When it comes to Success and Winning, I personally think Napoleon Hill said it best:Indeed. I personally wanted to tell the single answer sooner BUT in scope with an answer to ... "Well if you are NOT going to do that ... what ARE you going to do?"
And yes, I do feel the frustration too of not hitting messaging deadlines.
In three years as part of this game and removing barriers to getting things done you would think we'd get better at this, but it remains an "opportunity for improvement" as they say in the Human Resources world.
- C
Success is achieved and maintained by those that try, and keep trying...
Winners never Quit, and Quitters never Win
Add those tidbits to a relentlessly applied Oz Principle:
What Else Can We Do To Achieve The Desired Result?
type of mentality, and I am certain you and your team will find the way to "Get Better" and capitalize on those "Opportunities for Improvements" as you put it.
It is obvious that "The Plan" currently in use to disseminate information and keep players up to date has not been working out so well...even to me.
You were in the military, as an Officer, Cal. And you were in the Air Force. I, too, served my country in the Armed Forces as an NCO in the Navy. I was introduced to the discipline of the service as a young man, and feel that that the discipline I learned there has served me well.
I am not sure why you folks don't seem to have an organized plan to ensure good communications with the player base of UO, or why when a wrench falls into the works, that there seems to be no contingency plans readily available to cope with the challenge. And honestly...one thing I am not a big fan of is deferring blame or making excuses for failure. I am extremely pleased to see that you did not do that in this case.
What I would love to see, as I am sure many others would, is a spelled out plan to use with your player base that we can count on for communication and updates on issues that we are waiting on. I do not believe that "No News is Good News". I think no news is no news, and for me, it becomes discouraging.
So, if it is possible to do so, I am sure that the time spent planning out a way to not have to tell us "No Excuses" in the future may be to put together (even with the help maybe of some of the more involved community members...I don't want to mention any names, but some initials that spring to mind are "Martyna Zmuir" and "GalenKnighthawke".

I admire you for coming here and posting this message. I am not trying to be a finger wagger/holier than thou, either. I am just sayin' that this is the time to make the plan, apply persistence, and follow it through with the kind of action we know you can muster.
I will, in closing, quote Mr. Hill, who says about plans, and finding ones that work:
If the first plan you adopt does not work successfully, replace it with a new plan. If this new plan fails, to work, replace it, in turn, with still another, and so on until you find a plan which does work. Right here is the point at which the majority of people meet with failure because of their lack of persistence in creating new plans to take the place of those which fail
Thomas Edison "failed" 10,000 times before he perfected the incandescent light bulb. That is, he met with temporary defeat 10,000 times before his efforts were crowned with success
Temporary defeat means only one thing-the certain knowledge that there is something wrong with your plan.