Chrissay - Clarification Needed for 7th Char Slot & 20% Storage Inc.

[TheGrayGhost]

Chrissay, there appears to be a mis-communication here. This is NOT what people are talking about.

My husband started his account with a 9th anni. box. That gave him 6 Character slots and 20 percent more storage for his house. Was able to store 125 items in his bank

He ran out of storage. I went to the website and brought him the 7th character slot and increased storage bundle. That Increased his bank storage to 150 items and gave him a 7th character slot. That was NOT part of any expansion or anniversary box and was said to be part of SA, only got released early. (This is what people are talking about)

I did NOT buy the extra character slot advance bundle from the website for myself for several reasons. I wanted to use the 7th character slot for a gargoyle is SA ever did come out, and know I would use it an not have it available if I purchased it early. I don't remember where exactly but it was stated that the 7th character slot and bank expansion were to be part of SA, so I thought I would wait until then since I didn't need the storage.

Now I can NOT buy the 7th character slot and extra bank space. The website only allows you to buy so many things a month and two expansions and a 7th character slot or OVER that limit. So I can either buy an expansion I can't use, or NOT buy an expansion.

First off I believe she simply said the wrong extra char slot. I believe that was supposed to be 6th char slot was part of an anniversary box one year.
The whole 7th char slot being part of SA seems to be a misunderstanding. SA was put on hold so while the originally intention may have been to have it be part of SA that was obviously changed and it was announced as a stand alone add-on (Well with the storage increase) and not part of any expansion.

Those that bought it have it, those that don't do not. Now EA is in a catch 22 here, if they don't give the 7th char slots with the SA expansion then it seems a few people will be upset. However if the do, there going to have to compensate those that already bought it in some way which will mean either a discount or an extra char slot or something of that nature.

In any case, the 7th char slot etc. was announced as a stand alone thing regardless of the original intentions. All things with an MMO are subject to change especially prior to paying for it.

So now they can give away what they already know people will pay for (the 7th char slot) and tick off the ones that did pay and have to refund/compensate them or they can leave it as it is and tick off those that didn't pay for the 7th char slot. In the end, everyone should really understand there's only 1 possible outcome to this whole scenario.

7th char slots will remain as they are, otherwise they cost themselves potential money from those that would have bought it and cot them to compensate those that already paid in some way.

 

[slavoie]

First off I believe she simply said the wrong extra char slot. I believe that was supposed to be 6th char slot was part of an anniversary box one year.
The whole 7th char slot being part of SA seems to be a misunderstanding. SA was put on hold so while the originally intention may have been to have it be part of SA that was obviously changed and it was announced as a stand alone add-on (Well with the storage increase) and not part of any expansion.

Those that bought it have it, those that don't do not. Now EA is in a catch 22 here, if they don't give the 7th char slots with the SA expansion then it seems a few people will be upset. However if the do, there going to have to compensate those that already bought it in some way which will mean either a discount or an extra char slot or something of that nature.

In any case, the 7th char slot etc. was announced as a stand alone thing regardless of the original intentions. All things with an MMO are subject to change especially prior to paying for it.

So now they can give away what they already know people will pay for (the 7th char slot) and tick off the ones that did pay and have to refund/compensate them or they can leave it as it is and tick off those that didn't pay for the 7th char slot. In the end, everyone should really understand there's only 1 possible outcome to this whole scenario.

7th char slots will remain as they are, otherwise they cost themselves potential money from those that would have bought it and cot them to compensate those that already paid in some way.

Your logic is a bit fuzzy, if it were the case then everybody that paid for ML should be going crazy right now cause they just gave it away for free.

Just because people paid for something dosen't mean they did not get a value for that item, if later the item is given away for free that does not de-value the item when it was first purchased.

WOOT, I'm going to go complain about my 5 year old car.

I WANT MY MONEY BACK!!

'Sarcasm'

 

[Spellbound]

Already paid for ML and 40% storage on each account and upgraded several accounts to 7th character slots. If you think I'm going to be pleased when they give a 7th char slot to SA upgrades without any compensation to maxed out accounts, there will be extreme resentment on my part. Either let 7 char accounts get an 8th char slot, or let me convert one of my characters to gargoyle via token. You just gave everyone ML and 20% storage which is still sticking in my craw.

 

[Coppelia]

Chrissay, I bought a 5 to 6 character slots code for $30. A bit later the code, still at $30, started to expand character slots from 5 to 7. May you update my account so I get 7 character slots like anyone who spent $30 for the service, or do you want to reinforce the bad reputation of EA?

