Server Lag Part ????

[Carharrt]

One way to think about it is.... Maybe other games don`t lag because they don`t run thru alter.net? Does WoW hop thru that? Does any other game you play hop thru that? I mean ALL internet traffic runs thru the exact same networks and servers right?

I feel for the ones who are having connectivity issues but you need to lay the blame in the right direction.

 

[Kylie Kinslayer]

I feel for the ones who are having connectivity issues but you need to lay the blame in the right direction.

Agreed. And in reading all of what appears to me to be highly detailed info in this thread: http://vboards.stratics.com/uhall/257836-comcast-lag.html It looks like the blame falls straight on alter.net. Or, with following it logically it does anyway.

 

[Kellgory]

As much as I would like to say it is EA's fault and that it has something to do with one of their routers going bad, the facts just doesn't back it up at this point. As people have pointed out, the people having the lag issues are all using the same ISP. When your having lag issues have you asked your guildmates if they are having the same issues and if so what ISP are they using. I know when I was having problems with Cox and the West Coast servers, every guildmate regardless of where they lived would say in vent almost at the same time that they were locked up and every single one of us had the same ISP, but those guildmates that used a different ISP were just fine. Here is a copy of the email that I had sent to UO support dated 9/18/09 using the UO Traceroute. Here is the Stratics link to the UO server IP address and there is also a link at the bottom of the page to UO's traceroute program http://uo2.stratics.com/technical-information/server-ip-addresses


I keep getting poor connections to this server, and other people that use Cox are also complaining that they are having the same problem. Can you explain what is causing this?


This message was automatically generated by the Ultima Online TraceRoute &
Link Diagnostics program.

This utility is used to test the link between a player's computer and the
Ultima Online game servers in an attempt to determine whether or not the
player will experience any lag or packet loss during their gaming session.

The user's connection was given a rating of poor,
and this e-mail is being sent in order that you may help clarify and/or
rectify the problem. Below is the traceroute information:

Traceroute from
to central-aw4.owo.com (159.153.209.42):
Host Name IP Address Hop Ping Avg % Loss
COX-68-12-9-65-static.coxinet.net 68.12.9.65 3 13ms 0%
COX-68-12-19-244-static.coxinet.net 68.12.19.244 4 21ms 0%
COX-68-12-19-4-static.coxinet.net 68.12.19.4 5 21ms 0%
paltbbrj01-ae0.0.r2.pt.cox.net 68.1.0.234 6 64ms 0%
edge03.eqx-sjc.ea.com 159.153.192.254 7 63ms 0%
edge01.eqx-sjc.ea.com 159.153.192.1 8 61ms 0%
* Unknown Host * 159.153.192.230 9 81ms 0%
central-aw4.owo.com 159.153.209.42 10 61ms 66%

 

[Storm]

I have comcast and I have had problems like this in the past! I have found one way that works for me about 50% of the time keep in mind i may have to do it 2 or 3 times in a row!

I have a cable modem! I unplug my modem for about 10 min or so causing my modem to to reset with my isp!

Not saying this will work for everyone but it has worked for me! give it a try what do you have to lose?

Just trying to help!

and when i say unplug I mean the power cord and the coax

This is why this works some times

When a packet arrives at a router, the router examines the IP address put there by the IP protocol layer on the originating computer. The router checks it's routing table. If the network containing the IP address is found, the packet is sent to that network. If the network containing the IP address is not found, then the router sends the packet on a default route, usually up the backbone hierarchy to the next router. Hopefully the next router will know where to send the packet. If it does not, again the packet is routed upwards until it reaches a NSP backbone. The routers connected to the NSP backbones hold the largest routing tables and here the packet will be routed to the correct backbone, where it will begin its journey 'downward' through smaller and smaller networks until it finds it's destination.

basicly you are trying to tell it to use a different route this could still be through alter.net routers but a different box that routes it in a different way this is why some people can go through alter.net and be ok and some not it has seen your address before so sends it through the same path every time

 

[Cirno]

The blame is on UO that is where it is due. That is the only company that is to blame, you pay them for good service if they don't deliver it's their fault.

This is not due to my ISP.
So the only person left to blame is UO for not correcting this problem.

Well, okay then

 

[Hi my name is]

Well, okay then

I'm sure Vyal is just frustrated with everyone trying to tell him what the problem is when they clearly have no idea what they're posting about.

 

[Petra Fyde]

Kellgory, I'm sorry, you're route is incorrect, the .owo addresses are no longer valid, all the servers were moved.
I believe we have the correct addresses here:
UO Stratics *New* | Server IP Addresses

On 3rd January, before we installed Lady Laurel in the Sparrow's Nest, Jeff tweeted:

@PetraFyde1 @karinastweets Had my guys look into this & unfortunatly it's out of our control. We'll be notifying Verizon today.

 

[Ezekiel Zane]

I have the same problem although I'm on the west coast playing a west coast shard.

The problem is with Verizon's Business network

See:
Whois - IP Address - Domain Name Lookup 152.63.41.234

The alter.net IP addresses are registered to Verizon Business.

