You might want to take a look at your "transfer log" and see what information it includes for your transfer. Find it by looking in the Program Files folder on your computer and then in either the EA Games folder (if using the legacy client) or in the Electronic Arts folder (if using the enhanced client). Then open the folder for UO. Scroll down the list of files and find the .txt file named "translog" and open it.
The information for your most recent transfer will be at the bottom of the file. A quick way to jump through the file to find where the information for each transfer starts is to do a search using the term "Transfer ID."
The translog information for each transfer seems to be listed in this order:
- The date and time of the transfer; account name; server you transferred from; character name; and a Transfer ID (a six-digit number).
- A two-line entry for either a "Transfer Crate" or, after about mid-2007, an "unknown item" that gives the total number of items included in the transfer and their collective weight.
- Your character's Controlled Pets and, if applicable, the contents of each one's backpack.
- Your character's Stabled Pets and, if applicable, the contents of each one's backpack. (Yes, you actually get to see what's in the backpack of pets who have backpacks you normally can't access, such as a nightmare or fire beetle that have never died).
- Your character's Bank Box contents.
- Your character's Worn Equipment.
- Your character's Backpack contents.
After you've reviewed the translog and if you are certain that the pet was in the "Controlled Pets" crate when you checked it before clicking to go ahead with the transfer, I suggest you page a GM while logged in with the transferred character. Include in your page the six-digit Transfer ID for this transfer. It might help them locate any internal reporting that might explain what happened.
My guess is that you forgot to tell the pet to follow your character and that is why it was not included in the transfer. EA really should update the character transfer gump to warn you to tell controlled pets to follow you before you proceed with a transfer. Unfortunately, I doubt that there's much that EA can do to fix the problem for you. I think the best you'll be able to do is try to collect any backpack contents the pet might drop when it goes wild and have another character tame it if it is one you want to keep.
Make sure you send an e-mail to
[email protected] with information about what happened and including the six-digit Transfer ID. It may not help you out with this situation but it may help one of the UO engineers figure out what went wrong and fix it for future transfers.
Good luck!