FYI Don't buy a code right now! Update! (It's safe to buy again) OR is it!?

[MalagAste]

Just an FYI for anyone that is thinking about purchasing any codes for UO right now.... apparently the website is screwy and you can purchase a code and they WILL bill you but you will NOT be getting the email with the code.

I'm told after spending 2 hours trying to contact customer support this morning that it's not functioning and they have NO ETA on when it will be fixed.

I'm rather P.O.ed with EA still right now and I told them that "good" customer support would be to take the site all the way down so you don't end up with a bunch more players who are totally ticked off. I mean it's one thing to go to the website and have it say "Temporarily out of service" and to check back later.... but it's another thing entirely to let me buy something thinking I'm getting in and then to force me to play the waiting game and have to call you all ticked off because I didn't get my email and then have you tell me the website is down... Doesn't take rocket science to figure out that if the code part isn't working you should shut the WHOLE THING down.

This is why EA customer service sucks... When they are too stupid to realize that people will be pissed when they purchase something and don't get it... I'd rather know the website is down and to check back later than to be allowed to buy something I'm not getting. And no they have no idea if I will ever get my purchase. They don't have any way to even refund me because they can't see that I made a purchase at all either. All that is down. The only thing up is what looks perfectly normal... And yes you can go right ahead and buy something and waste money because it'll let you do that... but you can't get a code.



So warning you all now DO NOT buy anything off the store until further notice.

I suppose when I finally do GET my code I'll let you know... but for now I'd like to save you all the headache I just got.

 

[Luvmylace]

Re: FYI Don't buy a code right now!

me too

 

[Fridgster]

Re: FYI Don't buy a code right now!

Ok well now that is severely screwed up. Sorry no other way to paint that. Thanks for the heads up!

 

[old gypsy]

Re: FYI Don't buy a code right now!

If EA wants to keep UO subscribers paying and playing, things like this should not happen. I hope you get your code (or at the very least, get your money back).

 

[MYUO]

Re: FYI Don't buy a code right now!

I bought a Gothilic code on Monday, updated my account but can get the chest of sending in game bz the system said the code was invalid. Sent email, no response. Talked to EA customer service and was told they were working on it. The charge already showed up on credit card. If this is not resolved, I will dispute the charge with my CC company.

 

[Tjalle]

Re: FYI Don't buy a code right now!

*sighs*

Sat down at computer thinking should I check UHall or should I buy a GTC for the account that for no reason had its CC declined.

What did I do?

Five minutes later I find this thread. Still waiting on that code...

 

[A Thought Elemental]

Re: FYI Don't buy a code right now!

I bought a Gothilic code on Monday, updated my account but can get the chest of sending in game bz the system said the code was invalid.

Make sure you are entering all of the letters as capital letters.

!!!!!!!!!!!!!!!!!!!!!

 

[MYUO]

Re: FYI Don't buy a code right now!

Make sure you are entering all of the letters as capital letters.

!!!!!!!!!!!!!!!!!!!!!

I copy and paste the code from the order confirmation directly into the in game item claiming gump. It worked for account update on EA web site but not in game.

 

[lupushor]

Re: FYI Don't buy a code right now!

This is mugging !

 

[Lady Storm]

Re: FYI Don't buy a code right now!

Thank you ...

Was just going to visit there, after I read stratics, to buy a few rustics an a few SA upgrades ...

Well that just shortened my shopping down....

 

[Mesanna]

Re: FYI Don't buy a code right now!

Hello Everyone,

We are looking into what might be causing this issue and will get back to you as soon as there is a solution. I have contacted Origin and waiting on a reply.

As soon as I know you guys will know.

Thanks everyone and sorry for all the added frustrations.

Mesanna

 

[Phange_of_Phage]

Re: FYI Don't buy a code right now!

Why does it seem that Messena has to get involved in every single detail of UO for anything to be done at all. I mean its great she does it but what happened to having department managers and areas supervisors putting out quality work...

 

[MalagAste]

Re: FYI Don't buy a code right now!

Why does it seem that Messena has to get involved in every single detail of UO for anything to be done at all. I mean its great she does it but what happened to having department managers and areas supervisors putting out quality work...

She doesn't have to... she does because she cares.

And caring is part of her job.

