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In Queue for GM for 1 & 1/2 hours?

Madrid

Slightly Crazed
Stratics Veteran
Stratics Legend
Not sure what is normal and what isn't...

I put a request in yesterday after waiting for about an hour I logged off.

Then this morning a GM showed up and fixed my issue.

What I found interesting was that the shard the GM contacted me on what not the shard where I sent my help request. So I logged out of one shard and the GM showed up on the other shard to help with my issue.

I was under the impression that logging out would remove your help request entirely, apparently that's not always the case (which is actually a pretty good system).
 

CovenantX

Crazed Zealot
Stratics Veteran
Stratics Legend
UNLEASHED
All seems to be in the wording of your page/request. if it's simple and straight to the point they seem to show up much faster, and you're less likely to get an automated response.
 

Eric Ravenwind

Lore Master
Stratics Veteran
Stratics Legend
All seems to be in the wording of your page/request. if it's simple and straight to the point they seem to show up much faster, and you're less likely to get an automated response.
I said, "I can't seem to claim my 48th month Vet. Reward. My account age is 49 months. Please help!"
 

CovenantX

Crazed Zealot
Stratics Veteran
Stratics Legend
UNLEASHED
I said, "I can't seem to claim my 48th month Vet. Reward. My account age is 49 months. Please help!"
seems pretty straight forward =D

Does the vet reward gump come up when you log in?

if you play the CC with UO-Assist, make sure you don't have it set to auto-cancel vet-rewards (on the "common" tab)
 

Eric Ravenwind

Lore Master
Stratics Veteran
Stratics Legend
seems pretty straight forward =D

Does the vet reward gump come up when you log in?

if you play the CC with UO-Assist, make sure you don't have it set to auto-cancel vet-rewards (on the "common" tab)
No gump - auto cancel vet rewards is off.
 

Lady Michelle

Sprite Full SP
Stratics Veteran
Stratics Legend
UNLEASHED
I said, "I can't seem to claim my 48th month Vet. Reward. My account age is 49 months. Please help!"
check each of your characters profiles that will give you the age of each character seems like some age faster than others.
 

Flagg

Sage
Stratics Veteran
Stratics Legend
I paged about house decay issue last year. Reply took bit under three weeks. Don't hold your breath.
 

Winker

Babbling Loonie
Stratics Veteran
Stratics Legend
I paged about my personal bless deed not working after a shard XFer i did. It took them 3 days to turn up and i thought i was in trouble when the GM popped up in front of me. I had forgot all about the GM call i had made and he had to remind me. But it got fixed in the end. Just took longer than i thought.
 
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Eric Ravenwind

Lore Master
Stratics Veteran
Stratics Legend
Ok, i just woke up and logged in and paged. Lets try this again.. 8:45am (EST)
 
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