The internet is connected through many IXPs, (exchanges), which connect all the major ISP's networks together. It was posted in one of these threads that recently Comcast and Verizon joined networks and that seems to be when the problems started.

The problem is with alter.net and their equipment. Not Comcast. Not EA. Now I fully believe though that Comcast, as my ISP, is responsible for delivering the service I pay for regardless of who owns the equipment. It's on them to make Verizon fix this. The best EA could do is to send a request to Verizon and hope they fix it. They can't make them do anything though.

 

[Petra Fyde]

Question: If I order an item from a company, and that company sends the item as requested, but the mail company drop it and lose part of the package, who's at fault? Me for ordering it, the company that send it or the mail man who dropped it?

Comcast orders the 'packet'. EA sends it. Verizon/Alter.net are the ones who are dropping it.

 

[Ezekiel Zane]

That's a good analogy Petra, for a tangible item, but not for a service.

If I pay a company for a service then it's on them to deliver that service. If they choose to use a 3rd party who then fails to ensure that level of service that I pay for, then it's up to the service provider to either make the 3rd party live up to the subscriber's standards as paid for or to replace the 3rd party with another entity that will do the job.

In this case I pay Comcast for 50Mb/s internet service. That's their top tier rate where I live. I have a signed contract between them and I. I send them a check every month and they provide my internet service at the rated speeds I agreed to pay for. That my service is routed through another company's network and it fails to meet the standards of the agreement I have with Comcast, well that's on Comcast to correct. They have entered into whatever sharing and or combining of networks with another company and I'm sure in their agreement there are avenues to pursue should one company fail to live up to the standards of service that each companies customers pay for.

 

[Petra Fyde]

agreed, I was only hoping to clarify where the blame lies. Comcast need to smack the mailman.
EA have contacted them, and in a further tweet on Wednesday Jeff is following up.

My post may have followed yours, but I wasn't actually posting in reply to you specifically The link at the top of my post will show you which post I clicked the reply button on

 

[Mapper]

I ain't a rocket scientist, but I would guess one of your problems would be the upload speed. *shrugs*

Unlikely, Max upload I get in Scotland is 0.4mb/s up and I don't lag at all.

 

[Ezekiel Zane]

No, I know. We're both just trying to point out that it's really not EA's fault and there's little they can do about it.

EA provides the end service. That is not where the problem lies. It's with the connection and that's the realm of the ISP.

 

[Vyal]

There is a problem with your theories however....
Alter.net works fine when you get routed through for other games or services.
So why does it not work for UO?
Why is UO the only service with this lag?

You people keep screaming alter.net but it's UO's fault this is not fixed.
How is this for you Petra,
What if...
Battlefield 3 gets launched & it's totally lagged up so laggy
it's unplayable...
But it's not your ISP's fault.
Do you think EA would fix that or just leave it go? & how long do you suppose that would take to get corrected? I say a day tops....

This has been going on for close to 5 months here on UO with not even so much a single post from the developers about this.
The problem is with UO & the blame is all on them for not getting this issue fixed.

w/e I know lots of people have already closed all their accounts, UO doesn't give a damn about it's customers at all.

 

[Ezekiel Zane]

It's not just UO for me. I never said it was. As a matter of fact in other posts in the other threads about this I've stated that during this prime-time lagfest I also have noticeably slower internet surfing. It's as bad as 10-12 seconds to load web pages from west coast based companies/servers. Any other time I have 1-2 second page loads to the exact same sites.

 

[Ezekiel Zane]

I'm down to just two active accounts right now for the first time in 6 years. I just last week canceled two accounts and in the survey I was offered, I put the horrific lag during prime-time as one of my main reasons for canceling.

 

[Ezekiel Zane]

I don't know that it's EA fault or not. I don't personally believe that it is. I'm more the willing to accept the possibility though that I could be wrong. Regardless though EA is a company large enough and with enough clout that one would think they could flex some muscle, on their customers behalf, and help to get this situation solved whether it's their fault or not.

 

[HD2300]

Here is a image of a traffic jam. Although you start seeing the delays here, the CAUSE of the delay could be 5 miles up the road where all lanes merge into a single just lane, because the city decided it is cheaper to maintain and operate a single lane instead four lanes to save money.

Somebody should reopen up the lanes.

 

[Ta_Mira]

I would like to suggest to those who want to help by posting that they are not lagging to please include details. For instance, I live in TN and I play Napa I have lag to the west coast shards but at that time east coast shards will most of the time be playable. So it would help if you told us where you were connecting from and if all shards are playable or just the shard you play is playable. Perhaps even provide a good traceroute if you really want to help. To just repy saying you are not lagging is like those of us lagging saying we are and not providing details.

As I said above I play on Napa even though I live near east coast. The reason I play Napa is I had this same issue when I lived in Alabama using Knology and it was Alter.net that was the problem then. I found that I got better ping times to west coast servers even though I was on the east coast. My solution was changing shards because I didn't mind starting over on a new shard then however now I don't want to start over again.

