Never mind. Its pointless. EA should close down UO and personally I hope they do.
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Nevermind
- Thread starter Jirel of Joiry
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- Watchers 2
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Re: Something to think about ....
I don't know you personally, but I have read some of your posts and you seem to be very passionate about UO. However, comparing your quote to UO customer service is a bit over the top. No one here is being killed or dying for UO. That's just my opinion.
Borric
I don't know you personally, but I have read some of your posts and you seem to be very passionate about UO. However, comparing your quote to UO customer service is a bit over the top. No one here is being killed or dying for UO. That's just my opinion.
Borric
Re: Something to think about ....
-Galen's player
When you use genocide as your point of comparison that tends to obscure the message.
-Galen's player
Re: Something to think about ....
Hears something for you to think about...
Because you make a phone call to EA customer service, and end up with 1 Person out of 10 or maybe 40 who has no clue on what EA supports does not mean EA as bad customer service. It was one call one EA support staff person Its not the end of UO. Now if you made 10 calls got different support staff, and they told you the same thing. then I would say yes that is bad customer service.
Hears something for you to think about...
Because you make a phone call to EA customer service, and end up with 1 Person out of 10 or maybe 40 who has no clue on what EA supports does not mean EA as bad customer service. It was one call one EA support staff person Its not the end of UO. Now if you made 10 calls got different support staff, and they told you the same thing. then I would say yes that is bad customer service.
M
Morgana LeFay (PoV)
Guest
Re: Something to think about ....
Secondly...I will just leave you with an even more applicable quote that may sum up the state of Ultima Online even better than was expressed in the quote above...
"Lights have faded, euphoria is dead
Past and present, exalt of the weird
Chimerias petrified, eclipse and suspicion
Deafened scream, babylon fell" - Thomas Gabriel Fischer
Indeed...Babylon fell...as has Sosaria.
Take from it what you may.
First of all...there are no jewels of wisdom in this, the land of apathy, but I may presume that you took that from one of my posts, as I used it recently. Although, I cannot claim credit beyond my application here.
Secondly...I will just leave you with an even more applicable quote that may sum up the state of Ultima Online even better than was expressed in the quote above...
"Lights have faded, euphoria is dead
Past and present, exalt of the weird
Chimerias petrified, eclipse and suspicion
Deafened scream, babylon fell" - Thomas Gabriel Fischer
Indeed...Babylon fell...as has Sosaria.
Take from it what you may.
Re: Something to think about ....
Well when you have 4 locked threads about the same thing over and over again you should expected others to give you different results. Its the insanity of it all.
Re: Something to think about ....
When you call UO CS you get a person who may never have played or even serviced anyone from our game. You see EA grouped all its games CS to the Austin Tx support office.
I have talked to them many times and found barely 1 who even knew what I was talking about of an ingame issue. But I will tell you they will try their best to help you. If you cant get a reasonable answer, ask for a supervisor. They will find someone who knows what your requesting help on.
Now I will tell you they cant do squat on in game issues as the CS has nothing to do with the day to day running of UO. There are ways to contact GM's without too much fuss. ALot of times players do not word their requests correctly to get a reply beyond the canned answer most get.
We share GM's with other games so many do not know what your requesting help on as they do not play our game. Though it is part of GM duty to know the games they work on.
Wording is required to get quick GM response.
To be quite honset you would be best to ask here on a solution then que for a GM 90% of the time.
***gosh how I miss Augie, Atlas, Silvani and Bleach!!!**** Now those were GM's
When you call UO CS you get a person who may never have played or even serviced anyone from our game. You see EA grouped all its games CS to the Austin Tx support office.
I have talked to them many times and found barely 1 who even knew what I was talking about of an ingame issue. But I will tell you they will try their best to help you. If you cant get a reasonable answer, ask for a supervisor. They will find someone who knows what your requesting help on.
Now I will tell you they cant do squat on in game issues as the CS has nothing to do with the day to day running of UO. There are ways to contact GM's without too much fuss. ALot of times players do not word their requests correctly to get a reply beyond the canned answer most get.
We share GM's with other games so many do not know what your requesting help on as they do not play our game. Though it is part of GM duty to know the games they work on.
Wording is required to get quick GM response.
To be quite honset you would be best to ask here on a solution then que for a GM 90% of the time.