 

[Pinco]

Re: FYI Don't buy a code right now!

if the mail don't arrives, just look into the order history, you can get your code from there...

 

[A Thought Elemental]

Re: FYI Don't buy a code right now!

I don't know if this helps, but, when I ordered my code (which worked in-game) a few days ago:

- that email with the code was sent to the email address associated with the Paypal account I used to pay for it;

- the code worked in-game when I typed it in by hand, with the dashes, being sure to use capital letters. Lowercase letters caused it to fail, and I wasn't able to cut and paste;

 

[MalagAste]

Re: FYI Don't buy a code right now!

I called them. The program that generates the codes and sends out the emails is NOT working. So therefore it's NOT anywhere.

According to them it's something that occurred sometime last evening. Nice of them to let us know don't you think?

And I also chewed them for not having UO anywhere... not when you call not on their stinking help screen... you have to seriously dig to find any references to UO... you'd think when you have a game about for over 14 years they might care about it enough to have some mention of it somewhere... but no. I gave them hell when I called about it.

 

[Tjalle]

Re: FYI Don't buy a code right now!

Thank you Mesanna for helping us with this and Thank you MalagAste for giving them hell heh.

 

[hen]

Re: FYI Don't buy a code right now!

I called them. The program that generates the codes and sends out the emails is NOT working. So therefore it's NOT anywhere.

According to them it's something that occurred sometime last evening. Nice of them to let us know don't you think?

And I also chewed them for not having UO anywhere... not when you call not on their stinking help screen... you have to seriously dig to find any references to UO... you'd think when you have a game about for over 14 years they might care about it enough to have some mention of it somewhere... but no. I gave them hell when I called about it.

Aye thanks for raising hell with them, they need more of that sort of thing.

 

[MalagAste]

Re: FYI Don't buy a code right now!

Well I would suggest that any of us that do call should give them hell about not seeing UO anywhere! It's maddening... no wonder we don't get new players... I mean can't even find us in the help!

And I said to the lady I've played for over 10 years... I have NEVER had this much of a problem trying to talk to a real freaking person..... or find UO help!!! I asked them wth was up with that?????

I told them straight up that I'd put up with quite a bit from EA but this seriously takes the cake... and if they want to know why other games are doing better it comes right down to customer service or the lack there of on the part of EA.

 

[Barok]

Re: FYI Don't buy a code right now!

She doesn't have to... she does because she cares.

And caring is part of her job.

They should *ALL* care. They should just fire the rest and hire some Mesanna clones.

 

[MalagAste]

Re: FYI Don't buy a code right now!

They should *ALL* care. They should just fire the rest and hire some Mesanna clones.

Truth be told everyone should "care" about their job. Certainly I do. Mesanna does and it shows... that's all.

 

[A Thought Elemental]

Re: FYI Don't buy a code right now!

Truth be told everyone should "care" about their job. Certainly I do. Mesanna does and it shows... that's all.

Yeah

Either it is something you're passionate about, or you're not. But really, the passion doesn't come from the job/money part of it.

 

[outcry]

Re: FYI Don't buy a code right now!

Hello Everyone,

We are looking into what might be causing this issue and will get back to you as soon as there is a solution. I have contacted Origin and waiting on a reply.

As soon as I know you guys will know.

Thanks everyone and sorry for all the added frustrations.

Mesanna

What they really need to do is give her a huge raise.....

 

[MalagAste]

Re: FYI Don't buy a code right now!

What will likely happen is she'll get fired. Seems to me that whenever we get a DEV that is totally devoted to UO and is good they get fired.

 

[Warpig Inc]

Re: FYI Don't buy a code right now!

After long haul with the link bull. Top it all off one of the accounts not auto set renew. Same BS with no path from EA site login to get to my linked UO accounts. Hell the only way I can login to EA is to do the forgot password and reset it to login. Try to login gives the login name not valid. Same login name that is on the password rest. They just need to put the old account system back in, and tell EA to get bent and the check is in the mail for their share. It is true there is no path to UO account from EA.

Funny thing is the Email I got about the account not renewing was from WarHammer Online

Subscription is not set to renew
If you did not authorize this, please contact support at (650) 628-1001. Phone support hours are 10:00 am - 10:00 pm eastern time, Monday through Friday. You can find further information on account security at Warhammer Help Center.


