Tech Help Needed Please

[Vyal]

Verizon is ahhh the worst crap on earth, get COMCAST solve your problem

What your saying is a problem on the other end not yours, if everything is hooked up right with new wires ect...
Tell Verizon to fix it or give ya ur money back, Comcast would..
If they charge you a hundred bucks to come fix it, GET COMCAST and tell Verizon they are a joke..

Or you could simple try to go to your Start menu,
Accessories, then click Command Prompt with C:/
Inside there type in -ipconfig renewall

If that doesn't work you could ummmm get Comcast!

 

[Connor_Graham]

There was no bad weather at the time the old modem died. To clear up some confusion, when I say modem or router I'm talking about the same thing, not 2 different components.

 

[Connor_Graham]

Verizon is ahhh the worst crap on earth, get COMCAST solve your problem

I don't have Verizon.

 

[Experimental]

I had this exact same problem a few weeks ago after raising my DSL to 8 from 1.5 but with a different modem/router mix from my ISP. The repairman came out twice and everything looked good on his comp but I would still have the same problem after he left. I kept thinking it was the router and I was right. Yesterday I bought my own router/modem and installed it and haven't lost conn since. Another thing is you may want to make sure all your cables are new.

 

[kinney42]

The repair tech that was over his house should have changed the mac address of his DSL modem when it was swapped out.

To Connor:
My question is did bad weather cause the DSL modem to go bad? It could be that the router is also malfunctioning due to lightning strike. Grounding issues in the house itself can cause electronics to malfunctiion in bad weather. IMHO I would replace all the phone and ethernet cables that were in use at the time the DSL modem was found dead.

Secondly you probably should remove the router and plug the DSL modem directly into the computer. Check the connection for drops with that setup

I second this, It simply cannot be a mac address problem. It the mac address on the ISP's side was incorrect he would get NO connection whatsoever. The modem connection lights would show disconnected.
I am leaning heavily toward an electrical problem either in his pc or his electrical system as a whole.

 

[kinney42]

There was no bad weather at the time the old modem died. To clear up some confusion, when I say modem or router I'm talking about the same thing, not 2 different components.

I figured it was a gateway from what you mentioned previously.

 

[Vyal]

Well try what I said on how to open up your command prompt and type in ipconfig see if that helps,

You could also try reinstalling your drivers - or worst case reinstall to factory config and backing up your old files and using them from the backup directory.

I don't understand why people pay 99 bucks a month for the crap DSL when you could get Phone TV and HIGH SPEEEEEED cable from Comcast, or jus pay 19 bucks a month for Comcast orrrrrrr Pay 39 bucks for Phone and get internet free for 6 months.

DSL reminds me of 56k phone like BS.

My old buddy used to have DSL and used a wireless router the thing would stop working every now and then,
First have the isp reset the thing then unplug all the wires stick em back in after 15 min let it start back up then use ipconfig renewall.

If that doesn't work GET A NEW ISP!

 

[Connor_Graham]

Or you could simple try to go to your Start menu,
Accessories, then click Command Prompt with C:/
Inside there type in -ipconfig renewall

There's something wrong with that command. It's saying it's an incomplete or unrecognized command line.

 

[Vyal]

It's been ages since ive done it sorry its ipconfig help
Just type in ipconfig help
It will show you the commands.
Sorry

 

[Connor_Graham]

So which choice do I use?

 

[Vyal]

ipconfig /renew

But before you do that, unplug all your connections for at least 5 min that includes power, everything connected to the modem.
plug them back in then open up command prompt and type in
ipconfig /renew

 

[gjohnson5]

There's something wrong with that command. It's saying it's an incomplete or unrecognized command line.

There should be a space between renew and all
type:ipconfig /renew all (should be a forward "/" or unix slash before renew)

PS:
If your computer is still plugged into your router all this is going to do is drop the ip address your router gave and give you back the same ip you dropped....

Plug the DSL modem directly into the computer and then try this....

 

[kinney42]

There should be a space between renew and all
type:ipconfig /renew all (should be a forward "/" or unix slash before renew)

PS:
If your computer is still plugged into your router all this is going to do is drop the ip address your router gave and give you back the same ip you dropped....

