Fixed by Mesanna

[DVDA]

I had issues with the "new" account billing system. I linked both my accounts and it was working (i thought) but apparently I was only being billed for one account.

I didnt notice this because I was using the second account the whole time but still using account 1's house, boat, stuff etc.

Well I log in on Friday and my account 1 house was "Somewhat Worn" I immediately try to log into that account and realized it was inactive. So I log into billing and click "reactivate account" and pay the bill. Well after paying the bill my houses (I have 3 on this account) are all condemned and decaying. I contact support and GM Linban tells me that in 24 hours all the houses would go back to grandfathered.

I asked him if he was sure because UOHerald said only the primary will go back to normal and the other 2 will still decay. He said he double checked with the developers and he certain all 3 houses would be back to normal in 24 hours. (I took a screenshot of this)

Well 24 hours later my houses are at Fairly, and I contact support (no response yet), email support (no response yet). What should I do about this?

I have had UO since 1999 and I dont want to lose all my progress because of the new billing system.

If anyone knows what else I can do please let me know!

 

[Heimi]

Have you opened the house signs? Opened the doors?

 

[DVDA]

Have you opened the house signs? Opened the doors?

Yes it says "Condemned"

 

[Skunk]

Lets see the screen shot.

 

[DVDA]

Its on my office computer and I dont want to log out and lose my spot on the help que. But if EA needs proof of what their GM said I will gladly log out and drive to office.

If I dont get a response in the next few hours I will likely go to office and get the screenshot anyway to send it to support.

 

[claudia-fjp]

I was always under the impression if a grandfathered accounts houses start to decay and they reactivated while they are decaying the most recently placed house is set to primary (or you pick which) and the rest were goners. They only way they retained grandfathered status was if you resubbed before they started to decay. See the chart here:

Home Maintenance | Mythic Entertainment | Ultima Online

 

[DVDA]

I was always under the impression if a grandfathered accounts houses start to decay and they reactivated while they are decaying the most recently placed house is set to primary (or you pick which) and the rest were goners. They only way they retained grandfathered status was if you resubbed before they started to decay. See the chart here:

Home Maintenance | Mythic Entertainment | Ultima Online

Thats exactly what I told the GM and he told me to hold on then told me that its not like that. I asked him if he was sure, he said yes that he checked with developers.

I am not happy about this, I will gladly pay the 2-3 months of inactivity its not like I did that on person to avoid paying

 

[DVDA]

Also this is the email i got yesterday from support:




Thank you for verifying ownership for your account OMITTED



After review of your account, it appears it has been inactive since 5/30/2012 and you recently reactivated on 8/302012. Your house became condemned as the account was inactive.



Now that you reactivated the account, the houses should refresh in 24 to 48 hours after reactivating. If your houses status gets to "Greatly Worn" in the next 48 hours, please contact in game support immediately.

If you have any further questions or would like to speak to a Technical or Billing support staff member, please feel free to reply to this email.



You can contact the Technical or Billing Support departments by e-mail at [email protected]



You can also contact Technical or Billing Support via help.ea.com. Click on “Contact Us” and follow the simple steps. If you are based in the US, this website allows you to leave your phone number for us to call you back.



Thank you,



Ultima Online Support

BioWare Mythic, A Division of EA

 

[DVDA]

Done with is game, just spoke with a GM who told me that other GM was wrong, see attached:



Member since 1999, two accounts since 2001 and their new billing system messes me then wont help. Thats terrible customer loyality. Enjoy my 3 houses IDOCers

 

[Skunk]

Not worth quitting over.

 

[DVDA]

Yes it is, 3 houses on 1 account, 11 years od developing the characters, collecting items, all going to be lost tomorrow.

 

[Skunk]

If you play on Atlantic maybe I can help you or something, or make some storage toons for you on your shard. Let me know, I sent you a convo message too.

 

[DVDA]

The houses are on Pacific, Sonoma and Legends

 

[DVDA]

I dont understand why the GMs say they cant do anything, I found this thread that proves they can do it...

(Question) - Will a condemned house revert to auto-refresh now that account is reactivated...? | Stratics Forums

 

[Painted Elves]

I went through a similar thing, the GM refreshed my house 3 times, and then I didn't log in for 2 days because I thought it was fixed. I lost ALL my belongings that I had accrued over the last 9 years of playing. It really is something that shouldn't even happen. My account was active and paid for.
I'm sorry you are having to deal with this, but UO really should not be a "stress" and it seems to be more often these days...

 

[DVDA]

I went through a similar thing, the GM refreshed my house 3 times, and then I didn't log in for 2 days because I thought it was fixed. I lost ALL my belongings that I had accrued over the last 9 years of playing. It really is something that shouldn't even happen. My account was active and paid for.
I'm sorry you are having to deal with this, but UO really should not be a "stress" and it seems to be more often these days...