***gosh how I miss Augie, Atlas, Silvani and Bleach!!!**** Now those were GM's
M
Morgana LeFay (PoV)
Guest
Re: Something to think about ....
Silencing the masses is not an easy thing to do...despite the efforts of those that seek to perpetuate the status quo.
Re: Something to think about ....
The number you rang: 1-866-543-5435
is the ACCOUNT support number. They will help willingly if you have an account problem, however they can't help you with game problems.
While it's worrying that they were unable to give you accurate contact information, it is not a cause for jumping to the conclussion that the game is about to close down.
Question: Would you expect the accounts department of a sewing machine manufacturer to know how to make buttonholes on a specific model of sewing machine?
I'd say 'no, but I would expect them to be able to transfer me to the correct department'. The problems here are: 1. The accounts department didn't have the correct contact information to give, and 2. We should have better information on where to contact for what so that accounts weren't contacted in the first place.
The number you rang: 1-866-543-5435
is the ACCOUNT support number. They will help willingly if you have an account problem, however they can't help you with game problems.
While it's worrying that they were unable to give you accurate contact information, it is not a cause for jumping to the conclussion that the game is about to close down.
Question: Would you expect the accounts department of a sewing machine manufacturer to know how to make buttonholes on a specific model of sewing machine?
I'd say 'no, but I would expect them to be able to transfer me to the correct department'. The problems here are: 1. The accounts department didn't have the correct contact information to give, and 2. We should have better information on where to contact for what so that accounts weren't contacted in the first place.
Re: Something to think about ....
If you talked to someone from the United States, then things have changed since Ive used their support. The last time I called for help, the calls were being outsourced to India.
If you talked to someone from the United States, then things have changed since Ive used their support. The last time I called for help, the calls were being outsourced to India.
U
unified
Guest
Re: Something to think about ....
In my opinion, you got more support than you should have expected from someone who was not hired to provide that support. Microsoft does the same thing when they stop supporting an earlier version of any of their software or operating systems. Sometimes you will get a CSR who is not familiar with Windows 98, and was hired AFTER Microsoft stopped supportng that operating system. While they are no longer supporting Windows 98, the CSR might try to help and may end up giving you outdated information.
The responses you received, good and bad, should have been expected as many here have had good and bad experiences with customer support for this game. You were not given bad customer support because you were accurately told that EA no longer provides the IN-GAME support, but Mythic?Bioware does. Anything you received after that, well ...
Despite the experience you had, it is just bad form to constantly create threads about it. We got the point the first time, you didn't.
To be fair, no one is denying that customer support needs improvement. While it is not your fault, the company changed who provides customer support for Ultima Online. Those who are not responsible for providing support may not be fully aware of the game and may have been hired after the change. Any information they may provide might be from old notes left in their desk by someone who was a CSR years before them, and they provided this information to you thinking it was accurate. Typos can also certainly be made as someone is typing fast to get you SOME information while they are trying to answer the next call.
In my opinion, you got more support than you should have expected from someone who was not hired to provide that support. Microsoft does the same thing when they stop supporting an earlier version of any of their software or operating systems. Sometimes you will get a CSR who is not familiar with Windows 98, and was hired AFTER Microsoft stopped supportng that operating system. While they are no longer supporting Windows 98, the CSR might try to help and may end up giving you outdated information.
The responses you received, good and bad, should have been expected as many here have had good and bad experiences with customer support for this game. You were not given bad customer support because you were accurately told that EA no longer provides the IN-GAME support, but Mythic?Bioware does. Anything you received after that, well ...
Despite the experience you had, it is just bad form to constantly create threads about it. We got the point the first time, you didn't.
G
grig_since98
Guest
Re: Something to think about ....
I don't believe anyone was questioning that you had a bad CS experience, and many would probably agree that CS needs improvement, so I don't know what the issue is.
What do you want to occur? Do you want sympathy? I'm sorry you had a bad experience. It sounds like what you're really asking is for people to criticize you, so you can feel bad about it, and be the victim. Either that, or you're allowing internet people far too much control over your life. If you want to speak up after three or four threads, then just blow off the flaming, because, as you said, you speak up no matter what the consequences.
If you choose to do what you believe is the right thing which means speaking up against the ( imagined I believe ) tide of opinion, it isn't going to be easy. The difference between you and someone like Oscar Schindler, is that at the end of the day your feelings are hurt, while someone standing up against an actual real atrocity risks getting dead. Martyrdom by definition is going to hurt, just ask Joan of Arc.