 

[TheGrayGhost]

Your logic is a bit fuzzy, if it were the case then everybody that paid for ML should be going crazy right now cause they just gave it away for free.

Just because people paid for something dosen't mean they did not get a value for that item, if later the item is given away for free that does not de-value the item when it was first purchased.

WOOT, I'm going to go complain about my 5 year old car.

I WANT MY MONEY BACK!!

'Sarcasm'

The 7th char slot is a completely different issue. Very few held on to the hopes it would be part of the SA expansion, others took it for what the devs said it was a stand alone thing. To go back and change that now would cause some waves. The whole ML thing I am a bit miffed about considering I upgraded one of my old accounts to ML for my daughter 3 days before it was made free. I probably could have complained and got refunded but I didn't and I'll live.

With the 7th char thing that isn't something I would let go easy though. Many of us bought the 7th char slot and storage once it was established that it would not be part of the SA purchase. If it were to be part of the SA purchase I would have waited for SA instead. But they made it clear it was not going to be and that it must be purchased on it's own.

So.......... still fuzzy?

 

[slavoie]

Chrissay, I bought a 5 to 6 character slots code for $30. A bit later the code, still at $30, started to expand character slots from 5 to 7. May you update my account so I get 7 character slots like anyone who spent $30 for the service, or do you want to reinforce the bad reputation of EA?

OM Gosh people. Your not getting it are you. When you buy a CD at the music store, you get that CD. When the band re-releases the CD with extra songs you don't get a new CD!!!

What are you all missing here?

Haven't you heard of the term all sales are final. Seriously no business would ever work with this model that you all want.

In fact I'm outraged, the $12.95 I paid last month is invalidated because you changed the game this month. I lost about 100k in gold in the stupid Luna event and for that I want my $12.95 back or atleast a free month!

Oh wait I didn't have to go to luna, ohhhhh I didn't have to buy the 7th char slot.

 

[Amber Moon]

Eh, products upgrade and prices drop all the time. Some retailer bit the bullet and cover the change for 30 days or so, but most manufacturers don't, the cost is carried by the retailer...

In the case they are one and the same.

Personally, I upgraded to 7th slot and and 20% more storage both just a few weeks back. If the policy changes again and people get it free with SA, well good for them.

 

[slavoie]

The 7th char slot is a completely different issue. Very few held on to the hopes it would be part of the SA expansion, others took it for what the devs said it was a stand alone thing. To go back and change that now would cause some waves. The whole ML thing I am a bit miffed about considering I upgraded one of my old accounts to ML for my daughter 3 days before it was made free. I probably could have complained and got refunded but I didn't and I'll live.

With the 7th char thing that isn't something I would let go easy though. Many of us bought the 7th char slot and storage once it was established that it would not be part of the SA purchase. If it were to be part of the SA purchase I would have waited for SA instead. But they made it clear it was not going to be and that it must be purchased on it's own.

So.......... still fuzzy?

Yes, it's still the same, when you buy something from the game codes store it says basically all sales final. Just because 3 days later its free should not change your mind from 3 days prior. And I applaude you for not freeking about it. Honestly I would have been irritated as well.

My point is we can't go though life fussing over what has changed from yesterday to today. When we decided that was the circumstances, hind sight is always 20/20.

 

[slavoie]

Honestly people how stupid would it be to see

Ultima Online "The lost Lands" expansion on the game codes store for $29.99

Hey that's what it was the day it released it must still be worth that.

 

[TheGrayGhost]

Yes, it's still the same, when you buy something from the game codes store it says basically all sales final. Just because 3 days later its free should not change your mind from 3 days prior. And I applaude you for not freeking about it. Honestly I would have been irritated as well.

My point is we can't go though life fussing over what has changed from yesterday to today. When we decided that was the circumstances, hind sight is always 20/20.

So you feel that the EA saying that the 7th char slot will NOT be part of SA purchase and must be bought seperately then changing it after many have paid for it because of a few QQ's on the forums is the same as ML going free to subscribers years after it went live?

 

[slavoie]

So you feel that the EA saying that the 7th char slot will NOT be part of SA purchase and must be bought seperately then changing it after many have paid for it because of a few QQ's on the forums is the same as ML going free to subscribers years after it went live?

This is what they need to do.

Huddle up in a office, figure out which choice will keep the most subscribers / make the most profit. Make the decision based on that fact and move on to the next item worthy of a meeting.

