Europa's problems?

[Kitty Young]

What happens to the Europa shard?
So much lag that you can't walk. And continuous disconnections.
The other shard are ok. I've tryed only carskills and atlantic but no lag.

 

[Bobar]

I too am getting lag on Europa, last night I spent 40 minutes at the EM event and had to give up as it became unplayable.

Not too sure its anything to do with Europa specifically tho I suspect its more to do with my ISP, Virgin Media. I was ok till a couple of months ago but have had sporadic problems since then.

Stratics and other web sites are slow to load amongst other things which has nohing to do with EA.

 

[Pinco]

it's the daily lag... almost everyday we got a lag spike for some minutes...
as I always say: are the gm playing with emule on server

 

[Mapper]

I've been experiencing small lag on Europa but I really shouldn't be a data point, I've been stuck with 0.9Megabit internet instead of 6.5 for weeks now. Living in Scotland has it's down points!

 

[Cailleach]

Last year some time, it was suggested that there was a particular route to the shard that had a bad hop on it and the way to beat the lag was to just log in and out until you got a good route. I find it still sometimes works.

Bobar, you have what we called 'the curse of BT'. Despite your provider being Virgin, the fact that BT is still the owner of the telecommunications infrastructure in the UK means that they can still royally screw with your connection by refusing to allow your provider to make the necessary adjustments. Even up here, we're not immune; our internet arrives via radiowaves and a small dish on our house, but if something goes wrong on one of the wireless hops, the guys from the company that supply us can't touch the dishes til someone from BT is present because BT own the masts. And don't get me started on when we hit the cabled connections on the mainland, just don't!

BT suck

 

[GreywolfUK]

@Cailleach
That is the problem with the Brits, they do not care about the Scots, English, Irish or Welsh or anyone for that matter, they only want your money or care about those with money and of course they also have to be Brits or Brit sympathizers .

But back to the topic, I have been experiencing a lot of lag especially at night, sometimes small spikes, sometimes really big ones, especially around the time of the wannabe invasion, Trinsic was a nightmare for me with lag. Hopefully the Moonglow invasion will be kinder. We live in hope

 

[Cailleach]

@Cailleach
That is the problem with the Brits, they do not care about the Scots, English, Irish or Welsh or anyone for that matter, they only want your money or care about those with money and of course they also have to be Brits or Brit sympathizers .

But back to the topic, I have been experiencing a lot of lag especially at night, sometimes small spikes, sometimes really big ones, especially around the time of the wannabe invasion, Trinsic was a nightmare for me with lag. Hopefully the Moonglow invasion will be kinder. We live in hope

Lol, if I was feeling cruel, I'd ask you to define that

The problem is putting any infrastructure into the hands of a company whose goal is profit, not service, and who can't seem to join the dots and work out that the latter will enhance the former! Having said that, despite the fact that they totally screwed up our house move a few years ago, I can tell you that the CEO works 17 hour days, 7 days a week. I emailed him on a Sunday and got a reply within two hours. However, I'm not sure quite what he does, because the service is still crap!

 

[Petra Fyde]

can people do some traces and polls? It's a lot easier to get something sorted if we can show EA where the problem lies.

use uotrace, trace the route to europa.owo.com then run a 'poll'.

ftp://ftp.ea.com/pub/origin/patches/uo/uotrace.exe

 

[Pinco]

Here is the data just taken:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
central-eu1.owo.com 159.153.156.138 74ms 75ms 42% 98 / 171 73ms / 99ms


Here is the route:

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.1.1 1 0ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 172.17.113.29 3 52ms
* Unknown Host * 172.17.112.9 4 45ms
* Unknown Host * 172.17.4.201 5 49ms
* Unknown Host * 172.17.6.113 6 50ms
te1-9-1-0.milano26.mil.seabone.ne93.186.128.77 7 49ms
ge1-0.milano14.mil.seabone.net 195.22.196.171 8 49ms
sl-gw10-mil-10-0.sprintlink.net 217.147.129.105 9 50ms
sl-bb20-mil-8-0-0.sprintlink.net 217.147.128.38 10 47ms
sl-bb21-par-11-0-0.sprintlink.net213.206.129.122 11 75ms
sl-bb20-lon-13-0-0.sprintlink.net213.206.129.69 12 72ms
sl-bb23-lon-3-0-0.sprintlink.net 213.206.129.151 13 73ms
sl-gw29-lon-15-0-0.sprintlink.net213.206.128.187 14 77ms
* Unknown Host * 213.206.159.166 15 73ms
fert04-ixe-lhr.ea.com 159.153.156.98 16 73ms

 

[Mervyn]

from 8:00pm gmt onwards 10% packet loss.

