I am extremely upset about this digital distribution only.
Firstly, I'll address the issue that is already being discussed. I also agree that digital distribution is the future of PC gaming - entities like Steam are just kicking ass. However, the decision to not put a game on shelves at all seems extremely foolish to me.
I've attended several UO townhalls and been told first hand that getting shelf space is extremely difficult, but I truly have a hard time buying that. When was the last time anyone looked at the pc shelves fat Target, wal mart, or even Game stop? I do on a regular basis, and some of the ancient crap that still gets a spot there isn't nearly as worthwhile as Ultima online. What it comes down to is that it seems to me EA doesn't care about the game, and they want to put as little money into it as possible - which means not spending money on cardboard or plastic when they can just throw it on a few servers.
I agree with a previous poster - you will ALWAYS get new players who are just at the local store browsing for something interesting. There's no denying that, the uo player base proves such itself. It just seems the mentality is that they'll keep it going as long as it makes money, without putting more money into it.
Now...
My second problem, in regards to digital distribution only, is the concept.
This is Ultima online, this is ultima, this is gaming history. Take a look at the time line and just THINK about all the would be competitors that have reared their ugly heads after UO's release:
Ever Quest 1 and 2, Acheron's Call 1 and 2, Dark Age of Camelot, Lineage II, Shadow Bane, Wow, D&D online, War Hammer(technically EA I know) ...but that's just a few.. Of all the games I've listed here, only one has really posed any real threat to UO, and that's Wow.
There is a reason uo has lasted so long against so many, and that's because it is unique and special in a way that no clone ever could be. All of these games tried doing this or that differently, but for the most part none of them get it right. For over then years there have been features in uo that still no other game has incorporated, and if they have, they didn't do so well.
Even Darkfall, IF they are successful in time, isn't very unique at all if you ask me. They took better technology and expanded upon UO's concepts and ideas.
To get to the point - Some of those little features that separated the ultima games from all the rest were things like the books, the cloth maps, the coins - things that involved a player before they even had the game installed. This type of item inclusion has suffered and only gotten worse and worse of the years..
But to abandon it entirely? To not even give your devout players..your would be devout players..the privilege of owning a CD or DVD that says 'Ultima Online' ?
To me, that's a slap in the face.