Which GM was it? ill ask for him, this GM said he doesnt have the ability to refresh, I just need a few days so I can talk to someone "higher up"

 

[Lady Silverbrook]

It is a somewhat known issue by the UO team, I had this issue as well recently. Mesanna is aware it exists and told me before she would be talking to the engineer.

He is right; opening the door does not un-condemn the structure.

I can only say to try to contact Mesanna directly. I received the same response from not only customer service but a GM as well who basically had told me that I was out of luck and they would do nothing to prevent it.

 

[DVDA]

How do I contact Mesanna?

 

[Europa Trader]

How do I contact Mesanna?

[email protected]

 

[DVDA]

will anyone be willing to accept 2 of my houses if I trade them to you? so they can be refreshed and it will buy me some time to contact Mesanna?

 

[Europa Trader]

will anyone be willing to accept 2 of my houses if I trade them to you? so they can be refreshed and it will buy me some time to contact Mesanna?

You houses will no longer be able to get back to account once you traded them, I mean 1 house per account comes into play after that I believe. I have not played for some time so not sure

 

[Picus of Napa]

GL, sorry to say but I'd bet your screwed. This was another trick in the book to keep subs locked into paying.

 

[DVDA]

But if I do that and save the houses, then talk to Mesanna cant she re-do the grandfathered for me?

I am going to lose the houses anyway, this is a last ditch effort.

 

[DVDA]

GL, sorry to say but I'd bet your screwed. This was another trick in the book to keep subs locked into paying.

But this was their billing changes that messed me up, and by not helping they LOSE me...so the trick backfires

 

[jack flash uk]

open a uhall post IMMEDIATELY titles MESANNA PLEASE HELP and expalin she will pick it up and help you out!

 

[sablestorm]

When you reactivate when a house is in decay, it will go condemned. The house will refresh about 24 hours after you resub. It's just what happens.

 

[Cyrah]

Don't give up! I have some storage room on Pacific if you need it. I have characters on the others that could hold things for you. Please though, contact Mesanna.

Llamas rule!

 

[DVDA]

When you reactivate when a house is in decay, it will go condemned. The house will refresh about 24 hours after you resub. It's just what happens.

Its been more than 24 hours all the houses except 1 are condemned

 

[Picus of Napa]

But this was their billing changes that messed me up, and by not helping they LOSE me...so the trick backfires

Best thing you can do is like others said and pm the chick. From what I understand it should not assist you in getting back grandfathered houses, lame.

 

[DVDA]

I messaged her, made the thread and emailed her, I pray that she sees it but with the long weekend I dont expect her to be working. Just have to see what happens. If I dont hear from her by tomorrow morining I will need to trade the houses to buy me more time until I can speak with her, if they cant be regrandfathered because of the trade then at least I know I tried.

If it cant be re-grandfathered I will still quit the game, houses mean more to me than items so I will demo the houses at a publicly published time for everyone to enjoy all my goodies before I go.

 

[Olahorand]

What happens, if you open the house sign on your most important house, go to Ownership tab and select "Make primary"? This should change that house to non decaying, and make the other start decaying, if I remember right from the description.
On Legends I could help you out with storage space (Keep in Felu).
*Salute*
Olahorand

 

[sablestorm]

Its been more than 24 hours all the houses except 1 are condemned

Oh, this is an account with multiple grandfathered houses on them. I missed that part. Yeah, for that I can't say what would happen. You'll likely have to get help from Mesanna in this matter but in reading your situation, I think it likely she will help. You've still got time to get it straightened out.

 

[DVDA]

Make primary is grayed out unfortunately

 

[DVDA]

Oh, this is an account with multiple grandfathered houses on them. I missed that part. Yeah, for that I can't say what would happen. You'll likely have to get help from Mesanna in this matter but in reading your situation, I think it likely she will help. You've still got time to get it straightened out.

If she is not on vacation

 

[Olahorand]

Make primary is grayed out unfortunately

and it was the owner account?
Hm, maybe this feature was only available before the big "We will not allow more than one house per account any more, so please select the one you want to keep and demolish the others" saga, which ended (of course after many people demolished secondary houses on other shards believing that story) by making them "Grandfathered".
*Salute*
Olahorand

 

[DevilsOwn]

I haven't used it, but have read there is a help function somewhere and a real live person will call you back within five minutes, have you tried that? and does anyone have a link to it?

 

[DVDA]

and it was the owner account?
Hm, maybe this feature was only available before the big "We will not allow more than one house per account any more, so please select the one you want to keep and demolish the others" saga, which ended (of course after many people demolished secondary houses on other shards believing that story) by making them "Grandfathered".
*Salute*
Olahorand

Yep, account owner.

 

[DVDA]

Mesanna was able to fix the decay problem, and she allowed me to keep 2 of the 3 houses. I only really used Sonoma and Pacific so the Legends shard house is going to fall. I would like find Gandolf (I use to have his contact) to see if he wants the house since we were neighbors. Maybe he wants the extra storage.

If anyone knows where I can find him, please let me know.

Thanks again guys for pointing me toward Mesanna she was very helpful

 

[kelmo]