If the number is called above doing the push number phone game. Of the list of games, UO let alone Warhammer are not on the list. Hitting other games or waiting for service get you recorded message telling you to login at the EA site for help. Ya right. At least the warhammer link has more tags for UO then EA but still no help.

Will try to poke at the mythic login for a bit till get locked out. My stress relief game is turning on me. Bedazzle3 is looking pretty good right now as a grind time. UO may not be dead but the lack of their ability to take a willing suckers money tells me it is really near.

UPDATE: As a last ditch effort tried the EA login and the pixel gods took me right to account management instead of the useless EA page. So Say We All! Still going to play Bedazzle3 instead.

 

[Sevin0oo0]

Re: FYI Don't buy a code right now!

Why does it seem that Messena has to get involved in every single detail of UO for anything to be done at all.

She should make clones of herself; If you're a guy, she'll make you give up that man-card. if a female, she can give a whole new meaning to the word Queen B**** if you mess with her, or hers. To players, she's just as sweet as can be, thankful we have her on our side.

 

[MalagAste]

Re: FYI Don't buy a code right now!

Ok updated FYI...

They have fixed the site and I finally got my 2 emails one with and one without my code... nearly 36 hours AFTER purchase.

And amazingly it actually worked. I half expected it to fail and tell me the stinking code was invalid.

 

[Tjalle]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

I also got two e-mails this morning. One with a code and one without.

It worked for me so I´m good now.

 

[Redxpanda]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

I purchased my code over 2 DAYS AGO. When i didn't receive my code, they said call back the next day. I contacted them today and they told me to contact them in 24-48 hours. Transcript follows:

Ea: Thanks for contacting EA Help! My name is Ea how may I help you?
you: I placed an order over ***** days ago and i still have not received it
Ea: Where did you purchase the game from?
you: store.origin.com
Ea: May I know your order number?
you: *****
Ea: Please allow me sometime so that I can check for you.
you: ill be here
Ea: Okay.
Ea: Thank you for waiting. I really appreciate your patience.
Ea: I have checked for your order and found that you have placed an order for "Ultima Online: Stygian Abyss (PC Downloadable)"
you: yes
you: i was supposed to receive my upgrade code and never did
Ea: The order status is not yet completed.
Ea: It will take sometime to get updated.
you: i was already charged for it, i dont see why it takes so long to send me a code
you: when i purchased a similar order on the 14th, the code was sent within minutes
Ea: Yes I do ;understand.
Ea: Once your order get completed then your registration key get unlock.
you: why wasnt my order completed when i placed it
you: it was a weekday, i had to work and i assume everyone else did
you: i don t understand why i can place an order one day and it works fine and now i have to wait days for the item i was already charged for
you: can you explain that to me?
Ea: I am really sorry for any disappointment this may cause to you.
you: does that mean you cannot explain it?
Ea: No.
Ea: Please wait for sometime 24 to 48 hours.
you: 24 to 48 hours on top of the 24 to 48 hours i already waited? No thank you
Ea: Once your order status get updated then your issue will be resolved.
you: please cancel my order
Ea: When youll place any order then it will go to different different verification phases.
you: i just want my order cancelled and the money refunded
info: Your chat transcript will be sent to ****@***.com at the end of your chat session.
Ea: I am sorry but your order can only be cancelled once the order has been completed.
you: You charged me for something that was not and is not being delivered to me
you: you are telling me that it takes 4 days to send an email with the code that i paid for and i am telling you that i do not want this item
you: you cant force me to buy something i do not want
you: if you can see the order, you can cancel it
Ea: One moment please, while I review this account.
Ea: I do understand that you want to cancel the order but it can only be cancelled once it get completed.
Ea: Please allow for some more time.
you: that doesnt make sense
Ea: Once the status changed to "completed" then Ill cancel it.
you: how can you cancel a completed order but not one that is processing?
you: that is so backwards
you: I will not be contacting customer service again. I already spent 45 minutes on the phone and in live chat about this
you: i have more important things to do with my time
you: The charge will be disputed with my bank. Please make a note on this order stating that i cancelled it
Ea: Im still looking into your issue. Thanks for your patience.
Ea: Please contact us after 24 to 48 hours.
Ea: I assure you that Ill cancel it once your order status get changed.
you: no i will not contact you anymore. The person i spoke to on the 23rd told me to call back on the 24th. It is now the 25th and you are telling me to call back on the 27th? NO THANK YOU
you: Let me make one thing very clear: I will not be contacting customer service again
you: As far as i am concerned, i have spent enough time on this matter and i am considering it resolved from my end
you: Any charges to my card will be disputed because as i have stated several times, i do not want this
Ea: I am really sorry for any disappointment this may cause to you.
Ea: Please dont worry at all.
you: If you choose to complete this order and send me anything, i will not accept it
Ea: youll get a confirmation through email.
you: a cancellation confirmation?
Ea: No.
Ea: A confirmation mail that your order get completed.
Ea: When youll get it then please inform us so that we ll cancel it.
you: the only confirmation i want to receive from you is a cancellation
you: As i have stated before, i will not be contacting you anymore. Your wait times are horrendous and your customer service is unsatisfactory
Ea: Alright.
Ea: Is there anything else I may assist you with today?
you: just put a note on the order
Ea: Sure.
you: thats all thank you
Ea: I can understand your anxiousness with this, had I been in your place I would have reacted in the same way.
Ea: Thank you for contacting EA. Is there anything else I can help you with today?
you: no thank you
Ea: If you need help with anything else, please feel free to contact us anytime!
you: thank you, have a nice day
Ea: Have a nice day and take care.