Now i play wow

 

[Lynk]

from 8:00pm gmt onwards 10% packet loss.

Now i play wow

The entire UO Player base and Electronic Arts will never be the same.

 

[Petra Fyde]

thanks Pinco, only that doesn't show where the packet loss is.
A trace like this (use a 'code' tag), will show exactly where along the route the problem is being encountered. In this case there is no packet loss currently.

Host Name                                   IP Address                  Hop    Ping Time   Ping Avg   % Loss    Pkts r/s        Ping best/worst
* Unknown Host *                            10.77.136.1                 2      7ms                    100%      0 / 31
nott-core-1a-ge-310-1689.network.virginmedia80.1.78.9                   3      10ms        12ms       0%        31 / 31         7ms / 34ms
leed-bb-1a-as0-0.network.virginmedia.net    213.105.174.169             4      9ms         18ms       0%        31 / 31         8ms / 66ms
nrth-bb-1b-as2-0.network.virginmedia.net    62.253.185.101              5      10ms        16ms       0%        31 / 31         8ms / 61ms
nrth-tmr-2-ae6-0.network.virginmedia.net    213.105.159.34              6      35ms        19ms       0%        31 / 31         10ms / 50ms
tele-ic-1-as0-0.network.virginmedia.net     62.253.184.2                7      17ms        16ms       0%        31 / 31         12ms / 49ms
ge5-0.BR1.LND6.ALTER.NET                    195.66.224.16               8      13ms        16ms       0%        31 / 31         12ms / 47ms
so-0-2-2.CR2.LND6.ALTER.NET                 158.43.206.133              9      15ms        15ms       0%        31 / 31         11ms / 45ms
so-1-0-0.XT1.LND9.ALTER.NET                 146.188.14.218              10     14ms        16ms       0%        31 / 31         12ms / 41ms
POS1-0.GW2.LND9.ALTER.NET                   158.43.150.158              11     24ms        18ms       0%        31 / 31         15ms / 46ms
uuk202020.uk.customer.alter.net             158.43.28.238               12     16ms        20ms       0%        31 / 31         16ms / 60ms
fert03-ixe-lhr.ea.com                       159.153.156.110             13     15ms        21ms       0%        31 / 31         15ms / 62ms
* Unknown Host *                            159.153.156.138             14     18ms        20ms       0%        31 / 31         16ms / 51ms

 

[LeBaiton]

We all love Sprintlink... Yays... \0/

Good ol' memories... oh wait...

 

[Cailleach]

My hubby refuses to post the trace thingy he did but says there's no packet loss/bad hops on it and it's not a problem at our end.

 

[Petra Fyde]

Well, at least Sprintlink seem to have learned that the best way from Milan to London isn't via Washington DC.

For anyone concerned about that trace. I have ticked the option in 'settings' 'skip first hop of traceroute'. My own ip address is NOT shown.

 

[Kas Althume]

At home iam routed via alter.net to europa and have packetloss on the whole route starting with the first alter.net router. It's not much, but noticeable. My ping is very unsteady between 24 and 140ms.

At work iam routed via sprintlink and suffer no packetloss with a constant 34ms ping.

 

[Mapper]

Been getting the odd lag spike, But I certainly can't see anything too unusual in the traceroute, Although 39ms to the router seems a bit iffy.

Host Name                        IP Address        Hop    Ping Time   Ping Avg   % Loss    Pkts r/s   Ping best/worst
BThomehub.home                   192.168.1.254     1      39ms
esr7.edinburgh5.broadband.bt.net 217.32.78.146     2      33ms
* Unknown Host *                 217.32.78.125     3      32ms
* Unknown Host *                 213.1.69.162      4      46ms
* Unknown Host *                 213.120.157.26    5      41ms
* Unknown Host *                 213.120.157.178   6      59ms
acc1-10GigE-1-2-0.mr.21cn-ipp.bt.109.159.250.70    7      40ms
* Unknown Host *                 109.159.250.1     8      46ms
core1-pos5-0-0.telehouse.ukcore.b194.74.65.122     9      47ms
POS3-0.BR1.LND6.ALTER.NET        193.128.43.49     10     46ms
so-0-2-2.CR2.LND6.ALTER.NET      158.43.206.133    11     46ms
so-1-0-0.XT1.LND9.ALTER.NET      146.188.14.218    12     58ms
POS1-0.GW2.LND9.ALTER.NET        158.43.150.158    13     45ms
uuk202020.uk.customer.alter.net  158.43.28.238     14     48ms
fert04-ixe-lhr.ea.com            159.153.156.198   15     61ms
* Unknown Host *                 159.153.156.138   16     47ms