I never read Uhell, it's unbearable. Apart from maybe a couple of times where I've followed a link to a post via a thread in other forums. And with years of experience of dealing with EA customer services, as pee'd off as I am at having paid out unecessarily I'd rather not put myself through the head + wall banging, teeth grinding Hades of trying to sort something out with them.
And yes it did fix the hair-don't thing. Which is a minor relief as it was driving me demented thinking why it wouldn't co operate. That is just one of the silliest bugs ever. Why should having an account who's last upgrade was AoS mean you cannot change a character's hairstyle ? Grrrr.