[UO.Com] Accounts not getting Entitlement

[UO News]

We have discovered a few accounts that did not get the Time of Legends entitlement. We are correcting the issue and if you have an active account (non trial account) it should be corrected this evening. Sorry for the inconvenience and we hope you enjoy Publish 90. If by any chance you still are having issues please feel free to contact me at [email protected].

Continue reading...

 

[Lythos-]

@Mesanna are you going to post when this is fixed? Neither of my accounts got the upgrade.

 

[Zeke]

None of my 5 accounts got it. So if it was just a few, I'm a lot of them lol

 

[MissEcho]

My 5 accounts didn't get it either, I am assuming in the 'features' in the Account Managment page for each account should list 'Time of Legends' or some such?

 

[Tanivar]

@Mesanna

Just checked my accounts feature list, neither has the new expansion, last item on both is King's Collection.

As a side note, I've been having to run the Full File Check at the bottom of the CC client window the last several expansion updates due to an error telling me that the patch client is unable to start the client. Running the Full File Check solves the problem.

 

[Fizzleton]

same here... 2 accounts standing there and asking: Why didn't it happen to me??

 

[MissEcho]

Not sure how you are 'able' to tell if you are 'entitled'. Nothing in account managment yet I logged onto Origin and could go to Eodon, so no idea how to tell unless you log in and try to go there. Perhaps checking 'features' in account management means nothing and nothing is supposed to show there?

 

[MalagAste]

Not sure how you are 'able' to tell if you are 'entitled'. Nothing in account managment yet I logged onto Origin and could go to Eodon, so no idea how to tell unless you log in and try to go there. Perhaps checking 'features' in account management means nothing and nothing is supposed to show there?

Are we supposed to be able to access Eodon from the Ter Mur Gate selection screen? Because if that's the case then I don't have any entitlements either for it.

 

[DJAd]

Are we supposed to be able to access Eodon from the Ter Mur Gate selection screen? Because if that's the case then I don't have any entitlements either for it.

If you are using Pinco UI it won't show up. I hope @Pinco can add this. You need to swap to the "default" UI if using the EC.

 

[MalagAste]

If you are using Pinco UI it won't show up. I hope @Pinco can add this. You need to swap to the "default" UI if using the EC.

EW!

 

[Tanivar]

Just rolled up an Origin character during Siege maintenance and have access to Eoden.

 

[Lythos-]

Not sure how you are 'able' to tell if you are 'entitled'. Nothing in account managment yet I logged onto Origin and could go to Eodon, so no idea how to tell unless you log in and try to go there. Perhaps checking 'features' in account management means nothing and nothing is supposed to show there?

Well, you have new housing floor tiles which [require the time of legends upgrade] so I assume it HAS to go into account management.

But I also have access to the new lands. *shrugs*

 

[Sir_Bolo]

I don't think that anyone has "Time of Legends" listed in their account management page yet. It's probably going to be added when the expansion goes for sale in November...

 

[Theron]

I can access without Pico's UI. I get "Ter Mur & Eodon".

But nothing on the account like most people here.

 

[Alex"Drake Iron Heart"CS]

No entitlement either on my accs

 

[Arcus]

None.

Another account management failure in a long list of account managements failures.

 

[Vor]

Well, to be fair, Origin is an early release shard, right? It's entire purpose is to find things like this before they hit the production shards?

 

[Merlin]

These roll outs of a new publish always are buggy the first 48 hours. I'm sure the developers will address any known issues as soon as they arise, and people just need to be patient in the mean time.

 

[Masuri]

I use Pinco's exclusively. Was able to verify my account was properly upgraded by going into house design mode and trying to use the new build options.

 

[Piotr]

You are upgraded if you start your client and see this:



Click a moongate and see this:

and can go here:

And yes, it is NOT listet in Account Management:

 

[Gamer_Goblin]

That splash art is kind of bad.

I opened Facebook and have three game invites with better splash art than that.

 

[Pinco]

If you are using Pinco UI it won't show up. I hope @Pinco can add this. You need to swap to the "default" UI if using the EC.

like for all the new craftables, the masteries, etc... I'm working on it, but it's a lot of stuff... the craftables for example I have to find the item id of every single one of them and the recipe (the list of materials) before I can add them to the list, so it's not something that can be done quickly or automatically...

 

[SoBad]

like for all the new craftables, the masteries, etc... I'm working on it, but it's a lot of stuff... the craftables for example I have to find the item id of every single one of them and the recipe (the list of materials) before I can add them to the list, so it's not something that can be done quickly or automatically...

I don't normally use enhanced client myself, but I am sure many appreciate what you do.

UOAssist is also having a sync problem, but is what it is.

 

[mspossi]

We have discovered a few accounts that did not get the Time of Legends entitlement. We are correcting the issue and if you have an active account (non trial account) it should be corrected this evening. Sorry for the inconvenience and we hope you enjoy Publish 90. If by any chance you still are having issues please feel free to contact me at [email protected].

Continue reading...

Well the only update I noticed was the new screen game windons, and I'm also one of the "few accounts I have received nothing"

 

[Merus]

like for all the new craftables, the masteries, etc... I'm working on it, but it's a lot of stuff... the craftables for example I have to find the item id of every single one of them and the recipe (the list of materials) before I can add them to the list, so it's not something that can be done quickly or automatically...

You know after all the work you put in on behalf of players and Broadsword/EA, one might think they could provide you with a list of all this type stuff a little in advance...

 

[Pinco]

You know after all the work you put in on behalf of players and Broadsword/EA, one might think they could provide you with a list of all this type stuff a little in advance...

the data collection is just a small piece... have you any idea how much time it takes to remove the background of 40 icons 1 by 1 (especially with my very low artist skills)?

 

[the 4th man]

Well, I just sent another email to Mesanna. I know she is beyond busy....since these publishes, my dolphin rugs are messed up and I can't get into new area.....nor use new walls n such.

 

[Gamer_Goblin]

Well, I just sent another email to Mesanna. I know she is beyond busy....since these publishes, my dolphin rugs are messed up and I can't get into new area.....nor use new walls n such.

Are you on Origin or Izumo?

 

[the 4th man]

Are you on Origin or Izumo?

I tried it on orgin.....it worked....by you asking, am I to assume the regular shards don't have access yet? ( feeling kinda stoopid right now)

 

[Lythos-]

I tried it on orgin.....it worked....by you asking, am I to assume the regular shards don't have access yet? ( feeling kinda stoopid right now)

Yeah bud it's not worldwide until the 6th or 8th or one of those days that end on y

 

[old gypsy]

When the splash art popped up briefly during login, for just a fraction of a second I thought I'd accidently entered Neopets.

 

[Gamer_Goblin]

When the splash art popped up briefly during login, for just a fraction of a second I thought I'd accidently entered Neopets.

Awesome to have you back!

 

[Gamer_Goblin]

I tried it on orgin.....it worked....by you asking, am I to assume the regular shards don't have access yet? ( feeling kinda stoopid right now)

You all may take this negatively, but I can't stress how much of a facepalm it is to see people emailing Mesanna or throwing up @ dev names when they aren't reading obvious things. I mean this in the kindest way. Please, if you think you have a problem, at least read the patch notes before shooting off more work than necessary for the limited team we have.

They should be more customer centric, but it's got to be frustrating wading through these emails.

 

[old gypsy]

Awesome to have you back!

Thanks... but I don't know if I'm truly "back"... just hop on with my Goblin cook every now and then to help out when a bit of role play is called for.