I could mention that your post was a perfect example of a slippery slope, or that it is building up EA into an enemy when they're merely incompetent in this instance, but ultimately your comparison is just ridiculous. I believe you have to know that too. EA's lousy customer service is not going to lead to genocide or suspension of civil rights. I believe you are intelligent enough to realize that there is no way to get from your point A ( bad service ) to point B ( suspension of civil rights).
Sure, if you don't say anything, EA's customer service might get worse. I suggest that if you're that upset, continue to contact customer service until your issues are resolved.
That's assuming you want the issues resolved. You have come on here and UOforums with this sort of post. I don't want to be rude, but you have no business complaining about flaming when it is pretty clear that is exactly what you want. I suppose it reinforces a certain world view. Just don't do it, it isn't productive. I think more people that you realize will agree with you more often than you think, which I honestly believe you'll enjoy more than trying to be a martyr.
I don't believe anyone was questioning that you had a bad CS experience, and many would probably agree that CS needs improvement, so I don't know what the issue is.
What do you want to occur? Do you want sympathy? I'm sorry you had a bad experience. It sounds like what you're really asking is for people to criticize you, so you can feel bad about it, and be the victim. Either that, or you're allowing internet people far too much control over your life. If you want to speak up after three or four threads, then just blow off the flaming, because, as you said, you speak up no matter what the consequences.
If you choose to do what you believe is the right thing which means speaking up against the ( imagined I believe ) tide of opinion, it isn't going to be easy. The difference between you and someone like Oscar Schindler, is that at the end of the day your feelings are hurt, while someone standing up against an actual real atrocity risks getting dead. Martyrdom by definition is going to hurt, just ask Joan of Arc.
I could mention that your post was a perfect example of a slippery slope, or that it is building up EA into an enemy when they're merely incompetent in this instance, but ultimately your comparison is just ridiculous. I believe you have to know that too. EA's lousy customer service is not going to lead to genocide or suspension of civil rights. I believe you are intelligent enough to realize that there is no way to get from your point A ( bad service ) to point B ( suspension of civil rights).
Sure, if you don't say anything, EA's customer service might get worse. I suggest that if you're that upset, continue to contact customer service until your issues are resolved.
That's assuming you want the issues resolved. You have come on here and UOforums with this sort of post. I don't want to be rude, but you have no business complaining about flaming when it is pretty clear that is exactly what you want. I suppose it reinforces a certain world view. Just don't do it, it isn't productive. I think more people that you realize will agree with you more often than you think, which I honestly believe you'll enjoy more than trying to be a martyr.
Re: Something to think about ....
If the game is soooooo bad, quit already. Quietly...la
LOL, I think the story of "The Boy Who Cried Wolf" fits better in your case. You have been whining about UO for a very long time, usually with the threat of quitting.
If the game is soooooo bad, quit already. Quietly...la
G
grig_since98
Guest
No...don't edit your post and bail. Do something productive. If someone says something nasty to you in a forum blow them off, no big. Just state your facts and suggest what needs to be done instead of comparing EA's customer service to genocide.
F
Fayled Dhreams
Guest
That should be your last post then
it is doubtful that TYPOs is what caused a full delete and re-write.IF indeed it is YOUR reasoned and final conclusion.
Stick with it and go forward lady ... G'Luck
Or, just stick it and GO!
F
Fayled Dhreams
Guest
Re: Something to think about ....
(eight rephrasings later)
YOU the singular poster ... does NOT a mass make.
YOU the singular poster ... are more aptly compared to the Luddites ...
and history shows ... QUITE CLEARLY
That the Amish achieved that particular "goal" AND
there are no Luddites active today ///
Peace be on ya ...
"Masses" HA!
(eight rephrasings later)
YOU the singular poster ... does NOT a mass make.
YOU the singular poster ... are more aptly compared to the Luddites ...
and history shows ... QUITE CLEARLY
That the Amish achieved that particular "goal" AND
there are no Luddites active today ///
Peace be on ya ...
I think you should rage quit in game... than post it here on stratics.
Haven't they done that...numerous times?...la
F
Fayled Dhreams
Guest
V
Voodoo990
Guest
LOL great avatar
C
canary
Guest
Every thread started by Jirel needs to instantly be moved to the rants forum. Truth.
And I think it's time this thread was stopped.
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