out of town. thx for the replies
Ive just been passed back and forth with no resolve, now they closed my case as if it just went away, So now I will not buy any more from UO store and more than likely cancel my account

Did you try contacting [email protected] ?