Then they can go back to their respective desks and WORK, on bringing the entire customer base a good quality game. Furthermore if anybody is going to take the quality game statement and say something stupid about how this is not a quality game, then just pm me your account name and pw cause this game sucks so bad that you should not play it anymore, and give me your stuff.

 

[TheGrayGhost]

This is what they need to do.

Huddle up in a office, figure out which choice will keep the most subscribers / make the most profit. Make the decision based on that fact and move on to the next item worthy of a meeting.

Then they can go back to their respective desks and WORK, on bringing the entire customer base a good quality game. Furthermore if anybody is going to take the quality game statement and say something stupid about how this is not a quality game, then just pm me your account name and pw cause this game sucks so bad that you should not play it anymore, and give me your stuff.

From the more official responses in this thread and others it seems they already have made there decision lol.

 

[MalagAste]

Already paid for ML and 40% storage on each account and upgraded several accounts to 7th character slots. If you think I'm going to be pleased when they give a 7th char slot to SA upgrades without any compensation to maxed out accounts, there will be extreme resentment on my part. Either let 7 char accounts get an 8th char slot, or let me convert one of my characters to gargoyle via token. You just gave everyone ML and 20% storage which is still sticking in my craw.

That's how I feel!

 

[Izzy MBC]

I've purchased the Code for the 7th Slot/Expanded Storage, just because I saw it on the Game Code website and seemed damn useful (house storage capacity was becoming a big problem for me). I wasn't even aware of it's background, in all honesty.

Thus, I feel similarly to Spellbound, if it might actually be suddenly dished out for free.

Don't quote me on this, because I'm not 100% sure, but it sounds like when they brought along Soulstones? People who pre-ordered got them specifically, and then "everyone" ended up getting them anyway not long after - something like that.

Does sound a bit poor if crap always rolls out this way, but what do I know? I'd like to be proven wrong.

 

[Basara]

Chrissay, might I offer a suggestion?

Several previous releases of the game offered tokens for things available from the game codes site (the UO Gold from about 3-4 years ago at Wal-Mart, especially).

Perhaps those in charge should consider a token for the SA release, that can be one of multiple things, of the user's choice. Say, some of the Japanese products, a 7th character slot, 20% storage, a soulstone, a legacy token, a name/sex change package, etc. But, make it only ONE choice per account. That would allow those who have the 7th slot to choose something else, giving a usable reward for those who play Siege, but giving the 7th slot option to everyone else.

P.S. I'd really like to see some of the retired promotional items (the spring collection items, etc.) become craftables of rarity (due to requiring special ingredients, like the bookcase and hitching post). For that matter, isn't it time for new, suit bonus, versions of Ranger armor, etc.?

 

[TheGrayGhost]

Chrissay, might I offer a suggestion?

Several previous releases of the game offered tokens for things available from the game codes site (the UO Gold from about 3-4 years ago at Wal-Mart, especially).

Perhaps those in charge should consider a token for the SA release, that can be one of multiple things, of the user's choice. Say, some of the Japanese products, a 7th character slot, 20% storage, a soulstone, a legacy token, a name/sex change package, etc. But, make it only ONE choice per account. That would allow those who have the 7th slot to choose something else, giving a usable reward for those who play Siege, but giving the 7th slot option to everyone else.

P.S. I'd really like to see some of the retired promotional items (the spring collection items, etc.) become craftables of rarity (due to requiring special ingredients, like the bookcase and hitching post). For that matter, isn't it time for new, suit bonus, versions of Ranger armor, etc.?

That I could live with and think that should make all parties involved happy. 7th char slot if you want it and a soulstone for me WOot! Win win lol.

 

[Kri]

Chrissay, might I offer a suggestion?
Perhaps those in charge should consider a token for the SA release, that can be one of multiple things, of the user's choice. Say, some of the Japanese products, a 7th character slot, 20% storage, a soulstone, a legacy token, a name/sex change package, etc. But, make it only ONE choice per account. That would allow those who have the 7th slot to choose something else, giving a usable reward for those who play Siege, but giving the 7th slot option to everyone else.

Brilliant! That's the best solution I've heard thus far.

 

[Muu Bin]

Connor, you may want to review this answer you got almost a year ago:

http://vboards.stratics.com/showthread.php?p=854683#post854683

31 posts later after this little nugget and no word from the OP? Sorry... just couldn't resist the temptation...

 

[Petra Fyde]

The 7th slot and storage were pulled from the design when it became clear that SA was going to be delayed for the (then) foreseeable future and released as a separate item.