Plug the DSL modem directly into the computer and then try this....

It's a gateway, not a seperate router and modem.

 

[Connor_Graham]

ipconfig /renew

But before you do that, unplug all your connections for at least 5 min that includes power, everything connected to the modem.
plug them back in then open up command prompt and type in
ipconfig /renew

Didn't do any good. I think I've gotten enough coffee in me to try this call to tech support, so I guess we'll see what happens. I sure hope I have better luck today than yesterday. This is 4 days now without a connection to UO, and I know I've got 100 plants dead by now.

 

[Addicted]

1.

ipconfig /release

2.

ipconfig /renew

I doubt it'll solve anything though

 

[Connor_Graham]

I doubt it'll solve anything though

You were right.

 

[gjohnson5]

It's a gateway, not a seperate router and modem.

I just read that his modem and router are the same piece of electronics.
Hopefully his NIC isn't onboard. Even so the onboard nic can be disabled in the bios and a new pci nic (10/100 nics cost like $15) can be inserted.

But you would think that would have been discovered when the repair tech was there. Unless he stayed like 15 seconds. If support comes back out , make sure you download something big to ensure the connection does not drop

 

[Connor_Graham]

Hopefully his NIC isn't onboard. Even so the onboard nic can be disabled in the bios and a new pci nic (10/100 nics cost like $15) can be inserted.

The orginal NIC (what's that mean anyway? I thought they were called ethernet cards...) is an onboard (if I understand you right). The new one I just got is an upgrade that I used an open PCI slot to install it in. I manually disabled the orginal one, but have tried having it both ways with no change, not that I really expected one. I even upgraded to a gigabit card since it was only a $6 difference between the basic model and the upgrade.

 

[kinney42]

I just read that his modem and router are the same piece of electronics.
Hopefully his NIC isn't onboard. Even so the onboard nic can be disabled in the bios and a new pci nic (10/100 nics cost like $15) can be inserted.

But you would think that would have been discovered when the repair tech was there. Unless he stayed like 15 seconds. If support comes back out , make sure you download something big to ensure the connection does not drop

he already replaced the nic but interesting idea about an onboard nic.....could there be a conflict between an onboard and a pci nic?
maybe but he had the issue before replacing the nic.
naaaa...there is no way the onboard got enabled overnight at the same time the gateway died mysteriously.
I still think its an electrical problem with his PC or his house.

 

[gjohnson5]

he already replaced the nic but interesting idea about an onboard nic.....could there be a conflict between an onboard and a pci nic?
maybe but he had the issue before replacing the nic.
naaaa...there is no way the onboard got enabled overnight at the same time the gateway died mysteriously.
I still think its an electrical problem with his PC or his house.

Either that or the ISP replaced a bad DSL modem with another bad DSL modem (which does happen). I would definitely do more then just get an IP address. Complain about the drops and make sure they do diagnostics on the phone lines. Also I would go online and download something a hew hundred megs (or some video)

Either that or his MTU was changed. I think PPPOE it's generally 1492 instead of 1500

 

[Connor_Graham]

They're telling me now that they're going to have to send another tech out to check the lines on the outside. They ran a diagnostic from their side (again) and said there may be a problem with them.

I've tried lowering my connection speed back down to what it was before and it doesn't seem to have made any difference. So much for that hope.

 

[gjohnson5]

The orginal NIC (what's that mean anyway? I thought they were called ethernet cards...) is an onboard (if I understand you right). The new one I just got is an upgrade that I used an open PCI slot to install it in. I manually disabled the orginal one, but have tried having it both ways with no change, not that I really expected one. I even upgraded to a gigabit card since it was only a $6 difference between the basic model and the upgrade.

onboard just means the nic is physcally connected to the mother board. It cannot be removed. Most nics are either PCI or USB and can easily be removed and replaced. The easist thing to do is reboot the computer go into the bios (holding down delete or F8 or which ever key it is) Simply disable the onboard nic from the menus.

But it sounds like you replaced a PCI nic with a gigabit PCI nic. If so , just make sure you installed the new drivers for the gigabit nic.