 

[MalagAste]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

Redxpanda I totally feel your pain. This is the same BS that I went through just over the last couple days. I did at 3am finally get my code. But that's totally not cool.

I got the run around everytime I called. One time they finally called back and NO ONE was there. I answered within 2 rings and there wasn't anyone on the other side. By the time I actually got to talk to someone about my problem I was so livid I could barely talk without screaming. I was so irritated.

 

[Redxpanda]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

I agree completely really bad service. Oddly enough (not really), they sent a code to my email that "has already been used"

Assuming that they are not going to charge me for this code, i see the charge from them is off my account so i will place another one when and if i choose to.

Update: They billed me for the invalid code

 

[vlademire tepish]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

i had same problems with the payed for code called got them in there chat help box nothing helped thay told me that the e mail that was used for the codes did not match the one on my account info but i sent the god of uo a e mail(Mesanna) and is if by magick the e mail worked n the code was in my in box the next day so just goes to show u who cares and it is not the cust suport

 

[Deb]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

Hello All,
Mine is the opposite problem...I am trying to upgrade an account
to Stygian and it says I have already purchased this.
I did for my other accounts when it came out, but now it won't let me
purchase just the upgrade code.

Any help would be appreciated.

 

[MalagAste]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

Hello All,
Mine is the opposite problem...I am trying to upgrade an account
to Stygian and it says I have already purchased this.
I did for my other accounts when it came out, but now it won't let me
purchase just the upgrade code.

Any help would be appreciated.

Odd. I was doing the same thing but it let me upgrade. I bought just the upgrade code. Of course now I may have to get the High Seas for the account too now.... *sighs*

I'd try going through helpea.com or whatever it is... and have them call you.

 

[Deb]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

Now I have to laugh, it finally let me purchase the code...used my
husband's e-mail. Now I get the Code has already been used.

Seriously!?!...what was wrong with UOGAMECODES? I never in all
the years ever had a problem with them..

I am in line waiting for EA Customer service.

 

[Sir Ophid of Yew]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

Now I have to laugh, it finally let me purchase the code...used my
husband's e-mail. Now I get the Code has already been used.

Seriously!?!...what was wrong with UOGAMECODES? I never in all
the years ever had a problem with them..

I am in line waiting for EA Customer service.

See my thread. The same thing happened to me. I was on hold forever 4 different times. When I finally was helped, they issued me another code and that one also says that it has already been used. She told me that if it didn't work to call back in 48 hours, because it's a Mythic issue and they had to escalate to them and it might take 2 business days. Don't give up, because according to my customer service agent, they have no idea that there is an issue.

There are other threads with our fellow posters having this exact same issue.

The bottom line is that the original poster may want to remove the line that says it's safe to buy codes again.

 

[MalagAste]

Re: FYI Don't buy a code right now! Update! (It's safe to buy again)

See my thread.

The bottom line is that the original poster may want to remove the line that says it's safe to buy codes again.

Fixed.