When it is all said and done, each of us (and some of us already have) having this problem will come to a point where we have had enough. Some will change shards and some will quit. I think that if EA would like to hold on to its players they should offer to let those that would be willing to have a one time move per character to another shard without charging those people extra. It would be something that is under their control that they can do to help and keep players from quitting.

 

[Kellgory]

Kellgory, I'm sorry, you're route is incorrect, the .owo addresses are no longer valid, all the servers were moved.
I believe we have the correct addresses here:
UO Stratics *New* | Server IP Addresses

On 3rd January, before we installed Lady Laurel in the Sparrow's Nest, Jeff tweeted:

The traceroute that I posted was from 2009 and was part of an email that I had sent to UO Support asking if there was anything they could do on their end with the lag the players were having at the time. I'm not sure when the IP address changed for some of the shards.

 

[enderz]

I unscribed due to the lag issue that is not being fixed.

I play on atlantic, I have comcast.

Only a few shards ping horrible.

Wont pay to play during off hours when either comcast or mythic has it's head up it's own arse.

 

[Alstadt]

i use comcast and no bad lag problems,here is a tracert

 

[Cogniac]

i use comcast and no bad lag problems,here is a completely unreadable tracert

Fixed that for you.

You might want to upload your picture to an image hosting site and embed it instead of directly attaching it; directly attached images get compressed quite a bit.

agreed, I was only hoping to clarify...Last edited by Petra Fyde; Today at 03:11 AM.

I was about to say "Holy crap! Ol' Lady Petra is up late!" But then I remembered the whole "England" thing.

 

[Lynk]

Not going to read all the crybaby posts above because I don't have the time, but I've been getting bad lag in the evenings to east coast servers lately.

My connection to west coast servers has been flawless though, so I just play on those.

 

[old gypsy]

I don't have Comcast, but I keep experiencing a good deal of lag at various times. Sure wish they could pin down the problem and fix it.

 

[soze]

I unscribed due to the lag issue that is not being fixed.

I play on atlantic, I have comcast.

Only a few shards ping horrible.

Wont pay to play during off hours when either comcast or mythic has it's head up it's own arse.

This is really the heart of the matter, isnt it? I mean, why would anyone pay to play a game that is essentially unplayable?

Ea/Mythic/UO can all point scratch their heads and say "well, not our problem, out of our contral"...yet, when people start cancelling accounts because of this....it IS their problem to try and find a resolution to.

I had weeks of frusteration of this and finally unsubscribed. And still....i read about it on the forums. You would think some PR is in order from UO....that is in their control.

 

[soze]

I unscribed due to the lag issue that is not being fixed.

I play on atlantic, I have comcast.

Only a few shards ping horrible.

Wont pay to play during off hours when either comcast or mythic has it's head up it's own arse.

This is really the heart of the matter, isnt it? I mean, why would anyone pay to play a game that is essentially unplayable?

Ea/Mythic/UO can all scratch their heads and say "well, not our problem, out of our contral"...yet, when people start cancelling accounts because of this....it IS their problem and they need to try and find a resolution to.

I had weeks of frusteration of this and finally unsubscribed. And still....i read about it on the forums. You would think some PR is in order from UO....that is in their control.

 

[Lord Frodo]

Because if it were the EA Servers then it would be causing lag for everyone, not just comcast users. Not all comcast users are having this problem and until you can get a trace from everyone to the shard you play then you will never know where the problem is. CHILL OUT!

The problem is with the hop to Alter.net. This has been posted I don't know how many times. I doubt you have a degree in networking so please stop acting like you know everything about it.

The problem is in the UO servers. That is the fact, after doing much looking into it. The problem is 100% with the UO servers.

I have seen this with other games that close down their servers. This is how it starts to save them money. Next thing you know they are gone. Maybe this is why UO has been so quiet on the issue.

So both of you are System Techs? You both agree it is Atler.Net, so where is it UO Servers fault? And by the way 21 years System Tech retired 1993. Troubleshooting a system is the same then as it is now. I go through Alter.Net with no problems.

 

[Vyal]

So both of you are System Techs? You both agree it is Atler.Net, so where is it UO Servers fault? And by the way 21 years System Tech retired 1993. Troubleshooting a system is the same then as it is now. I go through Alter.Net with no problems.

Ahh the good old retired in 1993, 21 year system tech...
Thanks but no thanks Mr. 1972
Lets see 1993, was 56k IF that... & pay for every minute your online no one has the internet land.
Today is 2012 everyone has the internet, even low income welfare families get Comcast high speed for free.
Troubleshooting is WAY different.

 

[Kylie Kinslayer]

Ahh the good old retired in 1993, 21 year system tech...
Thanks but no thanks Mr. 1972

Dude trying to help and offer years of experience and that's the thanks he gets..... sad.


http://vboards.stratics.com/newreply.php?do=newreply&p=2079388&quoteall=1
A. Show respect at all times.
C. Personal attacks are prohibited.This specifically means any text/post that is blatantly attacking another person on or off the forum, especially in a personal way.

Think i'll be moving to the other forums this place is bogus...

 

[Petra Fyde]

Thread closed.

When we have something official to pass on we'll let you know, attacking everyone who's trying to help is unacceptable.