To use an analogy: Your grocery order from the mall is delayed, but they sent the icecream on ahead to save it from spoiling. You don't expect to get a repeat order of icecream when your delayed order finally arrives, do you?
True they used the opportunity to make extra cash out of those who wanted it, but that's the bean counters for you.
I don't have any 7th slots, I'm still feeling saddened that a few people managed to block the idea of a 2nd slot on Siege. To have a gargoyle on there I would need to find a hell of a lot more than $29.99, I'd need to find the monthly fee for another account.

 

[SevenFaith]

For those asking for the extra slot to create a gargoyle character... Wasn't it announced that we will be given "Turn in to a gargoyle" tokens when buying the expansion?

 

[RaDian FlGith]

I notice, Connor, that you spent a lot of time claiming that EA made this "promise" even though there's a thread link provided where they indicate that the "promise" you claim they made was not made as you claim it was.

Now, I understand you believe that you are entitled to something, and that those of us who actually DID pay for it (and, I might add, at the cost of the upcoming expansion) [expanded storage + 7th character slot = $29.99; UO:SA = $29.99] deserve nothing. You somehow feel that since we got the benefit of said increase for the past -- as you so wildly claim -- 2 years, that we should somehow be cheated out of that purchase.

And yet, I'm curious... you don't seem to be willing to offer us (not that it's your decision anyway, thank the gods for that) the expansion for free. I mean, if you want to play silly games with "You got the advantage of the extra storage space and character slot for the past two years," I could certainly counter with, "Well, EA got the advantage of our $29.99 from the SA pre-sale for the past two years," and so I expect my expansion free, my early-upgrader gifts free, and my, "You survived the Connor Graham misrepresented entitlement thread of August 2009" t-shirt for free.

Or we can do this the appropriate way: If SA comes with a +20% for items, those of us with the purchased 20% should have 20% for ML, 20% for our purchase, and 20% for SA if we purchase it; and an 8th character slot if they give one away with SA. Thankfully they've said that they aren't doing anything about a free character slot, but storage remains to be seen apparently.

In any case, at least one cheer to Mythic for not biting the hand of the subscribers who also take advantage of their additional sales perks that help to keep UO running. Because I guarantee that if Mythic starts making those purchases pointless, there are going to be less people buying them, and that's contrary to what I think they're trying to accomplish with those transactions.

Thank you, Mythic!!!

 

[RaDian FlGith]

Chrissay, might I offer a suggestion?

Perhaps those in charge should consider a token for the SA release, that can be one of multiple things, of the user's choice. Say, some of the Japanese products, a 7th character slot, 20% storage, a soulstone, a legacy token, a name/sex change package, etc. But, make it only ONE choice per account. That would allow those who have the 7th slot to choose something else, giving a usable reward for those who play Siege, but giving the 7th slot option to everyone else.[\QUOTE]That works for me, but can we have purple soulstones? Or choices of 50-charge Tokuno dyes? I'm open for negotiations.

 

[Arcus]

All the time here complaining about this you could have mowed two or three lawns and made the $30 to buy the upgrade. lol

*shrug*

 

[Wenchkin]

If it were me and I saw some easy ways to tempt customers, I'd take them. Additional char slots so we could choose if we wanted a new gargoyle char rather than a token. Some additional stabling for the new pets would really sell more upgrades.

But hey, unless I manage to get the new clients running happily on linux I'm kinda glad there are fewer temptations to upgrade lol. It just seems a little silly to hand out a new race and new pets without the additional slots to put them in. I mean, you'd think that would be the first thing they'd think of

Wenchy

 

[Shelleybean]

I remember the talk about the 7th character slot too. At that time, the developers indicated that there would not be a quest to turn from human/elf to gargoyle. So the concern was that players would have to delete a character to start a gargoyle. It was understood by a lot of players (myself included) that the expansion would include an additional character slot.

I read Stratics pretty regularly, but I missed that post from Jeremy. Something that important was worthy of being mentioned on the offical site (FOF), not buried within a long thread on a fansite. I purchased the 7th character slot/storage upgrade when they became available, but I never knew that these features were no longer under consideration for the expansion.

I think the intent of the gargoyle tokens was done to help with this, but when comparing it to another slot plus storage, it doesn't really measure up. Failure to include a discount for bulk purchases is also disappointing. I can certainly understand the disappointment expressed in this thread.

 

[popps]

Or we can do this the appropriate way: If SA comes with a +20% for items, those of us with the purchased 20% should have 20% for ML, 20% for our purchase, and 20% for SA if we purchase it; and an 8th character slot if they give one away with SA. Thankfully they've said that they aren't doing anything about a free character slot, but storage remains to be seen apparently.

