How do I cancel an account

[Smurcoch]

Hey All,

I know a lot of people are complaining that they can not re-activate an account, but I have the opposite problem.

There used to be an option to remove billing info and end the suscription of an account when the paid time runs out. Now I can not see this option.

If anyone has an idea, can you please let me know. I do not want to have multiple accounts open any longer.

 

[Salivern_Diago]

Theres a big red button at the bottom that says "Cancel Subscription", thats the one you press

 

[Smurcoch]

Sorry....

I think I'm blind....

I see no red button at all.

There is nothing that I can see in the new webpage that says cancel, or remoe billing info.

Did you look at the new web page before you even posted?

 

[James [W^H]]

Hi,

If you do not see the cancel subscription button, click on the "Set Description" button and it should show up if everything is setup correctly.

The below link shows a picture with the cancel subscription button. It is also listed in the FAQ on the UHall Home Page.

http://vboards.stratics.com/uhall/248715-{guide}-how-get-your-accounts-management-page.html

Katrena

 

[Tina Small]

A player has also discovered how to remove or edit credit card information. See this thread (about the third post into it) for further details: http://vboards.stratics.com/uhall/250766-changing-billing-information-after-imputed.html.

 

[Viper09]

What account is listed in your pull-down menu? Make sure it's your UO account. (name that has "_uo" after it) There should be a button that says cancel subscription or edit subscription or something like that.

 

[Fayled Dhreams]

annnnnd after all of the above, the >end subscription< completely (no login access to remaining time)

doesn't seem to be available
I canceled the "renew bit" (think/hope)
and am waiting for the turnin before fully deleting everything else I can ...

Luckily for me ... I have >only< two accounts with EA ...
won't matter if some asshat manages to hack in and get >one< banned
EA can >Only< ban the other ...
*shrugs*
really should have left me the option TO END the account completely

 

[Viper09]

annnnnd after all of the above, the >end subscription< completely (no login access to remaining time)

doesn't seem to be available
I canceled the "renew bit" (think/hope)
and am waiting for the turnin before fully deleting everything else I can ...

Luckily for me ... I have >only< two accounts with EA ...
won't matter if some asshat manages to hack in and get >one< banned
EA can >Only< ban the other ...
*shrugs*
really should have left me the option TO END the account completely

Why would you feel a need to completely end the account and forfeit remaining time?
Assuming that someone could hack and login seems a to be a bit unreasonable.

 

[Larisa]

Sorry....

I think I'm blind....

I see no red button at all.

There is nothing that I can see in the new webpage that says cancel, or remoe billing info.

Did you look at the new web page before you even posted?

IF you have all accounts linked properly, are viewing the account you want to cancel in the drop-down menu at the top AND have clicked the *Set Discription* Button, you >SHOULD< see this:

http://i53.***********/10pnic9.jpg

IF you cannot see that button and you have done all of the above, then you're accounts did not link properly and you should call customer service.

 

[Fayled Dhreams]

Why would you feel a need to completely end the account and forfeit remaining time?
Assuming that someone could hack and login seems a to be a bit unreasonable.

assuming that any UO account >could be hacked< IS NOT an unreasonable assuption ...
More than one HAVE BEEN hacked ... agreed?

I >would Not be here< IF I could know for certain that any account associated with my >MONEY< (via my EA stored data)
was Unpaid for and NO "remaining time" could be accessed ...

they can keep the money ... was already an agreed upon provisio (no refunds)
'tain't aboput the money ...
its about CONTROL of access to the account ... permanent and known CONTROL of access to the account.
You aren't thinking large picture here ...
your thinking in the singular ... in this case myself ...
now

IF I told one of my kids that NO MORE uo for YOU ever (since I'm the one with money, I may, parental Right)

I >could enforce that< ... >completely<
cancel the account and remaining access time.

ANYONE that wants to play as much as ONE minute ...

would need to give money... yes? trackable money
rebellious child, scumsucking hacker ... both would need give money.



yw / no charge
be well viper09

 

[puni666]

http://i53.***********/10pnic9.jpg

Lol, DUH.

 

[Capn Kranky]

If you have accounts that are linked to the master one, and with current payment info, there is a CANCEL button. I know because I used it 2 days ago.

Get to the AM page that allows you to see the current subscriptions (I think thats the one). There is a grid at the bottom that shows linked accounts and one or more will have information on when it is next due to be billed.

Click the one you want to work with and the CANCEL (or UNSUBSCRIBE) button will be there.