 

[Connor_Graham]

onboard just means the nic is physcally connected to the mother board. It cannot be removed. Most nics are either PCI or USB and can easily be removed and replaced. The easist thing to do is reboot the computer go into the bios (holding down delete or F8 or which ever key it is) Simply disable the onboard nic from the menus.

But it sounds like you replaced a PCI nic with a gigabit PCI nic. If so , just make sure you installed the new drivers for the gigabit nic.

No, from what I saw when I installed the new one, the original nic is connected to the motherboard. I'd already tried disabling it through the network connections though, with no results.

 

[phantus]

I wouldn't let the guy leave without making sure your computer works this time. His laptop working isn't something I'd have let them leave with. Make the tech they send out call in. =)


The techs they send out and the ones that answer the phone are almost always 2 completely different kinds of techs. Most of the time anyway.

 

[Harlequin]

The orginal NIC (what's that mean anyway? I thought they were called ethernet cards...) is an onboard (if I understand you right). The new one I just got is an upgrade that I used an open PCI slot to install it in. I manually disabled the orginal one, but have tried having it both ways with no change, not that I really expected one. I even upgraded to a gigabit card since it was only a $6 difference between the basic model and the upgrade.

NIC = Network Interface Card

Most people use ethernet networks nowadays, but there are other types - eg Token Ring networks. So folks just call them NICs.

Your ISP will likely tell you nothing is wrong on their end if you just tell them you can't connect. Might be helpful to isolate where the issue lies at first, so that you can tell them what exactly seems to be the problem. See my earlier post (for #1, since it's a dsl router, just check the LEDs on that 1 device).

And describe what you mean by losing connection eg browser not working, but UO works. UO disconns but browser works. Both doesn't work and you can't ping your router. You can ping router but can't ping google. you can ping google but can't ping login.owo.com. etc.

 

[kinney42]

Odd how they would say there is a problem outside when the tech laptop did not show the same problems your PC shows.
Plus how would something outside just suddelny appear at the same time the modem died?
UNLESS! the equipment outside got damaged in the same manner as your modem. Power Surge.

 

[Connor_Graham]

I wouldn't let the guy leave without making sure your computer works this time. His laptop working isn't something I'd have let them leave with. Make the tech they send out call in. =)

Oh, believe me, I won't. I'm about sick of this entire situation. It should have been as easy as plug and play, but it's turned into a nightmare. As things stand, the internet I have now is virtually worthless to my needs for it.

 

[Connor_Graham]

And describe what you mean by losing connection eg browser not working, but UO works. UO disconns but browser works. Both doesn't work and you can't ping your router. You can ping router but can't ping google. you can ping google but can't ping login.owo.com. etc.

I maintain a connection for about 25 seconds (timed it now), lose the connection for a split second, then get it back for another 25 seconds. Rinse, repeat endlessly.

 

[gjohnson5]

No, from what I saw when I installed the new one, the original nic is connected to the motherboard. I'd already tried disabling it through the network connections though, with no results.

OOh , an easier thing to do for someone who isn't hardware savvy is to go into device manager and disable the onboard nic. Simply right click it and there should be an option that says "disable this device" (right click "MY Computer") Then that nic should have a red "X" by it whenever you go into device manager

 

[ejpeters]

Have you tried connecting directly to the modem and bypassing the router to see if that is where the problem is?
I had a lot of trouble with DSL and had to change over to cable because of the constant loss of service.
I hope you have better luck than I did and get the issue fixed.

 

[Connor_Graham]

OOh , an easier thing to do for someone who isn't hardware savvy is to go into device manager and disable the onboard nic. Simply right click it and there should be an option that says "disable this device" Then that nic should have a rec "X" by it whenever you go into device manager

I just checked it in the device manager and it shows as diabled.

 

[Harlequin]

And describe what you mean by losing connection eg browser not working, but UO works. UO disconns but browser works. Both doesn't work and you can't ping your router. You can ping router but can't ping google. you can ping google but can't ping login.owo.com. etc.

I maintain a connection for about 25 seconds (timed it now), lose the connection for a split second, then get it back for another 25 seconds. Rinse, repeat endlessly.