I think it would be a great incentive to buying it if the new Stygian Abyss expansion was to come with a +20% extra storage stackable with the previous ones one had so far.

Besides, I imagine they have also code already for this and so, this would be easily feasible to be added to the package.

Can we please have any official rep. comment on this ?

Thank you.

 

[panoramix2009]

i want 8th slot and +20% storage (60%) total

 

[slavoie]

There was a offical post, it said

NO.

It's above you by a person named Chrissy.

Imagine someone actually not buying an entire expansion with all the content just because you can't get a free extra char slot.

That has to be a slap in the face of all the staff at EA/Mythic that worked so hard to deliver new content for the game.

 

[Lore Master]

i want 8th slot and +20% storage (60%) total

I want a 8th character slot and 20 percent more storage increase meaning 60 percent storage bonus. I already have my 7th character for each account, 150 bank storage for each characters bank and 40 percent storage increase for each house. this is what would be fair in my opinion as listed.

1. Those of us who have 5 character slots should get a 6th character slot and 20 percent more storage increase with the purchase of Stygians Abyss.
2. Those of us who have 6 Character slots should get a 7th character slot and 20 percent more storage increase with the purchase of Stygians Abyss.
3. those of us who have 7 character slots should get a 8th character slot and 20 percent more storage increase with the purchase of Stygians Abyss.

For those wanting to catch up to us they should purchase the upgrades that would be fair to the rest of us who paid our hard earned money for the upgrades in the first place.

 

[Coppelia]

There was a offical post, it said

NO.

It's above you by a person named Chrissy.

Imagine someone actually not buying an entire expansion with all the content just because you can't get a free extra char slot.

That has to be a slap in the face of all the staff at EA/Mythic that worked so hard to deliver new content for the game.

And?
The devs who worked hard on the actual content won't take it for themselves. They'll blame the correct person for wasting it all. When I worked for a game where the directors took stupid decision, leaving my work useless, I didn't blame the players for rejecting it but the directors that made the wrong decisions.
Oh, I blamed the gullible fanboys who were ready to accept anything without thinking, too. Personally it pisses me off when someone defends a mistake I made as if it were the perfect decision. I don't think I'm exceptional.

 

[slavoie]

Sorry, you lost me.

I was simply commenting on the notion that the "only" value in SA is this supposed extra slot. My point on the devs is this kind of a post must be a slap in the face to them as in "what my work is not good enough for you all, you only care about a free char slot." "Fine, next time I will save the 1500 hours I put into the rest of the content for the expansion and just give you the free slot...."

 

[Coppelia]

Sorry, you lost me.

I was simply commenting on the notion that the "only" value in SA is this supposed extra slot. My point on the devs is this kind of a post must be a slap in the face to them as in "what my work is not good enough for you all, you only care about a free char slot." "Fine, next time I will save the 1500 hours I put into the rest of the content for the expansion and just give you the free slot...."

No, really they won't think that at all. As I said, they know who's to blame. They won't be bitter against players who are asking for morality in the business. They perfectly know that asking for that 7th slot isn't a reject of the content. They know that players can't protest against a greedy business operation in another manner than removing the source of the greed.
If EA was more generous, it would pass without problem. Everybody would buy their expansion, get some virtual shinies and enjoy the new content that devs worked hard for. But if EA is anal retentive, everybody is tensed.

 

[Jade of Sonoma]

Conner, and everyone; I haven't had time to read all the messages in this thread but wish to say, EA's clever marketing makes money. It doesn't matter that SA may come out with or without additional slots or extra % storage, with no discount for those who bought upgrades prior to SA. EA can make more profits by selling those additional items separately. The Eleventh anniversary gifts are a good example of how EA makes extra money. Selling us digital Items instead of rewarding those items to long standing supportive accounts. If EA choses to upgrade everyone's accounts to something you have already paid for, then that is their decision and your loss. If you expect some compensation for having bought the item prior to them making a decision to give it away free to all others, then you do lose the right to come after them for a discount for having bought it prior to the "Free" upgrades to everyone's account. This upgrading gets expensive for everyone, especially when, for example, Canadians already have to pay additional money exchange rates, and taxes, both American & Canadian taxes it seems. Canadian GST PST added and wow! It's too expensive to pay for monthly accounts these days, let alone for upgrades, which means losses due to the shut down of excessive accounts, and loss of customers such as returning vets who haven't kept up with the game.

Whatever .... Tomorrow the sun will shine again. Have a great day everyone!