Yep like the man says 'every Tuesday' which of course means that it is scheduled.
However I am unable to find any reference, anywhere, relating to this schedule which we (the customers) can refer to so that if ingame we at least dont log out to change characters.
Also if ingame nothing is posted like the server down warning which would alert us to the log-in server going down. You would think it would be possible to have an onscreen message saying 'Log-in Servers going down Do Not Log out to change characters.'
Ah well, just another example of the shoddy second rate 'Customer Service' we have to endure I guess.