Ermmm...a better description of what you mean by maintaining a connection may be a bit more helpful. ie

You can play UO 25 seconds at a time?
Or do you mean you can surf net for 25 secs at a time?
Or every 25 secs a popup balloon on your systray says your it has been disconnected?
When you disconnect, does the DSL router/modem look like it's rebooting (ie does the LED patterns look like what happens if you power cycle it)
Does a continuous ping to your router time out during this period?
Does a continuous ping to google time out during this period?

 

[Connor_Graham]

Ermmm...a better description of what you mean by maintaining a connection may be a bit more helpful. ie


Or every 25 secs a popup balloon on your systray says your it has been disconnected?

This one. I can also see the loss of connection while in the Network Connections folder.

When you disconnect, does the DSL router/modem look like it's rebooting (ie does the LED patterns look like what happens if you power cycle it)

No, this is when the ethernet light starts to blink.

Does a continuous ping to your router time out during this period?
Does a continuous ping to google time out during this period?

I haven't "pinged" anything. That's getting beyond my scope of knowledge.

 

[Harlequin]

This one. I can also see the loss of connection while in the Network Connections folder.

Ahh! Now we are getting somewhere. You mentioned having to install a gbit nic, so that means it's not connected via a usb cable.

If so, you know the IP of your router right? The page where you configure the settings and password for it? start a command prompt, and type this :

ping -t <ip of router>

Whenever you disconnect, does it timeout?


Also, you say the ethernet LED starts to blick, does it blink the same way when you are connected? Normally when you are connected properly, the ethernet LED blinks randomly (ie only when traffic is going through), when certain routers reboot, they give a steadily timed blink.

 

[Connor_Graham]

Ahh! Now we are getting somewhere. You mentioned having to install a gbit nic, so that means it's not connected via a usb cable.

If so, you know the IP of your router right? The page where you configure the settings and password for it? start a command prompt, and type this :

ping -t <ip of router>

Whenever you disconnect, does it timeout?

Uh, what?

Also, you say the ethernet LED starts to blick, does it blink the same way when you are connected? Normally when you are connected properly, the ethernet LED blinks randomly (ie only when traffic is going through), when certain routers reboot, they give a steadily timed blink.

No, it starts blinking as soon as the connection is lost, blinks for a few seconds, then becomes steady until the connection is lost again.

 

[miss uo]

I am not one of these techies, but did you make your using the latest drivers for that nic card?

 

[Connor_Graham]

Yes, I did that right away.

 

[Harlequin]

Ahh! Now we are getting somewhere. You mentioned having to install a gbit nic, so that means it's not connected via a usb cable.

If so, you know the IP of your router right? The page where you configure the settings and password for it? start a command prompt, and type this :

ping -t <ip of router>

Whenever you disconnect, does it timeout?

Uh, what?

Sorry, I was lazy and going a tad too fast. You set a password for the router and did some tests that got you the DNS error right?

How did you do this?

Was it via your web browser? Or a shortcut that opens up your browser? Or was it via a special program that came with it?

If it's the former, your address bar in the browser should have the IP address.

Alternatively, when you type "ipconfig" in a command prompt, look at the line that says "default gateway". Is the last set of number a "1"? ie xxx.xxx.xxx.1

If so, that should be the IP address of your router.

Now open a command prompt, and type in this:

ping -t <ip address of your router>


Replace <ip address of your router> (including the "<>") with the IP address of your router.

To sart a command prompt, click "Start"->"Run". A small box will come up. Type "cmd" (without the quotes) in the little box.

Also, you say the ethernet LED starts to blick, does it blink the same way when you are connected? Normally when you are connected properly, the ethernet LED blinks randomly (ie only when traffic is going through), when certain routers reboot, they give a steadily timed blink.

No, it starts blinking as soon as the connection is lost, blinks for a few seconds, then becomes steady until the connection is lost again.

Let me google for the manual and check what it means. Though I suspect you may need to flash the router with newer firmware. I'll get back to you, don't let the techie go

 

[Connor_Graham]

Sorry, I was lazy and going a tad too fast. You set a password for the router and did some tests that got you the DNS error right?

How did you do this?

Was it via your web browser? Or a shortcut that opens up your browser? Or was it via a special program that came with it?

I got to that page by typing the IP address for the router into the address bar on an IE window.

Alternatively, when you type "ipconfig" in a command prompt, look at the line that says "default gateway". Is the last set of number a "1"? ie xxx.xxx.xxx.1

No, it's a 2 digit number.

If so, that should be the IP address of your router.

Now open a command prompt, and type in this:

ping -t <ip address of your router>


Replace <ip address of your router> (including the "<>") with the IP address of your router.

To sart a command prompt, click "Start"->"Run". A small box will come up. Type "cmd" (without the quotes) in the little box.

I didn't do any of this since the "If so" was no.

 

[Harlequin]

Found the manual.

If you left the ip of the router as default, it should be 192.168.1.254. If so, this is the ip you should do a continuous ping for.



Next, there are 4 LEDs on the router:
1) Power (Does not flash green ie doesn't blink, but does flash red when doing a self test)
2) DSL (Flashing green = DSL attempting synch)
3) Ethernet (Does not flash green ie doesn't blink)
4) Internet (Flashing green = Attempting PPP connection)


Double check which is flashing, is it "Internet"?

 

[Devil_Woman]

Ahh! Now we are getting somewhere. You mentioned having to install a gbit nic, so that means it's not connected via a usb cable.

If so, you know the IP of your router right? The page where you configure the settings and password for it? start a command prompt, and type this :

ping -t <ip of router>

Whenever you disconnect, does it timeout?

Uh, what?

I really don't know enough to troubleshoot your connection, but I can certainly help you understand these guys instructions a bit. The IP of your router is the set of numbers you would key into the address bar of your browser to access your modem/router.

To start a command prompt, go to Start, click Run, then in the dialog box that pops up type cmd and click Okay. This will cause a window to pop up with a black screen and a DOS-type prompt (C:\). Then type whatever commands these guys are telling you.

 

[Connor_Graham]

So after an hour of sitting on hold or being transferred to a half dozen different people, along with having to hang up twice and call back after being left on hold for over 10 minutes, I have to wait until tomorrow for a tech to come out.

I guess it's time to see what reruns are on....

 

[Connor_Graham]

Double check which is flashing, is it "Internet"?

No, it's the Ethernet light.

 

[Connor_Graham]

Just curious, how would I go about clearing the DNS cache?

 

[Harlequin]

Sorry, I was lazy and going a tad too fast. You set a password for the router and did some tests that got you the DNS error right?

How did you do this?

Was it via your web browser? Or a shortcut that opens up your browser? Or was it via a special program that came with it?

I got to that page by typing the IP address for the router into the address bar on an IE window.

Right! That's the IP address of the router. So you know the IP but just didn't understand the ping command. *strangles Connor* Next time, after saying "Uh, what?" follow up by explaining which part you didn't understand.


Step 1
Back to business - Now open a command prompt, and type in this:

ping -t <ip address of your router>​

Replace <ip address of your router> (including the "<>") with the IP address of your router. So if you router's IP is 192.168.1.254, you type

ping -t 192.168.1.254​

When it disconnects, does it say timeout? (press ctrl+c to stop the ping).



Step 2 (edited after Connor's post)
Maybe I got the wrong manual. Can you check your manual and see if it mentions what does a green flashing ethernet LED mean?

 

[Devil_Woman]

From a command prompt type ipconfig /flushdns

 

[kelmo]

*strangles Connor*

I wish I had a dollar for everytime someone has thought this.

 

[Snakeman]

*Chuckles* then

 

[Harlequin]

I wish I had a dollar for everytime someone has thought this.

LOL! Ahhh, but mine was made in playful jest

 

[Connor_Graham]

Step 1
Back to business - Now open a command prompt, and type in this:

ping -t <ip address of your router>​

Replace <ip address of your router> (including the "<>") with the IP address of your router. So if you router's IP is 192.168.1.254, you type

ping -t 192.168.1.254​

When it disconnects, does it say timeout? (press ctrl+c to stop the ping).



Step 2 (edited after Connor's post)
Maybe I got the wrong manual. Can you check your manual and see if it mentions what does a green flashing ethernet LED mean?

The first part of step one gave me an incorrect syntax for the command error. The second part I ran, and when it disconnected it said "Destination host unreachable". I can't find a manual for the modem itself. It just had a start quick type guide and a bunch of useless paperwork with it. There wasn't any type of users manual.